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April 2023 by Brian Mitchell
Why have a store when it is never open even though there is a sign on the door with store hours. We used CYR in Salem to upgrade our kitchen in another house and we would give them 5 stars. Your Manchester store needs a lot of work. You would get a lot more business if you were actually open when you say you are open.
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December 2021 by Monique Chiasson
Cyr Kitchen and Bath recently re-modeled our master Bathroom.We are extremely satisfied with the results.Our designer, Nancy, did a superb job in guiding us through the selection of products, including material colors and textures.Issues were promptly and satisfactorily resolved.Service: Remodeling
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December 2021 by Brenda Nickerson
We hired this company for a kitchen remodel and they left us high and dry~ didn’t finish it, didn’t send the rest of our cabinets ~ and then had the nerve to take us to court when we filed a credit card dispute and got refunded some money because we won the dispute! Horrible people that treated us horribly! Don’t use them!!!!Service: Remodeling
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December 2019 by William Shipley
Save your money, patience and time and go elsewhere! Unfortunately the “designer” we worked with continuously misinformed us, never followed through and sold us products we didn’t even need. I will say all vendors we worked with were fantastic - Boston Granite Exchange, Montes and FW Webb but Cyr not so much.
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December 2018 by Nick Shea
We worked with CYR and one of the designers to restore and renovate a bathroom that had been wrecked by a leak. We were extremely happy with the ideas and love how the project turned out.
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December 2017 by Bette Ouellette
Our experience with Cyr Lumber was great! We went in with a budget in mind and we were able to stay within that budget. We did have an add on that was unexpected but required due to city code. It also made our home safer which is always a good thing. The end result is that we have a beautiful kitchen that is now opened up to the rest of our home. The cabinets are beautiful and the work done by all of the contractors was exactly what we wanted and our home was left neat and clean at the end of each day..We worked with Chris in Manchester who put together the design as well as with Janelle out of Windham who managed the project.Both were responsive to all questions and immediately responded to emails (even when Janelle was on vacation!) We would absolutely use them again.
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December 2017 by Diane Quinlan
We had a very positive experience with Cyr in the remodel of our bathroom. The design that Chris developed for us suited the style of our home and our tastes and made what is a very small room seem much larger. The contractors were skilled and respectful and offered helpful suggestions with respect to the design. We greatly appreciated that Chris took the time to meet the contractors at the house to ensure that they understood the plans and that Janelle was in frequent communication with us regarding status of the project. We also appreciated that the project was completed in a timely manner. We would recommend Cyr to others with remodeling projects.
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December 2015 by Karissa Rigano
First, Let me say that our bathroom looks nice. The completed project looks good, so that is why I am giving them 2 stars instead of 1. The biggest problem with Cyr is that there was nobody managing the project. There was a 4 week schedule set up initially, and once they didn't complete in that time, we had to take a far more active management role than we wanted to, and it still took 12 weeks before the project was finally complete. Many times the subcontractors had NO idea what they were supposed to be doing. The tile guy showed up 4 days in a row to do the floor of my shower but had to leave each time because the drain needed to be installed first. The painters had to patch our ceiling in 3 areas. They patched in 1 area on the first day and didn't come back for 2 weeks. These are just 2 examples of the poor project management we dealt with. It may have helped if the project manager Bill showed up more often, but to our knowledge he was only here twice and the first time was to do the measurements before the project started. Bill did manage to take two week long vacations during our remodel and it was near impossible to get in touch with anyone who could help in his absence. (I could go on and on- feel free to message me if you want more details on our experience) Our designer and initial point of contact was Courtney, who is nice enough, but has no real control of the situation. We also ran into a few issues based on what we believe to be her lack of experience. She advised me the bathtub we ordered was an under-mount (it was not), that we could put a chandelier over the tub (that's actually against code, and the electrician put a stop to that after we spent days looking for lighting based on this suggestion), and she ordered the wrong granite edge for our vanity.So while we are satisfied with the finished project, I would not recommend CYR based on the service we received.
