May 2019 by Daniel W.
I had a car loan there that I paid off through automatic withdrawals from my other bank. Never had a problem until the last payment when they got a non-sufficient funds code. I called them having $19 and something cents left on the loan asking why I was getting a delinquent notice. They said they ran the automatic payment that month and got back NSF. I called my other bank and they said they did not get a request and I clearly had the funds. I got charged $25 by NH Federal Credit Union for this. When I disputed it and showed them the proof of my records from my other bank they were like "you need to talk to Fidelity about this". I told them I already did and they said I'd have to get reimbursed by Fidelity for the $25. I don't have time to be the ping pong ball and rather than making my life easier after a long successful 4 year relationship of successful payments, they pulled this poor policy. I understand the importance and respect penalty fees for legitimate cases but I showed them this was an error not due to me but I still had to pay. I closed my account with them and don't plan on returning because regardless of who made the mistake, them or the other bank, I can't keep paying for it. So congratulations NHFCU, rather than just reimbursing me the $25 after I showed you proof and you acknowledged, you decided the $25 was worth more than me as a customer. It would have been no skin off your backs or the other banks.