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March 2024 by Molly Darisse
Our visit today was the best experience we've had at H&R Block, Rhonda Walz is absolutely amazing!! My boyfriend and I file separately but we own a home and have a child together, & she wrote down every possible scenario to see which situation gave us the most money back!She also is looking at last year's taxes to see if they can be amended, because my boyfriend owed in.We almost stopped coming back to this location because a representative named Tina was very off-putting when we filed with her, but today Rhonda has restored our faith in this H&R Block location! We're so grateful!!!!
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March 2024 by Jim Block
Rhonda is excellent. I do my own taxes with H&R Block software, but I had an unusual and very complicated form that none of the readily available tax return software would handle. I had recommendations for two individuals at two local accounting firms. One didn't return my email and voice message and the second firm was too busy to take on new clients at this time. So I tried H&R Block.Rhonda did the job overnight. I'm sure it cost much less than if I would've connected with one of the people at the high end accounting firms. It's H&R Block and Rhonda for me next time.
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May 2023 by Andy L
Rhonda Walz - don't expect her to be fair... Situation: she claimed to be an IRS authorized acceptance agent and charged me $50 to file W-7 (ITIN application) to IRS. After a couple of months, IRS rejected her application saying the person who filed is not an authorized acceptance agent. I visited H&R Block with the IRS rejection letter requesting a refund twice. Both times the front desk person took copies of the letter and said she will call me back and resolve the issue asap. She never did and has never refunded... Keep in mind when dealing with her and her colleagues.
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February 2023 by Anthony LaMonica
Excellent service and attention to detail. Jennifer Conrad has been doing my taxes for nearly 20 years and she is a pleasure to work with.
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February 2023 by Flora Quevedo
Complete tax service available with limited effort on filers part. Peace of Mind for audits and tax identity shield available for extra cost. If able to pay filing fees in advance of refund you do save money, about $39. Each form needed increases overall filing fees but cost of each form is not disclosed till end. Primary complaint is base price is nearly $500 for basic state + fed return this year, even without extra forms, and this is not clear upfront. Filing fees can be deducted from refund for no extra fee so if expecting a refund this is helpful. Given that tax practices seem to change annually it may be worth it not to deal with the headaches, especially if you have a more complex situation.
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May 2022 by Sam Swift
My husband and I started off using the online version and had a horrible experience with responsiveness (I would not recommend H&R block's online tax tool)I walked into the Lebanon H&R Block and they were incredibly nice and very responsive! The gentleman who greeted me was very professional and patiently listened to my grievances. Rhonda called me back a few hours later and my husband and I had filed our finished taxes in less than 24 hours from me walking into the building; after almost a week of being evaded online. I will definitely be working with Rhonda and the Lebanon team in the future.
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April 2022 by Erin GK
Used H&R block for years and find the multiple locations convenient since we move frequently. Easy to upload documents and use of the online system is easy.
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February 2022 by dale whitney
we trust rhonda to prepare our taxes.she has been doing this for us for many years and we are very pleased with her
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January 2022 by Blessing Yen Smith
Rhonda Walz was our accountant at H&R block 2 years in a row. Both times it was easy to do taxes, all online. We will always do our taxes with her at H&R block!
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July 2021 by samantha lewis
honestly i have a big family and needed to file so i went there a couple months ago with all the paperwork i needed and theyve done nothing. i cant even get her to return my calls or emails. its upsetting for sure.
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May 2021 by Theresa McDonnell
I was treated very well. Gave me some advice which was extremely appreciated.
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May 2021 by Jacqueline Short
Tina is wonderful. She is responsive and happy to answer questions. We use her every year.
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May 2021 by charles lacour
Rhonda Walz is very professional and a pleasur5e to work with.
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May 2021 by Jodi Licence
Rhonda Walz is friendly, knowledgeable and at the top of her game. She is the reason my family and I continue to go to H&R Block.
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April 2021 by Arlene Morales
First of all I thought i was charge too much money also the lady made my taxes under someone else name (very similar to mine) and a different social security. While she went to print the papers I notice on the screen that was not me. I am a registrar at the hospital and WE HAVE TO make sure we confirm the patients first and last name, date of birth and address to make sure WE have the CORRECT patient. I asked the lady don't you guys confirm this info with the customers to make sure you have the correct info and the correct customer? her reply back was WELL we BOTH fail to confirm it. So i proceeded to explain to her what type of work I do and that it is MY responsibility I get the correct patient on the system. She didn't even ask me if any of the info was correct. So NO it is not my responsibility, I'm putting all my trust in you guys, so SHE FAILED to make sure she had the correct customer. I'm just glad I noticed on time before I left that office. NEED to be more careful next time.
