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March 2024 by Carl Smith
The store wasn't even welcoming when you went in. We where looking for a love seat. The one we found the woman said I'll be right back. I'll go down and get you a price on the one we looked at. After almost 20 minutes she came back and said that it was 22 hundred dollars. I said I don't think so for that price. About ten minutes later she said let me go back down and see if they could do any better on the price. She was gone for another 15 minutes before returning and telling us that it would be 2 thousand and it would be the floor model. Again I said that we where all set and we left. If I could give a half star I would. We won't go back. We went to Bob's Furniture and got a complete living room set, quality name and quality product for 2 grand and we love it. Thank you Bob's.
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March 2024 by Jerry Hunsicker
Large store with many offerings for furniture. We were looking for sectionals to fit an awkward shaped room. We didn't have any luck here and the prices were on the expensive side. 2 levels of furniture and nothing to buy.
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March 2024 by Marta Hebert
Spoke with Karen today...very helpful...great service!
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March 2024 by Cathy Lynch
I had a wonderful experience from the sales person Levi Kreku. Very helpful in picking out a recliner with my mom.
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March 2024 by Mohammad Mostafa
Levi helped me find exactly what I was looking for, she was great, this is a really nice location worth checking out if your in the area
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March 2024 by Levi
Amazing prices, really friendly sales people overall had a great experience
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March 2024 by chris robinson
Be cautious when purchasing if your furniture is not in their warehouse when you buy!!!!Initially I was told 3-5 weeks and now it’s 3 1/2 months for my furniture to be delivered??!!! I deleted my original 5 star review from 12/8/23 and am changing my rating based on my absolute nightmare of an experience with this store post sale. Keeping one star on this review because there is only one star in that building who knows how to treat their customers and that’s Ray. My delivery date has changed at least 5 times since purchase and their story changed at least three times. Seems like they know what to say to secure the sale but cant set realistic expectations. I’ve vocalized my frustration but can quite honestly say the excuses just kept coming and managers kept passing the buck. In the end after blaming me and creating more excuses my order is being cancelled so I’ll have to start over again.In conclusion- I wouldn’t recommend shopping here especially if you have a somewhat specific timeframe in mind for your purchase.- I would recommend directing any pressing or complicated customer service issues to their corporate customer care and not the store. They were quick to take my feedback about the untimely delays and their poor communication personally.- I would recommend this store work to improve their customer service skills by improving their follow up, communication and ownership when it comes to handling escalations.
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March 2024 by Jessica Hutchins
Worst furniture store ever I bought a couch and loveseat that both had recliners. I went to get something out of the side of the chair and cut my hand because the staples were sticking out. Then the recliner on the couch broke. Ask them to fix it they had somebody come pick it up to fix it. It’s been almost 2 months I have still not had my furniture returned, and they keep giving me a runaround about it. They refuse to refund me or give me something else do not buy from this place
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March 2024 by Armin Coric
Tony assisted us during our purchase, demonstrating kindness and attentiveness to our couch preferences. He allowed us to browse freely, ensuring we felt no sales pressure as we made our decision. Additionally, the management was excellent, showing kindness by waiving the delivery fee for us, given that we had no couches at home. Overall, it was a fantastic experience for our first time shopping here.
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March 2024 by Bob Magri
Levi was excellent - very helpful and found us exactly what we were looking for!
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March 2024 by Deb Urbaitis
MaryBeth was awesome!
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February 2024 by P B
Just wanted to thank Anthony A./Tony for helping us with all of our concerns and questions at Ashley Furniture Store! He went out of his way to bring the store manager Liz over to chat about a past experience. Tony was amazing, very friendly and helpful!!
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February 2024 by Linwood Davis
Levi was very helpful and pleasant!
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February 2024 by Hayli Ash
First time here, ended up with a couch! Everything about the process was seamless, Karen was very attentive without being over baring, something every sales person should follow! She took care of us and answered every question we had from the size of the couch, to delivery options to way up to the north country! All something Karen said Ashley’s took care of. I am so excited about our new piece of furniture, all thanks to Karen and her knowledge, and her friendly calming approach, if you ever stop in, ask for her!
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February 2024 by Bhanu Prakash
Karen and Anna were very helpful to select the right furniture and get the best pricing
