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March 2024 by Joel Levine
Very bad experience. Getting different answers from several people on electronic issue with return. Agent who did our return won't be back for three days. It seems that no one is in charge or capable of doing anything to help. Spent three hours already and all I get is a run around job - call corporate, wait for your agent to return, your return is waiting for a signature you can do from home - no you can't, return is really waiting for review. What a dilemma!
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April 2023 by Alyssa Richards
Would not recommend Kim. She told me i owed money to the IRS and weeks after I was told I could have contributed to my IRA to get out of paying those taxes. She knew about my IRA account as well because the papers were there. I needed to change the documents at the last appt to make it to where my mom can claim me for school and she was upset that I did not call to tell her( which is so unprofessional) and got all mad telling me that it was gonna take 30 minutes and was telling me how she has another appt after me. (not my issue since i am PAYING) I have had many people tell me that the tax advisor should have known and told me that i had the option to contribute to my IRA...
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April 2023 by Jennifer Lopez
my tax professional was awesome!!!!
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March 2023 by Lyn S
My tax guy had passed away and i heard good things about H&R Block. Stan was exceptionally patient with me and my ziilion questions. Will definitely use them next year
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April 2022 by John Balch
Tax prep agent Diane West is a gem. She makes this task easy and understandable! She is so helpful, knowledgable, and follows through on everything.
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April 2022 by Deidra LaBarge
I've been using the tax prep services for the past 20 plus years and have never had a problem.
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April 2022 by Jayant Dave
Worked with Kim. She is very thorough and knowledgeable.
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April 2022 by Colleen Black
Kim was incredibly kind, communicative and professional.
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April 2022 by Miss Otis R.
I went on a neighbor's recommendation last year. My taxes were completed quickly and accurately and I was quite pleased with the outcome. So of course I went back this year. Still quite pleased with my tax professional and the outcome, however... I know many, many businesses are struggling these days to find help, and H & R Block were no exception, in the administrative department. First, I was left a voice message in January, before my W-2 forms were even released, to call and schedule an appointment. The caller was male, surly, and sounded bored to tears. Didn't make a good impression. Then I got a call when my taxes were done to schedule a sit down. I told them when I was available and we scheduled a 3pm appointment. They sent confirmation texts, but I didn't read them thoroughly. When I arrived for my appointment, my consultant was surprised to see me but met with me between appointments. Turns out they booked me for the following week at 3pm. We decided to keep that appointment and I would come back for the final product. In between, I left a message for my consultant, a question they asked me to go home and check on regarding my covid stimulus payments from the government. I called back and left them a message regarding the answer. When I met with them the following week, they didn't have my taxes ready as I hadn't answered the question. I asked, "Didn't you get my message? I called the next day." They looked toward reception, rolled their eyes and said "No". A week later, my phone rings and it says H & R Block, so I answered. They said I had left a message and wanted to know if the matter had been resolved. Yes, I said, I already picked up my taxes a week ago. A little late to check now. Four hours later, I received another call, asking if the message I had left two weeks before had been resolved. I responded that it had, and that I had explained that to the person who called earlier that day with the same question. That was a lot of words to say the tax consultants here are good, but the administrative staff seems to lack training, direction, and talent, so double check everything they set up for you, twice.
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April 2022 by Archana Chaudhary
Great tax professionals with over 30 years of work experience and excellent customer service.
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March 2022 by michael hicks
Kim very knowledgeable of tax preparation very friendly and helpful. made sure I understood before moving on,
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March 2022 by Cheryl Barrett
I have full trust in H&R Block doing my taxes.
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February 2022 by pierre dalgle
I like the service they provide And Diane is great
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February 2022 by Richard Fortin
Kim is very courteous and efficient.
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February 2022 by Steve D
Ms. Kim was very friendly and professional.