FedEx Ground is a delivery company that has received mixed reviews from customers and employees. Many customers report issues with delivery delays and poor customer service. One reviewer described FedEx GND as a "terrible organization" that frequently messes up deliveries. They experienced a delay of nearly two weeks in receiving a package that should have arrived in one to two days, despite speaking to multiple representatives. The first representative was rude and hung up, but later employees, including a manager, eventually located and delivered the package. Overall, the reviewer cannot recommend FedEx Ground based on these experiences, although they praised the last two staff members for their helpfulness. Another customer shared a positive experience with a delayed delivery. They ordered a large office chair that was scheduled for early delivery. Despite the tracking showing "Out for Delivery," the package was not delivered on the expected day or the following day. After multiple calls and no resolution from customer service, they visited the FedEx fulfillment center in person. There, they were able to retrieve their package quickly with the help of an employee, highlighting the facility’s security and efficiency in person. This suggests that while customer service may have limitations, the physical location can provide effective assistance. A current employee expressed pride in their work, emphasizing the physical demands and challenging conditions of unloading and loading thousands of packages daily. They criticized negative comments from others, pointing out the hard work involved and contrasting FedEx Ground favorably with other carriers like UPS. In summary, FedEx Ground has a reputation for delivery delays and inconsistent customer service, but in-person support at the fulfillment center can resolve issues efficiently. Employees appreciate the physical nature of their work, which they find beneficial for their health.
Repeatably say there are delivery exceptions, bad weather etc. when NH weather and road conditions are good to excellent. Meanwhile we waste time waiting for deliveries that never arrive.
January 2024
As usual with FedEx it is the worst company in the country and completely worthless time and time again it's truly astounding that they're still in business and we're all praying and hoping that they go out of business soon..... Have on video and in person the truck driver which is probably a third party monkey turning... read full comment
July 2022
I’m BIAS because I work here. I have some advise for the negative Nancy’s, try unloading and loading THOUSANDS of packages a day before commenting such hostile and disrespectful comments. Try working in 80-90 degree weather with an extra 5-10 degrees increase inside of the trucks. Unless you’ve experienced this, I’d... read full comment
