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June 2024 by Jeff Lester
Above and beyond service; my delivery driver (Monty possibly?) went out of his way to make sure my package was delivered to me on a final delivery attempt. He also asked what time I get home from work, so he can deliver future packages when I’m actually home; making future experiences much less stressful. A+++!
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June 2024 by Molly B
I utilize this store a lot; paid shipping, returns, usps drop off, amazon returns etc and never had an issue. Store seems well run by management and staff is very nice
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May 2024 by Nick Currier
Had to return a pair of shoes from Amazon so I asked my brother to bring them there for me. When he got home the first thing he said was how rude he was treated. He said the he was greeted by a staff member saying "what do you want" he's a retired disabled veteran and it's unfortunate to hear how unwelcome he felt at this establishment and judging by the reviews this isn't an unusual occurrence
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May 2024 by Critical Thinking
This location doesn't even know its own policies and has absolutely zero compassion and were utterly useless. So incredibly frustrated with UPS.
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April 2024 by Phil DePallo
The rudest people in customer service ever. They are loud, ignorant and down right nasty. If I could give them no stars I would. The worst UPS store I have ever visited.
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February 2024 by Linda Helm
They know their business. They know how to package an item for shipping and then how to get it there in a timely fashion and without it being broken.
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February 2024 by Max Marr
Xenophobic, unorganized and unprofessional. Denied my partner the capacity to be a secondary on my mailbox because of “terrorists” (he is from Brazil) and the fact that he only had an international passport for an ID. He was able to get a post office box no problem though? Not only that, I’m watching a slew of people angrily walk away from the store (as I have on several occasion) because they randomly close and don’t tell people or post it on their site. Tried calling and it wasn’t on the VM either. Save your money and go elsewhere…truly terrible all around. .
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February 2024 by Thomas Eng
Staff is very patient. Internet access is bad so if you need to look something up (like a shipping address) do it before you arrive. Guest network is slow. Cellular coverage is not great.
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December 2023 by Becks Mason
This place is great.
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August 2023 by Linda D
Staff has always been nice!
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May 2023 by KBMH
This place does a TON of business, and they do it with good humor and efficiency. Very nice staff and they have all the UPS services -- post boxes, shipping, etc. I have used this store for four years and never had anything but good experiences.
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April 2023 by Melanie Marin
On April 3, 2023, my copies and printing from a thumb drive (seemingly easy tasks for a shop that claims to have printing services) DID get done but...First, there were three unused printers but I was told that printing and copying could only be done behind the counter. Then one clerk told me someone else would help me because he was new and didn't know how to use the copy machine (what?... um... okay). The second (and only other) clerk was a very, very ditzy young woman who seemed to have no problem telling me that she couldn't print from a thumb drive because she hadn't been inserviced on it. When I asked if she could make my photocopies (one copy each of about 20 pages) she said "Sure" and proceeded to place one page at a time on the copy surface instead of using the feeder tray. What was especially astounding was that when I asked her to use the feeder tray, she said she didn't know how. (what?... um... okay). When I asked if anyone in the shop knew how to use the copy machine correctly or print from a thumb drive she said she didn't know.LUCKILY, a slightly older young man came out from the back and knew how to use the basic tools of a printing shop and made my copies for me. THANK YOU to him but seriously, the management needs to train the staff to be able to make copies. This whole experience just really blew my mind.
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April 2023 by Dallas Williams
The other day i was help by a wonderful young woman cristy she was really nice and helpful i will defintly use this store for all my shipping need for now on.
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April 2023 by Joanna Page
Robin took amazing care of me. She was super busy but was still lovely and pleasant with everyone!
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January 2023 by Alexandra Gravina
Never again will I do an Amazon return here. I usually go through kohls and have never had an issue with a return. I usually have my refund in hours. I had no choice but to use The UPS Store for the returns I had. I was returning some clothing that did not fit properly. There were 3 items all in original packaging and labels. I can’t even get a status on the return. The return label given to me from UPS had a bunch of weird numbers (not the usual UPS tracking number) and it just said contact Amazon for status. I had to contact Amazon and they refunded me anyway despite never receiving the items. I have read horror stories of UPS store workers “shopping” in the Amazon returns. I really hope this is not the case but I really don’t know. I definitely will not be back!Edit because I can not reply to the owners comment: I am fully aware of the up to 30 days for a refund. It has exceeded that time and all 3 items are no where to be found. There is no status update, no movement, nothing! The suggestion was made because it isn’t unheard of. I just find it crazy that all 3 items I returned have disappeared with no trace. It never even went into the system. There is no tracking for them whatsoever.
