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June 2024 by Chris
These are some of the most stuck up tellers I've ever come acrossed, they make it seem like you're a problem and you should bank elsewhere.
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July 2023 by Tu Anh Duong
Depending on the teller you get, your experience will either be good/bad/okay. Past two visits here, it has not been stellar. Seems like they are understaffed which is unfortunate.
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May 2023 by Pavel Novikov
Susan (D114505) was highly professional and friendly. She helped me with all my issues in a timely manner and did a great job reassuring me the whole time that everything will be taken care of. I left the building happy and satisfied with all the information I needed and my problems resolved. Thank you Susan and Citizen's Bank on South Willow Street in Manchester!
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May 2023 by Robert Templer
Worst bank in America … go anywhere but here. Terrible customer service
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April 2023 by Michael Bessette
Exceedingly disappointed with the quality of service provided by this business. The management is unable to follow through on minor requests to address their own team's banking errors in a timely manner. The end result was (and is) lost services as a result of their noncompetence or unwillingness to resolve customer service issues. Look for a bank that is willing to answer the phone, return calls, and interact in a professional manner. Do not waste time with this branch or bank.
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March 2023 by Jeffrey Page
Extremely poor customer service at this branch
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February 2023 by Gary Chaisson
They act like they don't want to help you.
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August 2022 by Leticia Costa
I have been a Citizens Bank customer for years..friendly tellers, ample parking.
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July 2022 by Kim Mello
I went on a recent Saturday for a cash advance. I was 12 place in line and only one teller working. I couldn't believe it! Fortunately when i got up he was pleasant and did what was needed quickly and effectively. I felt bad for him as the line was still 12 ppl and it was closing time
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February 2022 by Kris
Friendly staff & clean environment. ✨
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November 2020 by Christina Levitan
I was not thrilled with my visit to this bank. The feel is very laid back and work at your own pace for the employees here. There were 2 tellers and at first I was the only one waiting in line. Both tellers were just chit chatting away with each other. One of the guests was engaging in their conversation while the other guest showed his displeasure because he had been waiting. At the same time, the line behind me gets so long it went out the door. Finally, I get up to the window and ask for change and they were "out of cash". The bank had no smaller bills to give me. I asked how they cash checks and they said they could still cash checks and give guests cash, but they can't make smaller bills for change.
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August 2020 by Courtney Cross
I’ve had multiple issues this week regarding my account. Justin was very knowledgeable, and quick to assist me in correcting things. I am happy to be a customer with Citizens Bank and recommend Justin to handle all your banking needs!
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November 2019 by Z P
Nice and courteous
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April 2019 by Jeff Beck
The manager made me wait while she gossiped.
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May 2017 by Monique H.
Great bank, plenty of tellers, bankers, and a financial consultant. All there to assist you with your financial needs. Great experience working with the branch. Excellent and timely service. I highly recommend this branch.