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February 2024 by Emily Boucher
Super friendly & knowledgeable staff who have helped me multiple times now!
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February 2024 by Brittany Berry
I cannot rate this establishment low enough. We got our 9 year olds ears done here last year and it was an amazing experience so we returned to do her second holes and it was awful. The people who work there now have horrible attitudes and terrible bed side manner (with the exception of 2). We went Saturday and didn’t have her birth certificate so we returned Sunday and showed the certificate and were told it was an hour wait and that they don’t make appointments. We called Monday to ask when they would have 2 piercers available and arrived 45 mins prior to that time and were told very rudely that they don’t have piercers for another 45 mins and do not take appointments. We returned at the time they stated and the 2 people we spoke to were both extremely rude and told us they can only accept the state issued birth certificate. Regulations are regulations but there’s no reason to be so rude. Worst customer service I’ve ever experienced, don’t go here for piercings.
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February 2024 by BOSTON
My wife likes the piercing she has gotten...Buy I sit back and pay attention to there devious strategy, first you have to get the piercing in one particular size then the gradual downsizing which cost more and more intil you findly buy gold which was the intended plan all along,then after buying the gold belly ring,and putting the tip in her jar,she says I can't change out your belly intil it's been there for 6 months,I was left with a gold belly ring non install,130 dollars,and 5 dollar tip and the install fee,all out the window...Now that's scandalous...
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February 2024 by Deckland Knee
Fast and experienced. Walked in and out for a septum piercing in 20 minutes. I've gotten other piercings here as well as jewelry and they are always fast, kind and professional
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January 2024 by Taylor Nicole
I always go to Medusa’s for piercings and the two girls I used to see regularly were fantastic. Today I saw a different piercer who kinda seemed annoyed and inconvenienced by me. I was booked as a measurement but I still needed a change out since I didn’t bring my own jewelry. I’ve never had an issue with that all being done at the same time. I’d get an opinion then the piercer would just get me whatever and I’d pay after, it’s been no issues. Today was super awkward the piercer and the girl who was scheduling seemed confused and was talking about taking another client between me just getting a piece of jewelry, I had already waited 20 minutes. The change out was quick and painless but I felt like I was being spoken to in a condescending tone.Probably won’t go back if that’s the only girl on now
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January 2024 by Jason Carignan
I had been considering having my ears pierced for about a year and finally decided to do it last week. The experience was so easy and comfortable. The shop was well lit and super clean. The woman who registered me made sure I knew what was going to happen and also was detailed in describing aftercare. The piercer made it a quick and relatively painless procedure. I would very much recommend this shop.
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December 2023 by Xan Elizabeth
Honestly I’ve been here several times to try to get a piercing. Been turned down 3/4 times and once was given 5$ off for the inconvenience. Theirs a couple lovely employees others are passive aggressive but overall mostly friendly environment. I went for snakebites and the piercer was pretty nice and professional and clean. She didn’t check for vains and definitely hit one. Even she said that it was the most blood she’s seen from said piercing. She then tried to put jewelry that was far to tight in it even tho she said it would acomadate swelling. It did not so I told her I didn’t even want it and got two other piercings. The jewelry she put in my ears where fine until I realized they Arnt even flat back and the bars Arnt even long enough and was pinching my skin. Unfortunately tho my whole lip is swollen and I have a huge bubble of bloood building up inside my lip. And the outside is bruised and it’s very swollen and sore even 7 hours later. Went to urgent care to make sure it was okay or normal and definitely is not. Nothing I can do cause of the waiver and what not but will not go back and would recommend else where.
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November 2023 by Paul T
Very nice and no judgement on piercing.
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November 2023 by Kate Sirois
I went there months and months ago. Asked for two 18g labret flat backs. I trusted them. However I just got new flat backs and tapers in 18g and couldn’t get them through. Had to stretch my piercings back to 18g because the shop sold me 20g even after confirming a few times that they were 18g. So don’t go here for jewelry unless you want them to sell you what they think would be better for you, while lieing to your face in the process
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October 2023 by Alyssa D
I've had several piercings done here (nostril, septum, lip, and naval) and have had a terrific experience every time. The staff is always friendly, and the piercers are very knowledgeable. I'm always provided with a sheet describing in great detail what optimal care looks like, such as how often it needs to be cleaned, what to avoid, how long it takes to heal, etc. Even though there's been different piercers, I know I can come back here and expect the same experience every time. I think it goes without saying, but I will definitely be back in the future!
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September 2023 by Courtney Willis
I got my cheeks pierced at medusa in the Mall of NH, after waiting over a week for the swelling to go down (just in case the swelling was causing this, which it is not) it became glaringly obvious that they’re lopsided. The one in my right cheek is higher than the one in my left cheek, and the one on my left cheek was pierced straight through, but the one on my right cheek was pierced at an upward angle. Needless to say, I am very upset about this. The one on the right side sits way up above my top teeth by my gums inside of my mouth and the one on the left side sits basically at the bottom of my top teeth, so not only are they uneven on the outside, but they are also uneven on the inside. I don’t know why they wouldn’t have just taken a ruler and held it up to my face and put the two dots on that way rather than just playing a guessing game. My advice; do not go here, unless you are getting a simple piercing that is almost impossible to screw up the placement of, or if you are okay with looking ridiculous.Services: Body art
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September 2023 by Rebecca Locke
After calling to confirm service, age and hours and driving over an hour for my teenage daughter to get her belly button pierced at a well known Manchester tattoo and piercing shop, we were rudely turned away by them when we arrived. A women ran after us as we were leaving and told us about Medusa, I’m so glad we checked it out!Even though it was a Saturday afternoon and the shop was crowded, we were greeted by every employee we saw. Everyone was friendly and you professional and the shop has a very laid back vibe. 2 women explained the service and checked us in, let us know the wait time and went over aftercare. When it was my daughters turn, the piercer introduced herself, double checked the placement and jewelry choice, then did the piercing in a matter of minutes while she casually chatted with my daughter. Seriously a 10/10 experience! I’m so glad the random lady from Spiderbite chased us down to tell us about Medusa, and will make this our first stop next time the need arises! Definitely recommend!
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August 2023 by Addy H.
Staff was very friendly and incredibly nice when it came to discussing piercings and going over how to take care of them and the whole process while getting the piercing. Very friendly and understanding when it came to questions and even telling their own opinions!
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August 2023 by Samantha Vogt
Been coming here for over 10 years and have never had a negative experience! Everyone is so knowledgeable in piercings and professional! Clean and comfy environment. Can’t wait for my next visit! ?Thank you guys for always letting me express myself with my piercings since age 16!
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August 2023 by Michelle P
The jewelry changing service is inconsistent and subpar. On separate occasions, I was told two different things by two different techs in terms of sterility, jewelry options, and infection risk. I also noticed these techs had inflamed-looking piercings of their own. It’s hard to hear a lecture on infection risk from someone who has icky-looking piercings on their bodies. I will be going to Spider Bite next time.