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January 2024 by Cara Lyman
The staff in the Merrimack, NH location are top-notch! They must be under a lot of stress, yet they handle it professionally and gracefully. They are always kind when I ask for assistance. Kudos to them!
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January 2024 by Liz Jones
Great pharmacy, very quick and kind
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November 2023 by B Mc
Wish I could leave 0. Never answer the phone make up rules as they go and generally not helpful.
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November 2023 by Stephanie Reid
Horrible that they can’t even answer the phone to answer a simple question. Trying to figure out an insurance question on my daughters Inhalor and I need to go there in person every single time. They don’t even have the drive up open and there were atleast 8 people working. Having to drag sick kids out with you just to get a simple question answered is not right. CVS is a huge company so what’s the problem?
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May 2023 by Jordan O.
Pharmacy staff was very unhelpful and dismissive. They did not fill my script after I got a text they had done it 2 days prior. Then they denied ever receiving the script.
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May 2023 by Graysen “Lleu” Saint Rome
If only I could rate 0 stars. Pharmacy has the worst customer service. Absolutely ridiculous wait times and due solely to sheer incompetence. Medication for my friend’s sick dog was called in 24 hrs ago. Go to pick up, got told they still need to create a profile for the pet but are going to lunch in 5 min so I’d need to come back. I ask if they need her name, dob, contact info etc so they can put it in real quick. I’m told no and I can pick up the prescription between 2-5pm. I say cool I’ll be back at 2pm. I give them an extra hour to be safe and come back at 3pm. They let me wait in line for 10 minutes despite seeing me, only once I get to the counter am I told to go to the drop off line because they need the dog’s info to make a profile for her. Also then make me wait another 5-10 min over there bc they first help everyone else in line that was behind me. Finally get her profile made which took about 2-3 min and definitely could’ve been done before lunch, only to inform me they don’t have enough of the med in stock to fill it completely. So now I need to go back in 3 days to pick up the rest of it. They had the rx info beforehand, so I’m not sure why this stock shortage wasn’t communicated immediately instead of over a day later. Pharmacies love to blame the doctor calling in the rx, but I know they had all the info they needed for both a profile and the rx because I literally work at the vet office that called it in. I was listening to the entire phone call when the doctor ordered the rx over 24 hrs ago. All the info they asked me for had already been relayed yesterday mid afternoon. On top of everything I get told good rx coupon doesn’t work on pets, after telling me the price with good rx applied. Such a claim is wild to me because my animal hospital’s clients successfully use good rx coupons on their pets all the time, including myself at the 24 hr actually decent cvs near where I live. I obviously understand filling medications takes time since that’s part of my own job, but this experience was just insane and a complete waste of 2 HOURS total of my time to essentially get nowhere. I chose this pharmacy for my friend that just moved here bc it’s 3 min from her new house, but despite that convenience in vicinity, filling it literally anywhere else in southern NH would’ve been quicker. Beyond horrible and we’ll never rely on this pharmacy ever again. No one else should either!!
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May 2023 by Tom Roderick
I go to this CVS about once a month and about 50% of my visits end with me leaving without my meds.Yours truly,Withdrawal symptoms are very uncomfortable and dangerous.
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November 2022 by kylecormier25
I never leave reviews for places but I felt the need to leave a review. If you need medication of any kind avoid this place like the plague. I don't know what has happened to this place in the last three months but it has just been an awful experience for me. I have been on hold for hours on end for them to just hang up on me. I am a person who needs to call the pharmacy to full there prescription and I can not reach them ever period. If you need a pharmacy DO NOT go to this one. You WILL receive the worest customer service of your lifetime.
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November 2022 by Shea Connerty
Horrible automated phone service. A complete nightmare trying to get prescriptions and medication updated. Do not leave that store without opening the bag and checking your medication
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October 2022 by Adonis ElFakih
Very convenient CVS store. Has a drive through pharmacy and ample parking. It has an ATM on site and manned and unmanned checkout linea. It is great to grab convenience items without having to stop by a supermarket.
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October 2022 by Chad Laurent
This pharmacy has really bad customer service. I spent over an hour waiting for someone to answer the phone. When it didn't go through at that point, I called back and pretended to be a provider and got through. The woman said they were not answering customer calls at that time. That is unacceptable for a pharmacy to not answer customer calls. Hire more staff. I am planning on changing my prescription over to the Merrimack Rite Aid where I have had much better experiences.
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October 2022 by t c.
Just nothing but a clown-show. The phone "service" is virtually intolerable with horrific wait times and crappy acoustics. Trying to circumvent all this by using the web site is an exercise in futility; I've been waiting ten days for a script to be filled; the website lies to me saying script will be ready at some time and the clowns deny knowledge of said order. Just a huge waste of time using these clowns.
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September 2022 by Doug Bennett
Horrible customer service. Pharmacy hold time 45 minutes. Closed their drive-thru - I had covid - what am I supposed to do - go in the store and infect everyone in the store? Then when we are finally ready to pay for my prescription - oops, sorry we don't accept your insurance (Well Sense - NH Medicaid), but if you go to Riteaid, Osco, Walgreens, they do, so basically CVS is the only one that does not. Sounds like big time mgmt problems at CVS to me - go anywhere else!
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September 2022 by Ally Chouinard
They never have my prescription on time even when they say they have it filled and there’ve been multiple I’ve had to go back several times to get ONE prescription. The pharmacists don’t care at all and the manager follows you around and hovers over you when you’re at self-checkout. This CVS is the absolute worst and I would NEVER recommend it to someone!
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September 2022 by Doug B.
Horrible customer service. Pharmacy hold time 45 minutes. Closed their drive-thru - I had covid - what am I supposed to do - go in the store and infect everyone in the store? Then when we are finally ready to pay for my prescription - oops, sorry we don't accept your insurance (Well Sense - NHMedicaid), but if you go to Riteaid, Osco, Walgreens, they do, so basically CVS is the only one that does not. Sounds like big time mgmt problems at CVS to me - go anywhere else!
