-
April 2024 by Trish G
I stopped in at Robert’s Auto to schedule an appointment for my car to get checked out. It was a Friday afternoon, and Joe scheduled me for early the next week. I dropped off my car, thinking that I was going to get an estimate and an oil change. They have a great system that notifies you through every process of the service. When they were done, I got a notification And went back to the garage. I spoke with Cooper who let me know what needed to be done and said that they could order the parts and do it that day! I got the notification that my car was ready a few hours later. Cooper explained me that I really needed to get new tires and That I could get them somewhere else, and they would put them on. And Ray, who is just about to head out on lunch, promptly offered to fix a rattle on a heat shield that I had mentioned at pickup. And he did it right then! I left the garage very happy with my experience there. I actually went and bought a set of tires and went back to the garage that afternoon. They had no problem at all getting those tires on, balanced and aligned that same day. They even let me drive my daughter home and drop her off first so she didn’t have to wait at the garage with me! The staff at Robert’s Auto is excellent. They are friendly and informative. I would highly recommend them for auto service and repair.
-
January 2024 by Kelly Cusick
Robert's quickly responded to our urgent need for repair and communicated very clearly with updates and estimate. They are extremely responsive, thorough and professional. Highly recommend!
-
January 2024 by Kim Hutchinson
Unbelievably good people. I was driving from western NYS to eastern NH when I noticed a dashboard alert that my battery was draining rapidly. A call to my mechanic in MA informed me I was probably going to need a new alternator and the car might die on the side of the road. I had a dog with me, a car full of gear and foul early spring weather. As I was driving south on 89 I googled dealerships and auto repair shops for every exit in VT I passed -- probably 30+ places -- all were booked and couldnt help me for weeks bc it was "snow tire season." Weeks?!? I called Roberts because I had a friend in Lebanon I knew I could layover with if I had to spend the night with the dog waiting for the car to get fixed. Roberts picked up on the first ring, were willing to take my VIN and order a new alternator while I was still on the road to their shop. When I showed up they took me right in, gave the dog some water (they're dog people too), pointed up the street to a great place I could get a bite to eat while I waited (also a dog friendly place). What would have taken others WEEKS, took them less than an hour and a half. They worked me right into their busy schedule with a smile. The repair cost was fair although I was prepared to pay full price plus for expidited service. My MA mechanic vouched that Roberts was competitive and more than fair considering what they did for me. Can't say enough about them. Everyone I met there was great. Thank you, Roberts!
-
January 2024 by Jay Dallel
Bought and install new tires, inspection and light fixing. Work in all the above were perfectly done and at a slightly higher price of other local places. I would give it a 5 stars, but after spending over $3K in tires, I am disappointed they don't offer free tire rotation for the life of the tire....not even one..
-
November 2023 by Mary Barr
Today my tire had a nail in it, and I am leaving for a trip tomorrow, so it had to get fixed as soon as possible. Luckily, Robert's auto was able to squeeze me in and take care of my tire. I've been going there for the 3 years that I've lived in Lebanon. Some people might disagree, but as a woman going into an AutoShop with little knowledge about cars it can be very intimidating, but I have always felt so comfortable and respected whenever I go here. I don't feel like my dollar is being taken advantage of and they do an amazing job explaining each charge and issue. Very friendly staff too! Thanks you guys!Services: Tires
-
October 2023 by Craig Lussier
Stopped by here on the way to Hampton beach when we noticed some smoke coming off one of our tires. When we explained we were on vacation and thought maybe the caliper was sticking they agreed to look immediately and quoted us a $50 brake inspection fee which seemed fair. We went next door and got a coffee and as soon as we came back the mechanic showed us that it was just a little bit of grease that got on the rotor from a recent brake job that was burning off and that he cleaned off the rotor. They didn't even charge us the $50 inspection fee since it was such a minor problem.
-
October 2023 by Jonathan Pulford
Highly recommend. I blew a brake line 2hrs from home and towing my camper. Called them and they got me on the road in under 3hrs. Excellent and honest work.
-
October 2023 by Billie Joe Dirnt
Highly Recommend these guys! Was in urgent need of my NH Inspection, they got me in within a couple minutes of inquiring, did a thorough check over and had it done within 30 minutes, pricing was pretty good too! The office atmosphere was pretty cool aswell, candles, good music, and very funny staff. Me and my 2012 Honda Fit very much appreciate these guys here at Roberts auto!- A very pleased neighboring store employee ??Service: Vehicle Inspection
-
September 2023 by Michelle Miles
I was 1.5 hours from home and my front tire area was smoking! These gentlemen were not only courteous but genuine. They got my car right in. I instantly started receiving text messages letting me know where they were in the process. When I returned to the garage, the gentlemen working on my vehicle showed me where the problem was, and how he fixed it! Best experience I've had in an auto repair shop! I wish they were closer to home!
-
July 2023 by Beverly Hill
The oil light in my Subaru came on and I was an hour and a half from home. I stopped at Robert's at 4:45 pm where Tyler and Mike were more than willing to help me. They diagnosed the problem, explained what was wrong, topped off my oil, advised me to have the oil changed when I got home, and did not charge me for their service. Thank you Tyler and Mike for being so helpful and kind.
-
July 2023 by mike carroll
Great shop! Tyler, and Joe do a great job up front. I bring all my vehicles there, and thrt always take good care of me.Service: Auto maintenance
-
July 2023 by Ravi Jain
We would not recommend this shop. My daughter was stuck up there and need plugs and possibly coils replaced. On Tues they gave an appointment for Thursday saying they can take care of it. On Thursday they kept it the whole day and finally at 4:30pm said they did the diagnostic, confirmed it needed. Plugs and coils - plus a whole list of other things that were unnecessary. We told them to just do the plugs and coils, to which they said "maybe tomorrow, for sure on Monday" leaving my daughter completely stranded. Changing plugs/coils is a 1.5 hour job at most. Finally found another place that looked at it the next day, changed the plugs and said only one coil needed replacement - and had us all done in less than 2 hours - for a fraction of what Roberts quoted.
-
July 2023 by Stephanie Ferrante
I am from Massachusetts and had car trouble in Vermont. Robert’s squeezed me in and was very professional. I was back on the road quickly. I would definitely use them again.
-
June 2023 by Jacque C.
They can get you in same-day because they are losing customers! Do not go to this garage. You will regret it. Check out my 3 month break job! ZERO RATING
-
June 2023 by Emily Stitt
Roberts helped me out twice in one week last minute when I first needed an oil change and then when my tire went flat on the way home from work. They were friendly, professional and able to help me quickly when other shops in the area had long waiting periods. I was incredibly grateful and would absolutely go back to them!Service: Tires
