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March 2024 by Santa Maria Lara
I got my mom a gift card to massage envy and today she had her massage. She said it was the best massage she’s ever had in her life! She was so happy with her massage she asked me to help her write this review because she wants everyone to know if you want to experience the best massage of your life go see Christine she has healing hands and will take good care of you.Thank you to Christine for taking away my moms pain and making her feel special today.
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November 2023 by Chrissy Coruth
I'm trapped with no refund. How can a company refuse to refund you money when no services where rendered. This seems wrong and I would advise everyone to stay clear of their so called contract. It's really a trap where even when you tell them they do not have permission to charge my card they went ahead and did it anyways. When I requested to cancel the services they want me sign that I will not be refunded in order to cancel???!!! The massage therapist were great but I will keep the complaints going until I get all my money back.
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November 2023 by Cathleen
Went there yesterday and had the absolute worst massage I've ever had, and I get them often (but first time here). She didn't concentrate on the areas I asked her too, her massage technique was so light, I could barely feel it even though I asked to have firm pressure, she didn't massage my head or feet(even though I asked), it was FREEZING cold in the room and when I told her I was cold, she ignored me. In fact, she barely spoke 5 words to me the entire session, even when I talked to her, I never got any response other than *sigh*. Absolutely appalled that an hour massage was $130 and it was as though I never got one at all. To top it off, when I left a tip (which was as fully separate transaction than the fee for the massage itself), there was a few dollars and some change added on, and when I asked what it was for the receptionist said "taxes". When I told her there is NO tax in the state of NH, she said, "oh, payroll taxes". In other words, they charged ME extra so when the lousy massage therapist files her taxes, I'm the one paying her federal tax. I have NEVER in my 58 years of life, living in NH, EVER heard of such a thing (and no, it was not a surcharge for using a credit card). The only reason I went there to begin with, is because I have a back injury and my regular massage therapist at a different salon, is on maternity leave and I was in desperate need of a massage. By the way, my regular massage therapist is absolutely wonderful, listens to my needs, is kind and friendly PLUS an hour massage is a full $50 less than this sad excuse for a business. I've been a client at my regular salon for 20 plus years (Arcadya) and I HIGHLY recommend them) Plus, you won't be forced to pay an income tax "fee". I'm still in total disbelief at that and just generally how bad Massage Envy in Manchester, NH is. HORRIBLE!!!
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October 2023 by David Nemon
Management is insane. Wife has a masseuse who she has followed through a few locations. This is by far the worst place. Her masseuse had a family emergency and couldn't make it into work. Ok no problem things happen... Well my wife goes to the appointment in the morning, totally unaware of the situation and is informed that her Masseuse is not in today. My wife say, ok, no problem I can rebook. Get this... They say no, we sent you an Email last night at 10pm informing you not only that your masseuse wasn't able to make your appointment, but we without your knowledge or consent made you a new appointment with someone who you have never met.... Well she declined the appointment.. So they said they were going to claim that she, who was standing in the office was a no show and they were going to charge her 70 bucks because she didn't cancel with 24 hours notice. Cancel an appointment she was not aware that they made without her consent. WHAT!?!? This is absolutely unacceptable. There was no Email that they claimed they sent. I don't know who reads their Emails after 10 pm and this is nothing short of theft. Stay away from this location.
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August 2023 by Tiffany Smith
Absolutely awful management. I have a back injury and can no longer get massages. I have been jumping through hoops to get membership canceled. They owe me a refund for 5 months of charges that I still have not received. I have requested calls from management and district management and have not received them. Not knowing my injury the manager stated that I should disregard my drs orders and that a massage would help my back pain. Clearly not educated on injuries as well. I will continue to fight til I am reimbursed my money for the 5 months. I have provided drs letters and medical info and they are still not processing them. Every time I call conveniently the manager is off, in a meeting or unable to take my call and will call me back. This place is a scam.
