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October 2023 by DK Skywalker
Used to love EMS but their service, products, and experience has unfortunately declined dramatically over the years. Last time I stopped there I had $30 in coupons through rewards program, but their system has been down for days and I was unable to access these rewards. Total bummer. Purchased a t-shirt to find multiple holes on the sleeve first time I wore it. Prices are the highest, specifically when their "system is down" and you can't access rewards. Was told to call customer service and currently getting the run-around. I think it is time to pull the plug on giving this company business.
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June 2023 by Giuliana De Luca
Had a wonderful experience shopping at this store!
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March 2023 by Silas Thomas
I've been shopping at this store for many years and have always had positive experiences. Recently, Dom, whom I believe is the manager, went above and beyond both in store and over the phone to help me find what I was looking for at a great price. Excellent customer service! I highly recommend shopping here.
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December 2022 by DL Hirst
I love this place. When I lived in Detroit, it was all mail-order. Now, one of their shops is 20 minutes away! That could get VERY expensive.The staff here is very helpful, if not completely knowledgeable. Maybe it’s the holiday help? Just know what you want. I’m sure they can find it for you.
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December 2022 by Steve Minikowski
Nice facility but as we wandered around we seemed to be in the staffs way. I would have expected a "can we help you?" instead of just hovering for us to continue our shopping.We did find exactly what we were looking for, although it is cheaper online we could look and see it here. The advantages of brick and mortar over a web image.
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July 2022 by Sean Schmitt
Everyone is always very pleasant and the value seems fair for the products they sell. Overall I would recommend.
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May 2022 by EMC Le Sait Tout
Not sure about the negative rules but my family and I went in to buy some ice spikes and a few other items for our climb up Mt. Mousilauke and the staff Dan and Marc specifically were beyond most helpful. I would give them a ten if I could.Marc made sure we had the right fitting spikes, some extra clothing and pulled out a map with specific instructions for us to follow up the Gorge Brook trail and back the Carriage Trail.I can’t thank him enough for his concern and his patience answering our numerous questions. If he’s not a manager, he needs to be made one as of yesterday. Thanks again. Good luck with ?
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May 2022 by Tim Lang
The manager of this store is rude and out of line,after driving an hr to the location to ask about my osprey atmos pack being fitted he refused because I didn't purchase pack in that store, osprey said to go to any EMS and they would help me, well not this store, I will drive out of my way and take my business some place else
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April 2022 by Michael MacDonald
I went to this location yesterday to purchase 2 pair of shoes. After having been in the store for about 10 minutes looking at the hiking boots and trail running sneakers, I made my selection and was waiting for assistance to retrieve the shoes from the backroom. Thats when an employee( manager?) who had very little on in the of identification ( no badge, no lanyard, no corporate uniform etc) came up behind me and demanded I wear a mask. I declined with a simple 'nope' He then fished about in his person and produced from somewhere a crumpled, beat up paper mask and began wagging it in my face demanding incessantly that I now take that mask and put it on. Again, I said no. All done with that game. He then began stuttering and scanning the store presumably to call for backup.That's when I assured him back up was not needed as I was leaving. Dude begins to follow me out all the while running his mouth from behind me. He only stopped once he came upon another criminal who was wanted for not wearing a mask. His little show was then directed at that unsuspecting customer.I like EMS and will continue to shop at their other locations but I will never return to this one. If you've read this review and the other not so positive reviews of how this store is being managed, I would encourage you to do the same.
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April 2022 by Liz and John Mark
I was fortunate enough to visit this store at their end of season sale where they had everything that was store brand available at 60% off. Great quality outdoor gear and a helpful staff.
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April 2022 by Lucas Brien
Staff is wonderful, specifically Ethan Derksen. I bought many things because of him which I otherwise would not have. Give that man a raise.
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February 2022 by Jennifer M.
After realizing how icy the conditions would be this week in the Northeast Kingdom, we stopped by LL Bean to find microspikes or crampons. LL Bean only had size small so we waited the extra half hour for EMS to open at 10 and they had great inventory of all sizes and many styles. Their staff was helpful. We will definitely shop here again!
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January 2022 by Danielle Whitcomb
Popped in to see if they had a roof box I was looking for in stock and was assisted right away by two store associates. The whole process was quick and easy. Bryon helped me install my roof box and was happy to help. Very courteous and helpful staff. I will certainly return for future purchases.
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January 2022 by Jennifer Haynes
Overheard sales representative (Sean) talking rudely to other representatives about a costumer he had asked to leave the store for not wearing a mask. He had also asked the costumer to leave in a very unprofessional manner with a sarcastic “bye- bye that means you”. (The customer was obviously on their way out of the store at the time and appeared to be locating car keys). Bad representation of EMS.
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January 2022 by Mike M.
No idea what happened to this store. I came in for mountaineering boots and quickly changed my mind by the rude, callus reception I was greeted with. If I was going to a frat party then I'd be ok with it. I've been working and playing in the outdoors longer than the rude employees have been alive. So if swearing and poor behavior is your thing then this store is for you.
