-
November 2023 by Brian P.
The service team at Irwin did a great job addressing a couple of issues I brought my Lincoln in for, as well as performing a free tire rotation! The only reason this is not a 5 star review is because they did not have the thermostat I needed in stock and there was a bit of a wait for it but, in fairness, my car is 11 years old and they were still able to get the part while I waited and get me on my way without having to return. Overall I am VERY pleased with the quality and professionalism of the Irwin service team!
-
November 2023 by Peter Bacon
Upon entering the dealership to take a test drive, we were greeted by Adel, who immediately made us feel comfortable. He spoke with us about the vehicle that we were interested in and was able to answer any questions that we had. It was clear that Adel was very knowledgeable regarding the vehicle that we were interested in. He presented various options for us to consider and, before the end of the day, we had come to an agreement to purchase the vehicle. I would highly recommend Irwin Motors and, more specifically, I would definitely recommend speaking with Adel. You will not be disappointed!
-
November 2023 by Ingrid
Adel was great! Immediately put me in my dream car and I drove home in it a few hours later. He was knowledgeable and straight-forward, and I really appreciated how fun and easy he made the whole process, as did the financing office and all of the staff I interacted with. I will definitely go back to Irwin Ford, thanks Adel!
-
October 2023 by JT Mer206
Ordered a Ford last year and with all the delays it finally came through. Zachary Land. my salesperson was terrific and kept me up to date. At delivery, Irwin and Zach were ready and delivered super fast. I've been dealing with Irwin''s for almost 30 years and they're always up front and fair. Thanks, Zach, Al and Chris Irwin.
-
October 2023 by Josianne Fitzgerald
My inspection and service appointment went super well. The valet service is excellent; much appreciated. I like that I got a video of the inspection as it was done and I was very happy with my free car wash voucher. Thanks!
-
September 2023 by P S
Found the most perfect Mustang Mach-E at this dealer except I was hundreds of miles away and out of State. I called Irwin Ford and was assisted by Seamus. He was always available by phone or text, and made the whole buying process a breeze! I have never purchased a vehicle over the phone, but Seamus went above and beyond to make me feel as comfortable as buying in person. Seamus and Irwin Ford sent the documents to sign by mail, with a pre-paid return envelope and in a few days, the vehicle was ready for pickup by a transport company that I hired. Very good service and competitive prices! I highly recommend Irwin Ford and Seamus for outstanding service!
-
September 2023 by Bob Hardy
I couldn't have been treated better. When all the other dealers turned my plea for help down, Irwin Ford came to the rescue. My new 2023 Maverick Hybrid failed to properly disengage Neutral tow mode for the 2nd time on our 5,000 mile journey. Irwin Ford service department worked me in promptly and quickly solved my issue to get us back on the road! Many thanks Irwin Ford. Hospitality at its best!
-
August 2023 by Ashley Rosemeyer
Best price on a Ford Ranger XL in the New England area!! Douglas was incredible and I never felt pressured into anything. If he didn't know the answer to something, a coworker came over and explained it in a very thorough way. Especially coming into a dealership as a woman buying this vehicle, I was treated with respect and couldn't have been happier with the process. I highly recommend this dealership!
-
August 2023 by Kathleen Opanasets
I have all maintenance on my 2013 Ford Edge done at Irwin Ford. The people who work there-starting with the person who answers the phone-are courteous, professional, helpful. I have always been able to get an appointment for maintenance within a short amount of time. And when I had the need for a problem to be fixed right away they were able to accommodate that. The shuttle they provide to and from Irwin is great. So is the coffee in the waiting room for the shorter appointments. And I love that the service technician takes the time to send a video of the problem. Thank you to all the great people at Irwin!
-
August 2023 by David Jacquot
I had to come from out of state so I really hoped there would be no surprises. Everything went perfectly, I had described my trade-in clearly and was offered the expected value, the new car was very well priced and the financing options the best I have come across. Howard was quick to respond with txt and phone and a pleasure to speak with. I would definitely recommend Irwin Ford.
-
August 2023 by Timothy Staaf
Just leased a 2023 Ford F150 from Irwin Ford and worked with Craig LaChapelle as our sales rep. Craig and the rest of the Irwin team were awesome! We explained what we were looking for and Craig brought a couple different F150's to our attention. There was no haggling with our trade and the purchasing experience was as smooth as I have ever experienced! Craig was extremely knowledgeable about the vehicle, set everything up with us before leaving and was the consumate professional and so easy to deal with! We will definitely be back the next time we need a new car or truck! Thanks again Craig and Irwin Ford for a terrific experience all around!
-
July 2023 by Beth Ferner
Laconia Ford saved our bacon! Traveling to NH from DE, we were on a tight schedule when we had a flat tire. Not being from the area, we searched for help and thankfully landed with the good folks at Laconia Ford. Destiny al& Co. could not be nicer or more helpful. They got us weary travelers safely back on the road in no time!
-
June 2023 by David Y
Great experience purchasing 2023 F-150 Platinum. Picked up 10 weeks from ordering and no hassles. Thank you Zachary L.
-
June 2023 by dbentley
I have always experienced professional service from Irwin Ford, generally due to the excellent service provided by Ed Withrow. Today I was scheduled for a "routine lube - oil- filter - tires, and State inspection. It so happened I needed front brakes on both sides, and they were able to secure the parts, and get then installed without too much extra waiting time. Very good customer service!, Thank you, Ed.!
-
May 2023 by Joel Edge
My experience with Irwin Ford was awesome. My sales team Seamus and Alexis, we're awesome. Kept me in the loop every step of the way in a very professional manner. I have used Irwin Ford many times and never had a bad experience. Keep up the good work. I would recommend Irwin Ford to anybody
