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August 2023 by J K
Using this branch may be putting your money at risk. Citizens allowed an unauthorized party to transfer money out of my account, so naturally I froze the account. Went into this branch to withdraw cash so I was not without money until the issue was resolved. They had to unfreeze the account to make the withdrawal, and somehow neglected to freeze the account again even though it was specifically requested and “confirmed” by the teller multiple times. Several days later I discovered that my compromised account was left unfrozen, and this was confirmed by another teller at the branch. If you must use the terrible service provided by Citizens for whatever reason, do not under any circumstances use this branch as they have no idea what they are doing.l, and may be putting your money at risk as well.
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July 2023 by apex warlord
Really disappointed that I was told by bank member that citizens has "a team of people" to help new small businesses who bank with them, only to be told the next day they don't give that help for first SIX MONTHS!!! Talk about misleading the customer to get the account.
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March 2023 by erica cheries
I walked in and asked the lady at the front desk if they had any available to notarize a document. The lady ask me if I had an account with Citizens (which I do) and then she told me she’d would get a Notary for me therefore I sat and waited for a few minutes. The lady came back and told me I had to make an appointment to get my document notarized which takes about a minute to do. I kindly asked her if there was anyway someone could fit me in today, she stated again that I had to make an appointment for something that takes just about a MINUTE to do… soo I went to Members First Credit Union instead who helped me immediately and did not even ask whether I had an account with them. Members First was extremely helpful but my own bank was not.
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August 2022 by Alexandra Stafford
Literally a line of people and one person at the teller other one in back talking about what movies they seen. How ridiculous
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May 2022 by MENTOL Erwin
Need to be open daily 5pm please an ty much
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December 2021 by Pablo Fuentes
Glorious incompetence at this branch. We went to send an international wire. We gave all the information they asked for. Double-checking everything. We even suggested using a different intermediate bank and they insisted theirs was better and were confident it would go through. They're the experts right? Well 2 days later it got rejected so we had to go back even though we called their wire specialists the prior night to confirm everything was good. They tried to blame us for not giving them all the information which we did. Then they messed up by giving us the incorrect reason for the rejection. When we tried again the advisor got impatient as we pointed out that he was inputting the numbers wrong, multiple times, including missing zeros in the amounts. After he insulted us a few more times we decided to leave and send the money by Western Union. If they can't do a simple money wire I wouldn't trust them for any banking services.
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May 2021 by Darrick Tilton
Some of the rudest bank tellers I have ever met
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May 2021 by Stephen Skellchock
No need to rate, they are always great
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June 2019 by Amanda D.
Worst bank ever. They pretend they are nice but they're too fake people that just think about themselves , they don't care about customers. I'm just switching to a credit union.
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April 2018 by Brian Lynch
Friendly kind staff that makes you want to give them your money
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September 2017 by Austin Underwood
Jeffrey McDaniel is truly an amazing guy and was more than helpful in taking care of my banking needs. Everyone was knowledgeable and well-mannered. 5/5
