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January 2024 by Jose Lebron
They charged me for 3 gallons of gas when i only went 13 miles no way i spent 3 gallons never responded to my email
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January 2024 by Sus Paul
DO NOT COME HERE! They are clearly incompetent. From the moment you walk in there is nobody to greet you. Even after waiting 10 Minutes we had to walk around in search of help. Next on the phone they confirmed an order or a part and installation. They had neither the part nor the technician for installation when we arrived. They told remedy it they opted to reduce the bill then went back on their word. Worst possible service possible. Read the other reviews because there is a clear pattern. You are better off going elsewhere
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December 2023 by Philip Goddard
the staff was friendly and efficient and got me under way quickly. as & when I need a truck or a van for some hauling, U-Haul will be my first stop!
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December 2023 by Devika Taneja
Absolutely the worst experience I have ever had! The manager, Margaret, was rude and incompetent. First, this location set up an appointment on a Saturday when they didn’t even have the personnel to help so I had to get rescheduled. Second, the manager agreed to take out 2 services charge because of this inconvenience. When she didn’t do it, she said she said she never agreed to it and that I was making things up. She then got loud and rude and cancelled my appointment. After the fact I agreed to pay the full price. The remaining workers in uhual stood there and got rude with me also. The entire team is run by incompetent people. Very disappointed!! Would never go back!
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November 2023 by Jen S
This is the second time I rented a van from this facility. The customer service is excellent. Incredibly friendly and helpful staff. The van was there, the van was clean. Turn-in was not stressful. I can't stress enough how wonderful this store and the employees are...truly impressive. At a time when most people are horrible and customer service sucks....these guys shine.
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November 2023 by Susan Pagan Hilton
Nice, clean, professional and knowledgeable
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October 2023 by Carter Dodge
The location had a trailer that I had reserved, but for some reason I did not discern, switched me to another product. By the time I realized that the bait and switch move had left me without a loading ramp on the trailer, I was already hitched up and ready to roll. Your staff did not provide me what I reserved, and I was not aggressive enough to stop the switch.
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October 2023 by Angelica Hudson
The person who I checked in with was amazing!! Give them a raise!
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October 2023 by Sean Reid
I want to particularly note the exceptional customer service I received by phone (partway through my rental) from Sean (or maybe spelled Shawn or Shaun) at the Lebanon/Hanover, NH location. We had a family medical situation which required us to extend our truck rental time and this representative went above and beyond to help us. He offered the kind of customer service one doesn't often find anymore. Kudos.
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October 2023 by Joe Morency
The location was mostly great. The thing that bothered me was that I made a reservation and then called to cancel it because you have to make the reservation before someone can tell you if a location has what you need. It is rude. So after I had to cancel my reservation because I didn’t want to drive all the way to Newport to get a trailer. On the same call the person who canceled my reservation also told me that they made one for me for the following weekend in Lebanon NH to pick up a trailer. They said It would be there at 9am. I had then made plans to use the trailer to drive to Manchester to Enfield and then Orford to Enfield.So on the day I was supposed to use the trailer I called to see if I could pick it up early because it was going to be a long day and I was told that I didn’t even have a reservation to have a trailer. After talking to the extremely kind girl at the lebanon location she informed me that they do have one I could use but it had to be back by 4:30. That kind of sucked because I was not able to use it for both things I wanted it for. I took it to Manchester and back and then returned it.For my future rentals I will not be using UHaul again because it seems that the company is unreliable. My entire Sunday is now messed up because I could not go to Orford and pick up what I needed. There is zero accountability.Also, the trailer I was given just barely fit the vehicle I put on it and one of the front tire straps was too short to reach the latch. I had to go out and buy a large strap that I could use to properly strap it down. Plus the trailer didn’t have a plug that allows it to use trailer brakes and that means that I had to use my truck brakes to stop the trailer. All and all I would say u-haul is out of their league and I will make sure people know not to use them to move a vehicle, especially if they are counting on it.
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October 2023 by william herrington
Do not ever use this U-Haul franchise if you want dependability. I tried to schedule a hitch installation in early August, 2023. Informed that 8/28/23 was the earliest appointment available given the time needed to order a specialty hitch for my vehicle. I called the Lebanon, NH Y-Haul office on 8/26 to make sure the 7 AM appointment on 8/28 was still ok. Received call back on 8/27 stating that the hitch had arrived earlier in the week but could not install it until Tuesday, 9/5 at 10 AM because it needed a particular mechanic to install it. On 9/4, Labor Day I received a call from Margaret at Uhaul confirming my 9/5 appointment. I arrived at 10 AM on 9/5 to learn that the special Tesla Y hitch was not available. Further research by staff on hand learned that the hitch had been outsourced. I was then informed that I would receive a call back to reschedule the appointment. Today is 9/11/23 with no call back yet. An employee on 9/5 looking for the hitch said this was a frequent problem, customers arrive for scheduled appointments and no hitch in stock.I will never recommend nor use the services if this franchise ever again unless I hear it is under new management and there are a slew of positive reviews.
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September 2023 by ? (Omegablue)
The team inside was exceptional, especially Zach. Man should get a pay raise.
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September 2023 by John Hoover
Good trailer, good price, easy online checkout
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August 2023 by William Kennedy
As a contractor I've been using the Hanover St. - Lebanon, NH - U-Haul location for 30+ years and this was the best service I've experienced to date. The facility was well staffed and I was processed quickly & efficiently. The young staff were extremely helpful and executed the trailer hook-up cheerfully and with aplomb while shuffling a clogged lot of equipment & vehicles. They deserve a raise!Bill Kennedy - Kennedy Contracting & Consulting
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July 2023 by Antalffy Philippe
Change your jobs if you don't want to sell to customers. Fortunately, other U-HAULs are competent.
