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July 2024 by Erica Bower
Supposed to open at 8:30, it’s now 8:52 and still no one to be seen - there’s was huge line and some people have started just going home.
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June 2024 by Olga Whitsett
Very nice helpful people, beautiful building, open on Saturdays!
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November 2023 by Cady LeBlanc
Older man at front desk was extremely rude and unprofessional to a disabled customer. I’ll be taking the bus to West Lebanon for all of my post office needs from now on.
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September 2023 by Susan Shinn
Polite and helpful people
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February 2023 by Greg W.
I live in Lebanon, NH and today (February 24, 2023) have tried 4 times to reach a post office staff member by phone to inquire into a recent change of address for my elderly mother. The experience is as follows - a brief outgoing message describing service area, window hours, advice on tracking packages, etc., reporting vandalism, passport services. Remain on the line and someone will be with you shortly, then your call will be transferred to the operator, then the phone rings again for quite a while until a busy signal ensues. No one EVER answers.
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January 2023 by Rose Burke
Will literally just hang up the phone on you - they never answer their phones, even direct lines from other post offices trying to contact them.
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October 2022 by Casey S
They can't seem to deliver to apartment buildings, I even heard the trainer tell the carrier that they don't have to deliver to us daily and they leave the packages OUTSIDE even though they have a key to the mailroom. Or they just don't deliver.It's absurd.Update, an expensive package of mine just went from my village, to somewhere else instead of my apartment.Do folks around here just loathe apartments? ?Certainly doing a good job of giving me less faith in the USPS
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August 2022 by J Brown
Was trying to drop off a letter today and ask a question, when I walked in the gentleman speaking to the clerk was talking about Air B&B and how his was now going for 1600 a week and this and that about it, and the clerk was asking questions and engaging all while I was waiting. A few minutes go by and another employee comes out of the back, handles what he were doing and then helped me. Not sure what the guys name was but that if its not business related drop the conversation and help the customer waiting. Talk about disrespect.
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May 2021 by X K
You will have difficulty getting them to answer the phone but that's cause they are often really busy. Steve and Dawn there are both really helpful :)
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April 2021 by Bilal Bach
Pleasant experience, staff are so nice and friendly.
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March 2021 by Meagan Royer
Love them! So kind and hardworking! I am so blessed for all their kind help and thoughtfulness!
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June 2020 by Bryan Ward
Don't bother calling them, after listening to the prerecorded message and waiting for the phone to ring for 5 minutes, it eventually gives you a busy signal. Every time. I'd love to tell them how to find an address - they keep returning packages to the sender because they claim they don't know where to deliver to.
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December 2019 by Rat F.
They lied about not being able to deliver a package; they literally have a key to the lobby of my building where all of the mailboxes are. I have been trying to call them now to find out what happened and how to get my package, and they won't answer the phone. I've literally let it ring until I get disconnected two minutes later. I've called multiple times and they just won't pick up. I'm astounded by this level of poor customer service.
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September 2019 by Nick R
Terrible service. Made an appointment to get my passport done. Left work early to make it there in time and the postal employee calls me 30 minutes before my appointment to cancel without any reason or any offer to make it right. Go to Hanover or White River Junction. Way better service.
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July 2019 by Lauren Goodell
The workers are friendly however they could be faster. Love the free parking right outside of the post office.
