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July 2023 by gregory albright
I really hate the fact that they require ID to make a payment on my loan. I decided to close my account about that
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May 2023 by Ric C
The AI banking assistant will not allow me to talk to an agent. It indicates this to be an option but them promptly disconnects the call. I have tried 3 times with the same results.
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October 2022 by Cody Battis
Consider this a 0 star review, as they didn't even earn a star in my interactions. Asked for information regarding a home loan. The process took over 2 weeks, the employee was rude, spend weeks between responses, and then sent a nasty, rude email insulting almost every aspect of my application.Went through another bank, had an actual appointment within 2 days and talks are going just fine.My recommendation: if you're looking for a mortgage, look elsewhere.
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January 2022 by Ronald Tricca
Went in and opened an account yesterday. It was quick, painless & a pleasant experience. Victoria helped me, she was fantastic!
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December 2021 by Jordan Moriarty
they have a Terrible fraud department there liers dont join its bad i would give them a 0 star rating fu*** them
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November 2021 by NE S.
Service Credit Union is listed as a member of NYCE debit card network, so although this is not my bank, while passing through town, I went to the drive up ATM to withdraw cash. For $20 in cash, they wanted a $3.50 service fee. I said, ugh-ugh. The machine then asked if I wanted a bank balance. Sure, why not? The credit union machine didn't tell me, but it charged me $.50 just to see my balance. I only found out when I saw the online statement from my bank. Now, I understand what 'service' in Service Credit Union stands for: Service Charges. Hidden and explicit.
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November 2021 by Gregory James Hulse
Over $3000 was stolen from my account. I filed a dispute on the same day of this happening. Nearly two weeks later, I’ve been getting next to no help. I’ve had to wade through ludicrously long wait times over the phone, and in person, to simply check on the progress of the dispute. The service representatives seemed just as clueless as me. They either told me there was little they could do, or gave me empty promises. If you link up with this bank, they will do little to assist you when things get bad.
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November 2021 by Greg C.
Horrible credit union. No longer has local phone. If you need to call you get automated service telling you there are 50 in line ahead of you. I can get this nonsense at Bank of America or other faceless bank. Also they sell your information to orher businesses who then email you "special deals" More nonsense. They lost me as a "member."
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March 2020 by Kenneth Boland
Went in today to open a business account. Was given incorrect information as to the classification of my business and told that they would not open the account for me. They classified my business as a money service business. I am not a money service business. I don't sell any sort of currency or exchange currency or sell money orders. I own a collection agency. As soon as I said that I could see the look of horror on the woman's face behind the desk. She ran off tapped something on the computer and came back over and said we're sorry but your type of business is considered a money service business and we don't open accounts for that type of business. When I tried to explain that I was not a money service business they simply said sorry can't help you. All you have to do is go online and check the federal government's definition of a money service business. Don't lump my business into a category where it does not belong. Anyway I went down the street and open my account with another bank. $10,000 initial deposit lost with easily $25,000 per month in deposits moving forward. If you're looking for a business-friendly bank this is not the place you want to go.
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September 2019 by Stevie-Leigh Vinckus
Everytime I go to this branch I am pleasantly surprised by the associates working here. I have been lucky enough to work with Amanda on a number of occasions and she is great.
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August 2019 by Christine Rowell
I have had my savings there for 4 years. I wanted a bank check for a large amount, so I didn't have to carry the cash. I was told that there is a $3.00 fee. So I withdrew the money and went to a more local bank and got it for free.
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October 2018 by Tony Robinson
I've been banking with Service Credit Union for over 20 years and they have always treated me like royalty. There is no place better in the area to do your banking!
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February 2018 by Conrad Woodbury
I love this Bank until tonight :( they are charging me 10 dollars on my checking account now like !@#$ so what if I keep all my money in savings maybe I don't like large balances available in checking what if I loose my card ?? Going to One credit Union as soon as my taxes drop. So after 8 years WE ARE THROUGH !!!!!!
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October 2017 by J Lavoie
Great service. Very friendly
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October 2017 by Matthew Taylor
I really like this bank. I've been a member for about 3 years now. Very knowledgeable and very friendly.
