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December 2023 by Rob Stemska
One star is too much ! I got completely screwed when I purchased a"Partner Snore" bed... Not offered in anything but the King. False advertising ! Horrible customer service months of arguing, horrible results with customer service. Do Not Buy !It's really funny that I should get an email address to respond to. I've discussed my problem with the FALSE ADVERTISING of "Partner Snore" with Corporate, they have my phone number. They will not call me back. The store Manager was friendly, but has not returned my calls and Corporate has blocked me on Facebook so I can no longer express my issues with the public !
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December 2023 by Andrew T
The salesperson, Mariana was attentive, helpful and knowledgeable about the different types of beds they had on display.
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December 2023 by Steven Rajaniemi
WENT TO LOOK AT SLEEP NUMBER BEDS ENDED UP BUYING A FLEX FIT KING GREAT SERVICE FRIENDLY ATMOSPHERE VERY HELPFUL IN HELPING TO MAKE OUR DECISION CANT WAIT TO GET THE BED
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November 2023 by Astrid Rios
This review is about customer service in the store at the Mall of New Hampshire. The lady at the store was short and unwilling to help. We came in with real interest in getting a bed, but we left after 5 minutes of trying to figure out the bed settings on our own.
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September 2023 by goodmannh
That's very pleased with the service that I got the other night at your Manchester store
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June 2023 by L Denise Scott McCoy
Great customer service! I was treated like my presence mattered and I really appreciated it.
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March 2023 by Zach Billings
Closed for weather when the mall was not, and they didn’t up date their Google hours with a temporary closure. Drove 90 minutes for nothing. Very easy to update Google hours…
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January 2023 by Andrea Proulx
They could do more to show prices and options than just having to talk to the 1 guy there. The experience I had was confusing and not very informative
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December 2022 by Jake Harrelson
Best sleep of my life with amazing customer service who treat you like family. Have owned one of their beds since 1996 and only had to replace the parts once with relatively minimal cost.Highly recommend!
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December 2022 by Dre *
They could do more to show prices and options than just having to talk to the 1 guy there. The experience I had was confusing and not very informative
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December 2022 by John Mcclellan
I have been a loyal customer for 17 years. I have referred many family and friends to this store. I have had my Select Comfort bed for 17 years.I ordered a new remote for my bed in August 2022. In September, I received an email telling me that this item was on backorder. I waited another month and contacted customer service to find out the status. The customer service rep (CSR) told me that the remote was still on backorder.I called Customer Service on December 5th and spoke with another CSR to get answers. The rep looked at my file and told me that the remote was still on backorder. I asked what the problem was. He didn't have an answer. I asked how the company was still selling beds if they can't get remotes that control the bed. He told me that the company tells customers to download the app and control the bed from their phone. I told him that our bed was 17 years old and we didn't have that option available to us. I told him to cancel the order and refund the money that was withdrawn from my account in August. This, in itself, is not protocol, as far as I know. Companies don't take money until the ordered item(s) ship. He didn't have an explanation for this transaction.I had a horrible experience with this company. I will never buy another bed or bedding from them. They have horrible customer service. No good explanation about what happened and offered no suggestions as to what we could do. If I could give this company negative stars, I certainly would. Buyers beware! They treat you well while they are selling you products. After the sale, they don't care.
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September 2022 by Nathan Amirault
Great experience! Renato was very helpful and knowledgeable about the bed we wanted. He made buying the bed smooth and hassle free.
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July 2022 by Scott Perkins
Very knowledgeable and helpful staff.Highly recommend going to the sleep number store in the mall of NHShe was a delight to deal with and also was happy to answer any questions and told us everything we needed to now about beds and the difference between them all
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June 2022 by Terence Fifield
On a recent Thursday morning my son and I visited the Sleep Number shop in the Mall of New Hampshire. We spent the better part of an hour in the shop talking to Lissany Richiez about Sleep Number beds, features, financing, and rewards programs. Lissany was wonderful to work with. She was personable, knowledgeable on all fronts, and very laid back as far as sales style; no pressure. I tested a smart-bed while Lissany operated the controls and explained features. It was a very relaxing and pleasant experience. In the end I purchased a mattress. It will be delivered soon. The shopping experience was excellent and I expect the sleeping experience to be the same. Thanks Lissany!
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March 2022 by Salem Noueiri
Started with a warm greeting from the associate and from there everything was amazing. We had two children 2 and under and the entire staff accommodated our family. While we were “test driving” the i10 my daughter was coloring with an employee and another associate was watching Cocomelon with my son. I was completely blown away with this experience. Hats off to the crew in the Manchester mall!
