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October 2023 by Jerry Toth
Rented a slingshot to see the foliage in New Hampshire. Reserved an automatic. A few weeks prior to picking it up, I got a phone call. They told me the automatic was already reserved and asked if I wanted the 5 speed instead. No problem, I've been driving a manual transmission since I was 12. The wife and I had a blast the whole day. Checked in online and was out of the parking lot in 10 minutes. Return was even easier. In and out in 5 minutes. We'll be back mid summer to visit family again and we'll probably rent a Harley this time. Prices are great considering it's a 24 hour rental with free miles. Had a great time guys. Thank you.
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February 2023 by Stephen
I would like to thank this EagleRider for a fantastic experience renting the Indian Challenger. The pick-up experience was quick and easy, Mr. Wallace was very knowledgeable about the motorcycle and was able to answer any questions I had! He also offered some great advice about how to handle bikes of this class and how the experience might compare to other motorcycles. I will absolutely be back to try other options offered by this team!
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November 2022 by Stephen Gallo
I would like to thank this EagleRider for a fantastic experience renting the Indian Challenger. The pick-up experience was quick and easy, Mr. Wallace was very knowledgeable about the motorcycle and was able to answer any questions I had! He also offered some great advice about how to handle bikes of this class and how the experience might compare to other motorcycles. I will absolutely be back to try other options offered by this team!
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August 2022 by Jeff M
Great rental experiences 3 years running. Had the bikes ready early. Bikes were clean and in good condition.
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August 2022 by NATIVE RAZER
I would like to thank this EagleRider for a fantastic experience renting the Indian Challenger. The pick-up experience was quick and easy, Mr. Wallace was very knowledgeable about the motorcycle and was able to answer any questions I had! He also offered some great advice about how to handle bikes of this class and how the experience might compare to other motorcycles. I will absolutely be back to try other options offered by this team!
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August 2021 by Anthony Covey (Cuvstr)
These guys are the best, awesome staff. Thanks for making everything easy
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January 2020 by Stan LeDoux
reference number is 'UAWTY366954'
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October 2019 by Dave R.
Deceptive Tactics, Terrible Customer Service This is a buyer beware note. I went to book a bike for the weekend and was bombarded with website pleas to instead join their membership for $29 a month and $29 up front. Website is full of implications you can rent once a month for that. The primary ad has ** disclaimer note and the ** says nothing about the reality that most locations don't accept the membership credits. In fairness to them it does say participating locations in other less obvious places on the site. I didn't see them. I joined, went to book my bike and found I couldn't use the credit because the location I live near doesn't accept them. So, the membership does NOTHING for me. I called right away and was on hold forever without a human response and hung up. I emailed them asking for a refund and was told basically "Tough luck. We know you used nothing and it cost you $58 but we are refunding you NOTHING. In fact, you're lucky we aren't charging you for the full year since you signed up for a year membership and it was in our terms and conditions." I've never dealt with a company that wouldn't refund a mistaken purchase when the buyer got nothing, derived no benefit, cost the company NOTHING...until these folks. They think pocketing my $58 is justified even though they did *nothing* for me, provided me no service, and my membership cost them nothing. I intend to file with the BBB and CFPB to seek reimbursement. Just beware that they are greedy, want your money and couldn't care less if they got something for nothing from you, they are keeping it.
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January 2019 by Painty P.
This probably deserves a much longer review, but to keep it brief - I used the Eagle Rider site to rent a Polaris Slingshot, the first time I used the service, and the rental location was M.O.M.s in Manchester NH. I'm a former Motorcycle owner but that was years ago, and I chose the Slingshot so my wife and I could have something to drive up to the New Hampshire White Mountains. Too many parts of the Eagle Rider 'system' were frustrating - high prices for my particular rental, a massive hold put on your CC, having to buy additional insurance, having to pay for roadside service, etc. Plus their reservation system caused issues with my renter both before I picked up the bike and after I dropped it off, when M.O.M. was unable to 'close' my rental our for some unknown reason. Also, there was almost no helpful information about my ride. Did it have a radio? (Yes, but it would not pull in any stations) Did it have GPS? (No, and no GPS rental was available for my particular rental). Did it have any power points? (Yes, it luckily had a 12v cigarette lighter style plug and a USB connector) Did it have ANY storage? (Yes, it actually has a rather large glove compartment and spaces behind both rider and pass. Now, as much as I found the Eagle Rider system to be frustrating, the folks at M.O.M. were actually great to deal with, and turned their part of the rental into a much smoother experience, so I would highly recommend using them (for rentals, buying a MC or maybe service) to anyone based on their great customer service with me!
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June 2018 by Colleen Cassidy Freedman
We had an awesome experience with Steve at Eagle Rider for our 8 day rental and ride to Nova Scotia. We got our first choice of bikes and as our good luck would have it our Street Glide Specials were the same color as our Street Glide Specials at home� way to go Steve! Thank you MOMS for excellent customer service on our departure and arrival to return the bikes!
