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October 2024 by Scott Brownlee
We no longer use Amerigas. The customer service is terrible. The vast majority of their customer service representatives speak English as a second language and most are impossible to understand. They do not service any appliances. They only deliver fuel and then only if your driveway is completely empty.
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June 2024 by Katherine
We prepaid for propane and have a positive balance yet late fees keep accruing to account. Each time we call, we have been told that the bill has been fixed only to see another late fee tacked onto the account. Extremely disappointed with service. Would give zero stars if we could.
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April 2024 by Robert Steadman
Almost ran me out of propane had to call
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April 2024 by Patrick Troise
I received a bill, invoice #316335118, that was very confusing. In one box it said balance due $51.56, the box next to it said, invoice amount due, $0.00. Then halfway down the bill it said please pay by date above which did not exist. I then called billing and was told I owed $139.95. I asked where that amount came from, she could not give me an answer, she just kept repeating that number. I finally got transferred to a supervisor, Alehandro, who had to show me how to calculate the bill from all the numbers on the top of the invoice. No where on the invoice does $139.95 appear as amount due, and then to find out from Alehandro the amount was due in March.Do you purposely make the bills confusing, or is it nobody knows what they are doing? This is not the first time I've had this problem. When I had an over payment on the pre buy it took the billing dept 3 months to correct, they kept treating it as debit. I have to spend over an hour on the phone to correct each billing error that I get, and this was number 4. So "POOR" as a rating is generous.
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April 2024 by John Ebba
I sign up for rate lock every summer and this winter I am paying much, much more than anyone else using propane, and there's nothing I can do about it. Worst decision ever. $ 4.10 / gallon. I feel violated.
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March 2024 by Michael Jacobs
Amerigas is in the running for worst company I’ve ever dealt with. I own multiple properties and the others are with Irving so I decided to run a test this winter to compare service, billing, delivery timing, etc. It’s not even close. Tank rental fees, massive delays in deliveries vs requests, over a month), No way to connect with local team, huge billing errors (charged $800+ for a delivery that never happened, only resolved by Chase bank). Laughable really.What’s even more funny is that Irving came out while I was waiting forever for an amerigas delivery and I’ll probably have one of their tanks before I ever see an amerigas driver.I’d consider shorting this company’s stock but with a bit of light research I understand the parent company is ‘exploring strategic options’ ie trying to spin Amerigas off. Even they don’t want to deal with Amerigas ?.Amerigas customer service (in India) if you read this, you’ll find your tank by the street.**Follow up after the Amerigas reply below. Almost immediately after I posted this, a rep emailed me and said they were sorry to read my review after a month of non-delivery. They agreed it was unacceptable and the local team would come out the next Monday to which I replied we have 8 inches of snow in the forecast, there’s no way that will happen and they need to deliver today. No response at all until the next automated message. “We’re sorry we cannot deliver due to snow and ice.” What an absolute clown show. Anyway, I canceled the delivery and Irving is bringing tanks next week.
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March 2024 by Rosann Silva
..a terrible. Experience.cioud not answer my questions and lied to me about deliver thatt never happened
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March 2024 by Lisa Valdez
you company is garbage.... the cost for propane is higher than any other company in our area. Your customer service is the worst, they don't speak English and need to stop reading off of a script you make them read from. I can honestly tell you once my credit is gone, I will be using a different company and I am not the only one in my town that has this same issue. I ran out of propane due to your issues in my area, then you want to charge me extra to come out and inspect for a gas leak, i have no freaking gas, therefore there is no gas leak!!!! I will be reporting to the BB and the DA for not getting my propane to me as promised and our house was 15 degrees my husband is at home recovering from surgery!!!! Thanks AmeriGas for NOTHING!!!!!!!!!
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March 2024 by Tammi Russell
I was low on propane, ordered it, it took WEEKS before they came. I was given the run around EVERY SINGLE TIME I called. The same questions over and over and over, and still nobody came. A guy came here, and drove away without giving me propane. I was in tears, and had to call yet again. I called every day for WEEKS before I finally got someone out here to give me propane. This company has the WORST customer service I have EVER experienced.
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January 2024 by Edward Giordano
Run away from this company. The customer service is horrible. All offshore calling. Non responsive to emergency requests. We are an auto delivery customer. Two years in a row there system did not reflect accurate tank reading. We will run out today. Spoke to offshore customer service yesterday am, they promised delivery within 24hrs. No delivery. Call emergency line this am got someone in US. They promised delivery today. Been over 29 hours and no delivery. We will run out today. You cannot talk to anyone locally to confirm details or resolve issue of there system error.
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January 2024 by Alexis Merrill
I called about 8 days after I placed an order for fuel because I smelled rotten eggs. I was informed it could be a gas leak. I called back saying, "my husband said it was not a gas leak. It was just what the bottom of the tank smells like if the stove is turned on with no fuel. I don't want anyone to come out if it's going to be an extra charge." I got a call from a service guy and told him the same thing. However he said he would come out to bring me a little bit of fuel because he wasn't sure when fuel would be deliver due to bad weather.Keep in mind this was 7 days before Christmas where I was meant to cook for our family, and our fuel was estimated to be delivered between dec 12th-18th. I called back again to check when fuel would be delivered explaining I needed my stove to cook Christmas dinner. The man on the phone said I had to wait 10 days before they could check when it would be delivered. It was not delivered till after Christmas. Then you guys had the audacity to charge me an emergency charge for the service man coming to my house when I told them not to come if it would be an extra charge. I'm not paying for a service charge that I didn't want. I had already prepaid for my propane and to have a leak check done.
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December 2023 by Benjamin Bailey
I didn't receive the "first fill price" of $1.729/gal AmeriGas e-mailed me when I signed up. I called before my first delivery and was assured I would receive the first fill pricing. When 931.1 gallons of propane were delivered, I was charged my contract rate of $2.04/gal. In the last 2 weeks I've called AmeriGas twice requesting to be rebilled under the first fill rate. I had a fairly difficult time understanding/communicating with the customer service reps I talked with on those last two calls and it sounded as if children were yelling in the background. Both reps seemed distracted as if they were working from home. Neither of them were able to get my bill fixed so it makes me wonder if they did anything at all with the information I relayed to themOn a positive note, the service technician deserves 5 stars. He was very friendly, helpful, and knowledgeable during his 2 calls to my house.In closing, I'd really like to get this fixed so I can pay my bill in full which is now due in 2 days. I've never had this much difficulty with a large, respected corporation in resolving a billing dispute . I sincerely hope it is resolved soon.Merry Christmas
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December 2023 by Thomas Morningstar
The most absurd and unhelpful customer service experience I’ve ever had. The WORST company I’ve ever dealt with. I would never in a million years use Amerigas in any capacity.
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November 2023 by Deborah Dickmann
Our automatic delivery has been right on taret. Thank you
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November 2023 by joseph valenza
The delivery maydid on great job thank you