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February 2023 by Katie Hillard
Don’t even waste your time. I scheduled a couples massage for my boyfriend’s and I anniversary, I asked them not to contact him as it was going to be a surprise and I was reassured he would not be contacted. Then they did contact him to tell him his appointment was cancelled as his therapist quit, ruining the surprise. I called looking to reschedule both appointments, as you can imagine I wanted the COUPLES massage to stay together and I never got notified of an appointment change. I had to leave a voicemail. I called again the next day, voicemail. I called again after one week had passed, voicemail. This time, I threatened to show up at the spa and someone returned my call. I decided to give them another opportunity and rescheduled the couples massage. A few days ago, my boyfriend received ANOTHER text that his new therapist just quit and that his appointment needed to be moved. I have called twice now in the past 24 hours and have left two voicemails that have not been returned. I will have to take the time out of my day tomorrow to go into the spa to get assistance that can easily be handled over the phone. Please save your time and energy by taking your business to a spa who doesn’t have therapist’s dropping like flies.
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February 2023 by Brenden LaPorte
15min before appointment, they called and cancelled and had absolutely zero remorse after me already driving 45min to get there. Place is absolutely pathetic, don’t recommend them whatsover.
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December 2022 by Josh Labossiere
I was scheduled for a 90 min massage and only got a 60. I was still charged for the 90. I was still a bit groggy and didn’t realize it until I had left the parking lot. I called immediately and asked to be reimbursed the difference. I was told this was going to be done immediately because that was big mistake by the masseuse and should have never happened. I’ve called every other day since my appointment to let them know it has not been resolved. I asked for a call back to confirm it’s been resolved and never received a call. I have no issue with the massage. My masseuse still did a fantastic job. I’m just a little annoyed that it’s taken this long for what seems like a simple fix.
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November 2022 by Fran E.
warning - deal with all branches of Massage Envy at your own risk. I went to Methuen MA but it's the same crappy manager at several locations. customer service is horrible. I had a one year subscription for massages and paid a monthly fee that guaranteed me one 60 min massage per month and a discount fee for additional massages that month. I found a therapist there I liked and this review is not about him at all. the business model of this spa is awful. they gave me a brochure with rates when I signed up, and 4 months later started charging more for the additional sessions. Their desk staff are poorly trained and quit often, so there are no experienced administrative support staff, and the manager is singularly uncooperative and rude. I canceled my membership at the year mark as permitted, and they continued to charge me for 2 more months! they refused to honor the earlier quoted price, stating that they could change the prices at will without notice regardless of the figures in their brochure ' because no price freeze appears in the contract' just in the brochure, and would not refund the overcharges. I will never deal with them again regardless of liking the therapist. they have no respect for their 'members'
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October 2022 by Elisabeth Murphy Donnelly
Massage Envy is fantastic company to work. You have some much help & support from your team, they become more than co-workers. So many opportunities to grow and learn. They Educate and Value each Employee with such care and strive to set a positive work environment.This is a job you will be happy to go to each morning.They truly set the BAR !
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October 2022 by Michelle C.
If I could give this place no stars I would. I have had at least 8 appointments cancelled on me in about 18 months and that is with a 6 month hold on my membership to just not be charged for service they can't provide. I have asked for a manger to contact me multiple times and that never happens. And when you ask for the managers name and email they will not provide. They make it nearly impossible to cancel the membership and not lose money they have charged. This place is a scam. They take peoples money and never provide the service. I am going to be contacting the consumer complaint department in NH to report them. I won't be the first.
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October 2022 by John Fitzpatrick
Jess is the best massage therapist I have ever had the pleasure of dealing with. She is incredible at her craft and I’ve never been disappointed by a session with her.
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September 2022 by Keerstyn A.
Very professional staff! Jess was amazing in personalizing and listening to what was of the greatest need. Great techniques, feeling great after!
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July 2022 by ELLEN BERUBE
Tim is the best! I traveled from Nashua to see him. I’m always feeling great when I leave. I do prefer a 90 minute massage tho, today was 60 and still was great. . His pressure is not deep but no matter what wether it’s my neck or back or shoulder that’s bothering me I always feel better. His energy is awesome!!
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July 2022 by Reginald P.
Called them 12 times today. Zero response. Been a member for nearly 10 years! Worst service ever. Would not recommend.
