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August 2024 by Cheryl Nordyke
Alex and his team at Merrimack Street Volvo really make sure you get the car you want and their service team is friendly and trustworthy. Those things do not always go together, however I have found this to be very true over the last 17 years.
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July 2024 by Chris Garceau
What a great one on one experience dealing with Scott Kling. He knows the cars inside out and was very gracious allowing us to test drive as much as we felt we needed to make a qualified decision. Scott's clearly been in the car business for a long time and he knows how best to treat customers. Ask for Scott by name!
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July 2024 by B H
Excellent experience.
Needed extra fob for my s60 and they quoted me almost 200$ cheaper than Concord Volvo. $460 vs $630.
Came to pick up the car and it was also washed and vacuumed.
Friendly service as well. Thanks guys.
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April 2024 by James Jacques
This was my first Volvo purchase and after visiting multiple dealerships, I am very pleased I ended up at Merrimack. Corey in Sales was incredibly easy to deal with, zero pressure and strong focus on "what questions can I answer to make sure you can make an informed decision", when Corey was not in when I did a follow up visit another sales person, Scott was incredibly helpful to again answer my follow up questions and even double checked that they had looked at all possible rebates I might be qualified for. They were very fair and very transparent on pricing and trade in and truly the easiest and most stress free car purchasing experiences I've ever had. I especially appreciated that much of the information I needed was handled via e-mail and text making it more efficient for me. I would highly recommend them and also expect to do my service here even though its farther than another volvo dealer based on the way I was treated at purchase. Thanks Alex, Corey, and Scott for a great experience.
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February 2024 by Ian Morse
This is a great dealership to work with, not only from the sales perspective but also; from the service perspective as well!
When I bought a used car from them in August 2023, the infamous “check engine light” came on; which had to do with the catalytic converter. This light literally came on two days after I bought the car.
For those that don’t know, that’s an extremely expensive fix and catalytic converters are such a hot commodity to where those up to nefarious activities; would steal them from people’s cars. They’re that valuable and this was especially the case in 2021, where The Pandemic shut down supply chains; making catalytic converters even more valuable in that black market.
After the dealership did their troubleshooting steps (in which you can’t blame them to do and that does work out well for the customer; as this would allow to keep expense costs at an absolute minimum), they told me that they would take care of the catalytic converter, which was great because for starters; you cannot pass an emissions test in New Hampshire with a “check engine light” on.
Now, since I bought a used car with no warranty, in New Hampshire, it’s “buyer beware”. With this being said; they could’ve charged me $5000 for a catalytic converter replacement and they could’ve said something along the lines that it’s my responsibility with buying used cars like this.
If you take a look at the picture that I have attached in this review, Merrimack Street did not charge me $5000 for this replacement; which I would’ve had to do to keep this car registered (unless if I wanted to use an address that I still maintain in Florida, which is a state where there’s no emissions/inspection programs, to register the car in; which I didn’t want to do because car insurance premiums in Florida are astronomically high)!
In fact it was a lot less than $5000; to where they took care of the cost for catalytic converter replacement at no cost to me!
I’ve been around cars/owned cars for over 10 years now, where I’ve been around many different mechanics, repair shops and service departments at dealerships, between New Hampshire and Florida and they’ve treated me a lot better than other car repair businesses!
For example, a couple of weeks ago, I saw a screw in my tire; which is something that I’ve dealt with at least a few times in my life. This doesn’t happen that often in New England but in Florida, where there’s a lot of residential construction going on, to where nails are all over the place; this happened to me at least twice annually. And I kid you not that I was told that I would need to get a new tire; because they couldn’t patch it. Not at Merrimack Street, where for the first time ever in a situation like this, I didn’t have to buy a new tire; because they could patch it!
Also, a couple of months ago, my brake booster went on this car and James, who is a Service Advisor with Merrimack Street, went over all options that I had available to replace the brake booster; with pros/cons for each option!
Now, onto the sales department: when I bought the car in August, the Sales Representative that I spoke to at the dealership Matthew went above and beyond to find me a car, in my price range, that didn’t even hit the market yet (for advertising/marketing at the dealership), as it just went through a process to get it ready for sale and knowing the used car market, this car would’ve sold at the price range and given it’s attributes; in a matter of a couple of days tops (for your reference: I bought a 2011 Volvo XC90 with 118K miles for $9995)!
I highly recommend this dealership and I will go back again for future repairs and for future car buying as well!
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January 2024 by Justin Shockley
Corey Gonyer put together an awesome deal for me on a pre-owned car. There was no nonsense. He gave me a great number for my trade and a more than fair price on the car from the start.
From start to finish everything took maybe and hour. I highly recommend stopping in!
