-
May 2024 by Kaelyn Williams
The employees are incredible and always know exactly what I want. So helpful and 10/10 recommend! Such good prices
-
September 2023 by Liza M
I love Theory clothes! I’ve never been to an outlet before, so was excited to find one. The women working in the store on Sept 9th made for a terrible experience. I felt very uncomfortable shopping in the store. She followed me around and re-folded every single item of clothing I touched before I was even one step away!I proceeded to ignore her because I wanted to try clothes on that I liked. I tried on a dress and was talking to the person I was with about what I liked and didn’t like and the employee added herself to the conversation in a very unfriendly way. I told her what I didn’t like about the dress and she said she’s never heard that from a customer before and proceeded to tell me she didn’t understand what I was complaining about. The material was thin so you could see my legs through the dress, which isn’t my style, but she continued to say she didn’t understand what my complaint was about. She distorted her face to look like she was disgusted and when I told her it just wasn’t my style, she huffed, rolled her eyes and walked away.Because of this negative experience, I didn’t buy one item of clothing. I refused to give them any business, but I will continue to shop at other Theory stores!
-
July 2023 by Bruno Henrique Ramos
Very nice, familiar place with great stores and prices!
-
May 2023 by Dan L
This store will go out of business it’s only a matter of time.Distracted, miserable retail staff with not a single person in the store outside of myself.The store is outrageously expensive for quality no different than Banana republic.It’s no shock no one’s ever in there.
-
April 2023 by Tanveer Hussain
Good mall
-
October 2022 by Ram Mohan
Excellent shopping place
-
September 2022 by Kyle Friedrich
Purchased a couple items today. Compared to other stores we weren’t greeted or offered any assistance while shopping around. The experience that compelled me to give a one star was the employee bent over the cash register on his iPad…not giving any room for me to check for sizes on the rack that he was blocking.He was completely oblivious. When I asked to walk around him he didn’t say a word. Moved and then continued on his iPad.I was not dropping thousands but for the five or so minutes and a few hundred dollars later I found that it was rude. Probably why there was only one other group in there.Overall wouldn’t come back.
-
May 2021 by Paul Bolles
You Removed veterans parking. It’s pretty weak when you advertise Memorial Day sales. Whoever the decision maker was on this bad call deserves to be fired. Shameful
-
April 2021 by Jaiden Flanders
great variety of stores but the photo booth in the food court had a bunch of photos stuck inside im so sad for these people who've lost their memories
-
March 2021 by Har Ry
I am from malaysia. buy coach products in 1 boutique in malaysia. personal shopper. and it appears on the resit address of the coach outlet at merrimack.staff named jessica. I don't know if I got the original goods. Hope my goods are indeed direct from the coach outlet in the US.
-
November 2020 by Luiza Rodrigues
(Translated by Google) Amazing(Original)Maravilhoso
-
January 2020 by Louise Girouard
Every thing. Great prices
-
September 2019 by Tiffany Walton
In response to prevous review.... I’m so sorry you had that experience! I have coached my team and would love the opportunity to extend exceptional service to you again! Please call or come back in so that we can have the opportunity to rectify this for you.
-
September 2019 by Delong Z.
The sale reps totally ignored us and kept their chatting. Cold attitude when answering product related questions. Will not go there again.
