The Verizon store in Londonderry provides a range of services for mobile, 5G home internet, and business needs. Customers appreciate the helpful and professional staff, with many mentioning employees like Jenna, Kyle, and Frank for their friendliness, patience, and expertise. Jenna is highly praised for her exceptional customer service, staying engaged and ensuring all needs are met. Kyle was noted for his friendliness and assistance with SIM card issues, while Frank was appreciated for his helpful advice and patience, especially when addressing concerns from previous negative experiences. The store offers convenient options such as in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. Customers find the staff dedicated to fixing issues, explaining products clearly, and providing quality service. Overall, the Londonderry Verizon store is known for its helpful staff, good customer care, and multiple options for service and order pickup.
Jenna at this store is an A class employee. Would hire her every single time.Dealing with international connectivity issues and mistakenly called this store and Jenna unprompted stayed on the case. Connected me with the right people, got me the help I needed, and stayed in touch after to make sure all VZ needs are met.Quality... read full comment
October 2023
Picked up my new Google pixel 7 they were very pleasant.
July 2023
They took the time to help me. Explained everything well. Very professional and helpful. I would go back to that store as they were much more helpful than other stores I have been in.
