-
December 2023 by Jessica Valente
I asked an employee if they had a size I was looking for out back and they laughed at me and said no without looking?? Super rude.
-
September 2023 by Ashlynd Gates
I took my sister shoe shopping for back to school and the shoes she wanted weren’t in stock in her size. The employee, I think her name was Ashley, was SO helpful in helping us find something different!! My sister is 14, so she can be a bit picky, but Ashley was sooo patient with us and brought us many options on what she thought my sister might like based on the shoes we had originally been looking at. She really helped us out, and in my opinion went above and beyond!!
-
April 2023 by Kimberly Park
We went to this store on 4/10/23 to return Vans my daughter had gotten a day before from online. The online store sent her incorrectly the men's shoes and not the women's. We ordered the women's in a size 11.5. We were told by the manager at the physical store that we needed to go to the Vans store to return them or exchange if we wanted to. (Even though they were purchased through Journeys online) After walking to the other end of the mall we were told that Vans wouldn't take the shoes so we returned to Journeys and my daughter selected a pair of converse all-star platforms. In a grey color. I just received a confirmation that a completely different shoe is being shipped to us. It says that we were helped by employee #1500. How do so may mistakes happen in one visit? This store is at least an hour from our house.
-
August 2022 by Kristin Curtis
Love Journeys for sneakers! It's one of the only stores that carries shoes in size 13 in styles my husband likes, and I can always find something for us both.
-
June 2022 by J
The store manager is absolutely wonderful. The store used to have many problems but the new store manager really knows what he is doing.
-
June 2022 by J Sotack
The store manager is absolutely wonderful. The store used to have many problems but the new store manager really knows what he is doing.
-
June 2022 by Livy B
the new manager is amazing !! used to have a lot of problems here but it’s improved a lot with the new team :)
-
June 2022 by Kyle Celenzo
the employees look miserable and the store looked messy..... not so good
-
September 2021 by Jen Richardson
The staff is always extremely attentive helpul- even when they are super busy!!
-
April 2021 by alisha sprizza
When I went to the store i believe her name was Courtney was overall just a rude employee. She was just grumpy and didn’t have any emotion while i talked to her. she also have attitude to some of the other employees. Plenty of other stores with nicer staff.
-
December 2020 by Nicole Cantlin
Just went in looking for Docs and ended up walking out with some Timbs for myself and my boyfriend. The customer service was 11/10 and was hands down the best customer service in the entire mall. Thank you guys again and hope you all have a great holiday season!
-
July 2020 by Faith Boucher
I came here to get converse and I am so happy with the service. I tried on 2 pairs before getting the right size, but the employee was so nice about it. I got my converse on sale and am so happy with the service I got. I will definitely be coming back.
-
March 2020 by Pyro Panda
Wonderful workers Very grateful for their help ?
-
February 2020 by Katie Porter
The manager Chelsea was SO amazing tonight. She understood my issue and helped me take care of it with no issues. I've had a lot of bad customer service experiences lately so it was extremely refreshing to have such a good one. Shout out to Chelsea!!!!!!
-
January 2020 by Joni Noyes
Awesome