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April 2024 by John Pike
Excellent service for our 2012 MX-5. Top notch.
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April 2024 by J Wilhite
The parts department was extremely helpful in locating parts that I needed for a collision repair. I would highly recommend their services!
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March 2024 by Dennis LaBerge
Where we live is no joke. IE: Snow lots of it. When I ordered recovery equipment for my Mazda it showed up fast, and exactly what needed. Order confirmation and track was also very quick. Thank you.
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March 2024 by K Parish
Used the website text option to communicate. Olivia was very helpful, even catching a mistake after placing order. Her customer service skills and knowledge was exceptional. I will be using this company for all my Mazda purchases.
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January 2024 by Larry Rhodes
Third time using Mazda Parts Factor. I'm not sure how I originally came across their website, but I'm glad I found them. They've been consistently amazing with their customer service, quality products, and great pricing. I left a message on the chat feature via their website, they were closed but said someone would reach out to me via text (I didn't expect much with it being the busy Christmas season, but lo and behold not only did they reach out when they reopened, they helped me find the exact part within minutes and shipped it out the same day). I had the exact part I needed within 7 days (first interaction to installation)...and this was during the holiday season. Random backstory, but a hawk of all things flew into my car, hitting the driver side mirror, and popped off the cover the week before Christmas:( , I never found the hawk or the mirror cover :/ ). Mazda Parts Factor had a brand new cover, perfect fit, for a fraction of the price! It literally took less than 10 seconds to pop it back on once received. Great selection of accessories as well! I'll continue to use them as long as I buy Mazda cars.
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January 2024 by Kang Zau
Super helpful with parts for my very rare vehicle, only 2,500 made . Very patient and just all round excellent customer care to pinpoint specifics to my car. Shoutout to Mr.D.M.!
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November 2023 by Carol Reed
Hey Dylan Gallagher, THIS REVIEW IS FOR YOU!!!!! If I could give a million stars and the moon, I would. I have leased a Mazda a couple of years ago but had to turn it in as I retired. My husband and myself own a Jeep Wrangler and this morning the tires had very low in pressure (29 all the way around) and I had tried 4 gas stations and none of the air pumping units were working. At the Shell station on So. Willow street, I see my Mazda dealership. I thought to myself, well there is no harm in asking for help. Yes I played the chick card, damsel in distress card hoping I could get air in my tires. Having second thoughts, I was just about to turn around, out walks a gentleman named Dylan. Long story short, he heard my cry for help, and took the Jeep to the service department and filled up all my tires. He refused my tip and ask for a review. Well Mr. Gallagher it is my sincere hope that everyone at your dealership reads this, especially the Boss. You are a wonderful human being, you took the extra effort, and I will always be grateful. KUDOS YOUNG MAN....YOUR THE BEST!!!!!!
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September 2023 by Kona Steve
Great responsive communications & support ...
Texting / Chat is very effective
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September 2023 by Michael Worman
This parts department does it right!!
Prices a great and their communication is fantastic... Thanks
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September 2023 by Jj
Amazing customer service and genuine parts
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September 2023 by Julie Landcastle
Quick response to questions via text! Love it!
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September 2023 by Bill Purdue
Rachel went out of her way to help me find the part I needed for a 1991 Mazda Miata! Thanks Rachel!!!
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May 2023 by Frank Gehring
A+ for whom ever supported me with my questions and concerns. I got more information from this person ONLINE than a local dealership. I will forever be a return customer for whatever issue. Thank you
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April 2023 by Alex M.
Overall I had a great experience getting a hard to find 2021 CX-5 Carbon Edition Turbo. Mike was easy to work with and always there for any questions myself and my family had. The only complaints I really have is that normally after buying a car (especially New/Certified) you are given a full tank of gas, but I was only given like 1/3 of a tank. This was a bit unexpected and cost a star in my review. We also negotiated rubber mats into the deal, but only received floor mats and not the rubber mat for the cargo area. All in all, it was a typical dealership experience and I can't complain. Very happy with my car!
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January 2023 by Alexis Gómez
I'm skeptic about all the websites on the internet, so I took a risk buying some All Weather Mats for my CX-50 with Werner Mazda Auto Parts because they had a really good price and everything turned out perfect. The delivery and service was great.
