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March 2024 by Noreen Murray
Always friendly staff. Love how they put all the pets names on the white board as you enter the office.
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February 2024 by Brandee Arsenault
Friendly staff and super helpful! My cat required a surgery that I couldn't afford and they helped me figured out how I could get her the surgery! I recommend!
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February 2024 by Megan Davis
Dr. Spitzer and all the staff here are absolutely fantastic and I couldn’t ask for better care for my dog Tank!!!!
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December 2023 by LeeAnn Hardwell
These guys saved my tooth big time! I was desperate for a visit to the vet and everyone else was booked solid. These folks had an opening same day and I had such a good time that I'm sure my laughter in the room could be heard in the lobby. Will definitely be back, and thank you all for putting up with my picky ways to get my puppers taken care of!
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November 2023 by Heather Brewer
Brought my mom's dog in quick fast service even though they sent us to an emergency vet.
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October 2023 by Tatiana Magdich
After having my dog for 15 years of my life it was time to put him down as he was getting very old and very sick. The carelessness that was given to my dog and mother as we left him at the hospital that day after saying goodbye was honestly unbelievable. No one came into the room to take him, they just left him laying there lifeless and we had to walk away uncomfortable not knowing when someone was going to come in and take care of him. On the way out we asked for and were assured that we would get ink paw prints in order to do tattoos as a family. My mom showed me today the prints that she picked up and they were in some cheap clay that doesn’t even harden all the way and the prints were dirty. At least have the compassion to clean his paws! We did not receive the ink prints and our dog is gone. We can’t get the tattoos that we planned on and the only thing we have to remember him by other than his ashes are horribly done paw prints on some cheap soft clay! Do not come here.
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August 2023 by bill licata
This vet is horrific. Extreme negligence to animals due to inexperienced doctors who pass out pain meds like candy to cover up symptoms they can't diagnose. Our 7 month puppy is no longer alive because of these 'doctors' and their lack of education, compassion and effort. if Zero stars available I would leave that.
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August 2023 by Shannon McCallion
Where to begin, I think first and foremost, if you like your animals alive & healthy, find a different vet. My 7 month old puppy was a patient here, until she wasn't. I went into the office three weeks prior to her death, saw Mr. Soucy (refuse to call him a doctor because he isn’t), explained she was showing shyness to her head and face, he did a quick exam and he shooed me on my way with pain meds to cover up her actual symptoms. It was so bad that while I was checking out, the tech was very concerned about my pup she actually went to get Soucy again and I was still released and told she checked out fine, here's some pain meds. Fast forward to a couple weeks later, she started shaking, was still eating and drinking ok, but shaking. I called the ER (another VCA shop no shock) at 4:30AM and was there at 5:00AM with one other person in the waiting room. I sat there for THREE hours, three, not one person checked on us. At 8AM, I walked to the front desk and said: hey there, her vet is open now, do you know when she will be seen or should I call them, the response: we cant tell you that. Super bedside manner, to be expected from this chain. I left, took her back to VCA in Laconia to be seen by Mr. Dylan Spitzer. To say I’ve never been treated so rudely in my life is an understatement. At this point my baby, Birdie Mae was shaking uncontrollably. He gave her an exam and told me she was fine (as she's convulsing on the floor in front of him and I’m in tears). He told me I seemed 'frustrated' and I said look at my puppy, wouldn’t you be? He told me it was most likely 'small dog shaking syndrome" and if I looked it up online I could probably find some articles. I said, she's not fine, he said well what do you want to do? I said, I’m not a vet, he said: well I am and she’s fine. would you like to do some bloodwork? I said sure if you think that will give us any answers at all. He left the room. The vet tech came in and I immediately started balling in her arms, she hugged me, told me I was doing the right thing and to trust my gut. I again was sent home with pain meds (see a pattern here, they need to lose their prescription license asap which I’m working on). Once more, as I checked out, a random stranger this time said is your dog ok she doesn’t seem it, I said no she isn’t. The staff still took my credit card graciously as I had to step away from the desk to compose myself from my obvious breakdown over what was happening. Three days later my 7 month old baby was dead. DEAD. These are not doctors, they are hacks. I’ve spoken to the medical director, John Guest, who refused to admit to a thing, danced around the topic and could have cared less. I also spoke with the office manager, Lisa Dockham, who took a lot of notes but again accepted zero responsibility. These people are sick, heartless, not trained, lazy and just push medicine to avoid actually doing their jobs. RUN, and I mean RUN. Here is my 7 month old baby, Birdie Mae, who is no longer alive due to the negligence of this practice.
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May 2023 by Morgan Fey
I've been going here for a number of years now. Everyone there has always been amazing with my cats, and genuinely kind to me. The price is what it is for pet care. I'm a penny pincher usually but the care they give it phenomenal. The cherry on top though is my recent pet passing. When I picked up my cats ashes I was given the most heartfelt hug. Then the office sent me a card with multiple hand written messages from those who know my cats there. It was so touching I cried. This is something I've never had a vets office do in the past. They're amazing.
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March 2023 by Bob Swartz
Just have my cat's nails trimmed here. Staff is always courteous and efficient. The price, however, has gone up significantly.
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March 2023 by Michelle Medeiros
Well staffed, very friendly, well trained compassionate and accommodating office that make you feel important. They offered a variety of options for services and treatment as well as recommendations, without being pushy or guilting and describing in detail offers as well as detailed pricing. Average pricing for services.
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February 2023 by Chad laplante
Great veterinarians and staff friendly inviting and welcoming, everyone is awesome and accommodating for my very very special boy
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January 2023 by Gabbys Girl Gabe
Great staff! Thorough and kind with my pet.
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January 2023 by Sandy Haynes Lewis
Very caring, knowledgeable staff.
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November 2022 by Lindsey Brodeur
I didn’t have an appointment or a vet yet for my kitty and they were able to fit me in almost immediately. Everyone was super kind and made the experience easier for both me and Eclipse with her first vet appointment. I’m so grateful we’re able to find a great place and people to bring her for her appointments going forward.
