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April 2024 by Karin Olson
Mike was very helpful on my first visit and pointed out important aspects of what I need for a daybed mattress. We talked at length . Dylan was there too. Very pleasant . Both of them . No pressure .I came back today. Benjamin had me try the two mattresses. I was able to make my decision. And Ben also was helpful in pointing out sleeping preferences etc for each mattress . I have ordered one. This is my second purchase of a mattress from your company . I love my first one . Thanks !It makes such a difference to come in and try the mattress first !!
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April 2024 by Lynne Russell
Nice guys to work with no pressure I bought my mattress and was out the door in less than 30 min also got a great deal!
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April 2024 by Andrew Blum
I highly recommend this store. Jevon is knowledgeable, courteous and professional. It was a pleasure dealing with him. He did not “push for a sale” nor try to pressure my wife and I into making a purchase. He patiently answered our questions and he offered advice.
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April 2024 by Jonathan Roden
Great experience!
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March 2024 by Scott Farr
Excellent folks. Very helpful, pleasant and knowledgeable.
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March 2024 by Daniel trainito
Very helpful, personable and knowledgeable!
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March 2024 by Leo Daly
I bought a mattress back in September, came with a “free” base. Yes I was not charged for the base that retails for $299. The mattress I bought did not work out well. I exchanged within the 120 day trial. After about 3 months, the base bent in half just beyond the middle leg towards the feet on both sides. I found a replacement adjustable base online, which I was told I cannot purchase with my warranty on the “free” base. The online chat person was not helpful at all, so I inquired about leaving a grievance for the mattress I purchased originally was junk, the base that came with it now is almost folded in half the feet of the bed about 8 inches off the floor (apparently this adjustable base does manual leg adjustments) Keyla, who I save the transcript of my chat from stated somebody would contact me with regards to the claim I submitted. it has been over two weeks and I have yet to hear from anyone. Customer Service to this point has been deplorable. My local store tries to upsell you a base for about $1000 and I was told “Well you got the “free” base,” I inquired “so what’s gonna happen when the replacement base folds in half again?””Not sure.” My overall experience with this company as far below expectations. Each person I talk with gives me a different story, and none of them are knowledgeable as a relates to the company as a whole. Online personnel is not familiar with Retail personnel, one tells me to order online the other tells me to order from my store I do not have time to waste chasing around items that have not met their specification. I am a 185 pound male who sleeps on the bed by myself, clearly the 650 pound capacity is rather excessive. I told the online representative when she was not willing to assist me with a matter perhaps I’ll just return all of the items to which she replied something along the lines of “ these are your options at this time.” It is unfortunate that you can spend an excess of $1000 on an item and or multiple items that continually fail to meet your expectations and when brought to the attention of the “customer service” staff they tried to pass the book to some other affiliate within the company.
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March 2024 by Richard Whitmore
It was a good experience. Dylan was knowledgeable and took a low pressure sales approach, which we appreciated.
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March 2024 by Annie Sawyer
We had a great mattress buying experience at this Mattress Firm today. No high pressure sales, more education. Also the checkout process was super fast. :) thank you guys! Very excited to get our new iseries!
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March 2024 by Carol Olwert
Excellent service!
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March 2024 by Derek Cosentino
Mikel Cooper is a superb salesman. He educated me more in two short visits than other salespeople at other reputable companies did over several visits. He made the mattress buying process simple for me. He asked me what I needed and guided me to the correct best matches worked to fine tune the final purchase and make the right sale for me. If you want to be heard and get great value Mikel and Mattress Firm are the best choices. Sleep well!
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February 2024 by Joel Elzweig
Javon was extremely friendly and helpful.
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February 2024 by Tracy Lottman
Honest eye contact, no embarrassing pressure to spend more than I planned and confident answers to my questions. Jevon is a professional!
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February 2024 by Susan Agan
Everyone was so wonderful from the purchase a down to the delivery. Chris and Ryan did the delivery a they were so careful an very friendly. They get a 10+
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February 2024 by Susan A.
Super nice guy helped us, knowledgable, not pushy and genuine.