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August 2023 by Stevie-Leigh K.
The drive thru shuts down apparently 15 minutes before the pharmacy closes. They don't have it listed on the pharmacy window. Two days in a row I was without my scripts.
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June 2023 by Google user
They’re trying but they’re so busy and service felt really rushed and impersonal. Wouldn’t choose it for a long term pharmacy but they had what I needed, it just took a long time to get the paperwork done.
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January 2023 by Sandy R.
I just received the best service I've received a ANY retailer!!! Amazing, fast, friendly, The BEST! I needed help with what might have been a difficult situation and within one minute, my problem was solved! If you've tried this store in the past and found them less than helpful, me too - Whatever you did, keepIt up, this was the easiest pharmacy transaction ever!
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January 2023 by My Seppo
Picked up $100 worth of post op meds. They chose not to fill the pain meds so now I don’t have those bc cvs can’t stay open, cvs can’t transfer, and cvs didn’t tell me they were choosing not to fill the pain medsthat i needed to sleep.
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December 2022 by Andres A.
Just like any other CVS store I've been at, they have what I need where I need it. It's good to know you can find one in just about any town or city. They lady at the cashier was pleasant; what else can you ask for?
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May 2022 by Brittany M.
I never really anticipated that I'd ever be writing a review on a CVS. However, Dorothy from this location is AMAZING! The store was super busy when I visited last weekend, and she still took time from all that she was doing (it looked like she was holding down the fort alone) to greet each customer and let them know that she would be right with us all (i.e. she had to pop back in forth to the self-checkout to help a customer and then come back to me in line--all by herself!) Dorothy was just so kind, polite, and attentive to every single customer in the store. I have no idea how she does it all - and with a smile on her face! CVS West Lebanon truly has a rockstar employee! Dorothy, you rock!
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October 2021 by Greg W.
I really don't blame the local CVS staff for the inconvenience that I experienced when I sought to find out yes there were any take home Covid 19 self tests available. I simply called the number, which is a local West Lebanon New Hampshire number, but I was put through the automated response system and then put on hold for quite a long time. It was then that my wife suggested I not remain on the line and simply go to the location of the CVS pharmacy itself. So I did driving about 5 miles only to find out that in fact the CVS was out of stock Of the COVID-19 self tests that I was looking for. When I talked to the point of sale staff They told me that they did not hear the phone ring. So really all I'm asking is that CVS corporate remove the auto answering the phone buffer so that local people can get information without having to travel to the store itself
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July 2021 by April B.
I went online to reorder a medication and placed order on Monday. I went online this morning (Thursday) to see status and one medication is still in process. I tried calling this morning and was on hold for 30 mins before I had to hang up because I had to go back to work. I called again this afternoon and I have been on hold for over an hour and I haven't even spoke to anyone. I am now out of Medication and need this filled today or status. if they cant fill it send it to another CVS that can. very very disappointed. This is not the first time we have had this issue and my husband and I both have spoke to the pharmacy manager and his excuse is that they are very busy. Sir, We are sitting here watching you. You are ignoring the phone and the customer at the desk to have conversations with your technicians. The only reason why we stay with CVS is cause our insurance allows 90 day supply only through them locally. Blows my mind they can not answer a phone. Crazy I would not recommend this pharmacy.
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September 2020 by Marsha A.
Because of the incompetence of the pharmacy staff at this location, my husband and I just spent 4+ hours at the DMHC emergency room and we'll end up paying thousands of dollars in fees not covered by our insurance. I am more than outraged at how much my husband suffered unnecessarily and can't imagine buying as much as a Band-aid at this place ever again.
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November 2018 by Andrew Langley
I had to start using this pharmacy last year due to insurance. I consistently had issues with getting scripts filled. They refilled the wrong medication, wrong amounts, or would not have scripts completed when they called and said they were ready.
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November 2018 by Raz
This location has a drive through and plenty of parking.
