Verizon's store in Manchester offers a positive experience for customers looking for mobile, 5G home internet, or business solutions. Many reviews highlight the exceptional customer service provided by the staff. Customers appreciated the helpfulness and professionalism of the employees, often noting their patience and willingness to go the extra mile. For instance, one employee stayed after closing to assist a customer with a phone issue, exemplifying the dedication to service. Another customer praised the quick and efficient handling of a trade-in, noting the staff's friendliness and clarity in explaining the process. Julia received multiple mentions for her outstanding support during phone setup and addressing porting issues. Overall, customers felt welcomed and valued, with many expressing satisfaction with their purchases, such as new iPhones. The store also offers convenient online services, allowing customers to schedule appointments or place orders for easy in-store pickup and delivery options. This commitment to customer care and convenience makes Verizon a reliable choice for mobile and internet needs.
Had an excellent experience at this store, after having a horrible experience at another location. I was promptly greeted by Noah, who went above and beyond to help me out. Because of the experience I had at this location, and because of Noah's awesome customer service, I will gladly drive the extra 25 minutes for this... read full comment
April 2024
I had a pleasant experience 2 nights in a row at the VZ store on South Willow. Needed to switch lines from a broken phone to a new one, The staff working on both 4/10 and 4/11 were extremely helpful. In an error of lost customer service, I was pleasantly surprised.
January 2024
The customer service here was great! I went in to drop off my trade-in device after initiating it online. I was helped right away by a very nice young man. He was so professional, warm and friendly, and took the time to break down my receipt for me that explained the trade-in value. I was in and out in under 10 minutes!