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November 2023 by Alek Trenchovski
Their service department was professional and courteous. But their practice of hiding behind policies and deadlines is unacceptable.Even though the results from my XC 90 oil consumption test came back confirming that my car is part of the affected vehicles with oil consumption problem I still had to pay for the oil consumption test. I mean the car gobbled 2.6 litters in 885 miles! And even though my 2016 XC 90 has 95000 miles which is under their 100k extended warranty, Volvo refused to take any responsibility for the faulty engine because at the time when I made the appointment for the oil problem my car was 4 months past their extended warranty time deadline as it was first serviced in August 2015. For sales and promotion purposes it's a 2016 model, but for repairs and responsibility it's 2015!? What good is a safe car if it's going to be unreliable.There's is no Customer satisfaction here.
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November 2023 by Bill Stone
My wife and I just purchased a Volvo xc90 at Merrimack Street Volvo. Initially we had not decided on which model to purchase but the assistance and patience of Lou and Alex was outstanding as we changed our choice a few times. Very happy with the service, guidance and the car. Long time Volvo fans. Thank you.
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November 2023 by Verity Hirsch
UPDATE 10/10:I had my car checked by my normal mechanic the following day. My spring seats were replaced less than a year ago when I did the front struts. I figured they were maybe talking about a superficial part. To be honest I was at least expecting something to be broken. Not that someone lied to my face.To have nothing wrong with my vehicle and to be told it was an $800 safety issue that needed to be fixed immediately is so shocking and disappointing I’m at a loss for words. What were they even going to do if I paid them lol? Give the car back exactly the same?____It pains me to have to do this, but I was unfortunately given the women treatment when I brought my car here for service.In addition to trying to sell me an $800 plus front spring plate replacement when I came in for a simple oil change, they also switched my 200,000 mile plus car from conventional to full synthetic oil without consulting me. While simultaneously implying my vehicle was unsafe to drive. When I asked why they changed my oil type from what was written on my sticker by my independent Volvo tech, I was informed it is what Volvo recommends, and they do not offer other kinds of oil.I don’t often write reviews, but the whole experience was so unsettling and disappointing. I wish I just went to Jiffylube.
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November 2023 by 49ers Fan
World class service
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October 2023 by Kelly Mead
Merrimack Street Volvo Cars…there are many superlatives that could be used to describe the dealership and our recent transaction! When I searched online for an XC40, I found some possibilities at Merrimack Street Volvo. After several phone calls and multiple email exchanges with Alex (yes, Alex the owner), we decided to make the 4-hour trek from Maine to test drive one. It was well worth the time and effort it took. Alex was waiting for us, willingly accompanied us when we test drove a car, and guided us through its features. He was very patient and knowledgeable, spent a very long time with us, and made sure all our questions were answered. There was absolutely no pressure. We made the decision to buy it that afternoon. It was the easiest and smoothest car purchase we’ve ever made! We would highly recommend Merrimack Street Volvo Cars.
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October 2023 by RACHEL MARZIANO
We just purchased a used car through Merrimack Street Volvo and had a really great experience. Our salesman, Lou, was incredibly helpful. He listened to everything we were looking for in a used car for our teenage daughter. After hearing what we were looking for he gave us a few options of what would work along with what we wanted to spend. He was able to get us into an AWD, top safety pick with very low milage and even in a color we preferred. He kept the entire process low pressure and low stress. From start to finish we felt very well taken care of. He certainly made lifelong customers out of us!
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October 2023 by SE Hannan
Very helpful and friendly.
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September 2023 by Meagan MacAllister
Excellent customer service still does exist in this world! If you need to buy a car... you really shouldn't go anywhere else. Long story short.. I was involved in an MVA where a large truck ran a stop sign and t-boned me in my 2018 v60 CC T5. I LOVED MY CAR! I was physically okay because I was in a Volvo so there was no question that I was going to be getting another Volvo. I went to the dealership that I had purchased my first Volvo (that was not Merrimack St. Volvo) and needless to say, they barely acknowledged me. After I purchased my v60, my family was so impressed with their customer service we purchased 3 more vehicles from them in a 2 yr period. Yet, when I returned to them after having been a total loss accident they ignored my need for a replacement vehicle. I was devastated and at a loss because I refused to drive anything but a Volvo because it quite literally saved my life. I searched the internet and read the reviews about Merrimack St. and immediately went there to look at their certified inventory because it looked like they had impeccable customer service. I can't even begin to tell you how much they went above and beyond to help me find my replacement vehicle. I was crying in their lot, having issues with my credit due to a divorce, suffering from back and neck injury from the accident and Alex did literally more than any person should have done to help me. He is an amazing man! You can see how much he truly loves what he does and it makes you feel like family! I feel blessed to have found him and his dealership. My family will be buying all future vehicles from Merrimack Street Volvo and NOWHERE else!! Thank you Alex and everyone at your dealership!
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September 2023 by James K.
I purchased a car for my son here 4 years ago and now I service 5 of my familys vehicles here. All high mileage (180-274,000 miles) and they keep them running like new. Service writers are friendly, patient and informed. Alex and his team are top notch. No pressure and they make you feel like family.
