Cricket Wireless Authorized Retailer is highly praised for its excellent customer service and friendly staff. Customers appreciate the knowledgeable and professional team members who go above and beyond to help with phone transfers, upgrades, and resolving issues. Several reviews highlight staff members like Adam, Desirae, and Mindy, noting their helpfulness, friendliness, and willingness to assist even shortly before closing. The store offers great prices and a welcoming environment, making it a preferred choice over customer service calls. Customers feel confident in the store’s ability to solve problems quickly and efficiently, often on the first attempt. Overall, the store is recognized for its amazing staff, helpful attitude, and quality service, making it a recommended destination for those needing assistance with phones and plans.
Best team ever! Went beyond to help me and my granddaughter get her new phone transferred over! Very professional and very friendly and better yet very knowledgeable...
May 2025
Always super helpful. I always go into this store rather than call cricket customer service. They always solve my problem in the very first attempt. And the girls there are so nice.
May 2025
Desirae helped me with a return and upgrade. Five stars does not define how helpful and wonderful she is! She helped me fine tune the phone that best suited my needs. Amazing customer service! I highly recommend the Manchester store and Desirae!
