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October 2024 by Arash Delshad
Dropped off devices and signed form to change services only to be sent a confirmation showing nothing was changed and then Xfinity customer support doesn’t even know how to help. Comcast is the worst company
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October 2024 by Ted S
I needed to cancel my Internet service from Xfinity, and I HATE dealing with the phone banks from who knows where.... So I went in to the local store. I was greeted by a woman with a smile who said, sure, we can do that! We sat down at her terminal and chatted while she did what was needed. No push to keep service. No pushy anything. I brought my Flex Box with me because I knew they'd want it back. I was probably there 5 minutes. It was an extremely pleasant experience!
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October 2024 by Dayhana Rozon
Horrible, their associates are very disrespectful and incompetent. I’ve been a customer for 10 years and when I went in there for help with getting new phones… I left with a panic attack, embarrassed, and ready to lose my mind.
Everyone that was handling my account handled it wrong and when I called the customer service myself, they told me what to do to correct the issue. Well when I went back in the store and told me issue that there was a mistake, they still brushed me off. This young lady was nice enough to help me and saw that what I was saying was right, the manager and the associate that helped me earlier BOTH brushed me off and they didn’t even apologize. I have escalated this with the management at Xfinity and all I can say is do better, I’m disgusted specially by the branch manager.
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October 2024 by karen george
The prices keep going up, went3 days trying to get a cheaper package, then my whole service was messed up and know I'm paying more then I started out with, just crazy, and things like smart fast foward never work, now there adding a new channel that you have to pay for Hallmark + so all the shows that we normally watch on Hallmark we have to pay to watch them, nice going comcast keep taking and taking, concentrate on fixing some of the issues, before raising our bills.
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July 2024 by Michael Ramos
Chrahed fir a month We weren't there do to a flood in our apartment and spike with Manger on the phone "so sorry but nothing we can do .Went to Tmobile and have amazing people and service.
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July 2024 by Samantha N
Thank you Brad for fixing our phones!
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June 2024 by Lauren B.
Xfinity email stopped working in my email app after I was forced to add 2 step verification. Store not able to help at all
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June 2024 by Kyle C
Ray was extremely helpful. Resolved my account problem quickly without having to sit on hold or chat with customer service at home.
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May 2024 by Allison Depaula
Cam was phenomenal, helped my husband and I with our billing issues
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May 2024 by Liana Day
I wish I could give negative stars. The girl who helped me buy a new phone couldn’t even stop talking for one second to pay attention to what she was doing on her iPad. She switched the credit card on file (my moms) to my debit card and I was charged a monthly payment for my whole family’s account! I’m pretty sure that is illegal to put a card on file without the owners approval! Now I’m down this deep hole trying to get a refund back on my card. I’ve called xfinity at least 10 times and no one has been able to help me. Don’t recommend this store. Or at least find a less chatty employee to help you.
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April 2024 by Marlene Griffin
Alex was wonderful. He greeted me with a smile, knew exactly why I was there and attended to my needs very quickly. I was in and out in less than 10 minutes. Thank you Alex!
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March 2024 by Clint MIDDLEMISS
For an internet provider I would think they would build a better online comunication system. There web development is archaic at best
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March 2024 by Kelsey Santoro
Ray T. Was an absolute miracle worker. My husband recently got the fold 5 and it stopped working within 5 days. It was a hassle and a half to figure out how to get a new one for multiple reasons that I won't get into but he jumped threw all the hoops. Even called us the next day to give us a solution when things didn't go right the night before. He now has a new phone that is already working better. Thank you so much Ray!
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March 2024 by Jill Stewart
Honestly had the easiest time of my life setting up my new phone here, in and out in under an hour. Beth helped pass the time with charming conversation and a fun and friendly attitude the whole process. Can’t recommend her enough! Thanks again!
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March 2024 by Dick Currier
Recently purchased a new iPhone 15 and went to the Xfinity store for final setup. A fine young gentleman named Ray did a fantastic job of setting me up! “Above and beyond” I had to go back to the Apple Store to finalize my purchase and Ray showed up there to make sure I was good to go because there was an issue originally with transferring my phone number. Can’t thank him enough for help_?
