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November 2023 by Dan M.
Brought Lincoln Nautilus in for regular service. Always a pleasure. They work quickly. Fraction of a star off for not having a plate light in stock which will require another trip, but Destiny in Service was superb.
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October 2023 by Michael LeNeave
Adam took care of everything! We did all of the pre-purchase work via email/phone and set up the easiest truck purchase I have ever made. Thank you Irwin for allowing a cash purchaser get in/out in under an hour. I will be back.
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October 2023 by Mike M.
I just bought a 2016 Ford Edge, fair price all went well until recently. I had an issue with the moonroof after owning the vehicle for a month, they fixed the issue quickly at no cost.Shortly after I left I got a text and video from the service department. They put my vehicle up on a lift to show me that I would need front brakes, tires, and a rear shock. Why they needed to check under the vehicle for a moonroof issue is beyond me. This also angered me as I was told when I bought the vehicle they made over a 100 point inspection and that everything was in good shape. I'm now looking at over $1000 to have these issues fixed. I informed the service department and my salesman and have not heard a word. This is what gives used car salesmen a bad name. I would not but or recommend anyone from dealing with Irwin.
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October 2023 by Matthew White
Just purchased my first “adult” car and had a great experience with Irwin Automotive. I worked with Glenn Buehl and he was fantastic. Very knowledgeable and worked well with my purchasing perimeters. Great guy and great dealership! 10/10 would recommend a purchase from Glenn and Irwin Automotive
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October 2023 by Anthony Looby
After being on the search for a vehicle for months and sifting through many options and dealers, I had an incredible experience at Irwin working with Zach Land to purchase a pre owned Mazda 3. Between all my trips to this location ranging from tentative test drive, to serious inquisition and purchase, at all times I felt very welcomed, honest and clear communication from everyone. The whole process was relaxed and well paced and was aided by Zach’s flexibility to work at the end of business hours and even outside of his shift. The car is amazing and I recommend anyone looking to give a visit here! Shoutout also to Ben, Seamus and the whole team!??
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October 2023 by Jen D
This is my 3rd vehicle working with Seamus. The Guy With The Bowtie!!! He is an amazing sales guy who has been very patient with my constant "what do you got for deals this month" emails. I will only work with Seamus at Irwin, his customer service is beyond exceptional! Thanks for making the car buying experience so easy!!!!
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September 2023 by Dawn Daigneau
I wasn’t expecting to buy a car on my first visit to Irwin’s, but Jeremy Cates was helpful and made the process easy. I NEVER felt any pressure!!!The used SUV I drove was everything I wanted including price, mileage and condition. It also included some specific road condition features that I desired, nice bonus!Jeremy also helped expedite the process of updating my car insurance to include my “new vehicle.” (Much appreciated!)I strongly recommend Jeremy for his knowledge and professionalism.
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September 2023 by Miguel Carlos Gonzalez
We recently purchased our first car from Irwin Toyota. Our experience working with Seamus on buying the car was very smooth. He was accommodating, professional, and efficient in working on all the necessary steps to purchase the vehicle. It was also easy to talk to Dennis from Finance on additional coverage options. Both Seamus or Dennis were respectful of our decisions in selecting options and in answering our many questions. The car was delivered to us on a Saturday by Theresa and Dennis, who were also very pleasant.My only complaint is not being informed about the $699.00 documentation fee upfront, but it was otherwise a great experience buying our first car from Irwin Toyota.
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September 2023 by Allison Sullivan
I cannot say enough about the staff and service at the Collision Center on Mechanic Street! I have had work done there a few times over the past several years and have always been very happy with the results. Today was my daughter's first experience with them, as she purchased a used vehicle of her own just last night that she had a little issue with. I was happy to see familiar faces when we walked in the door! Lori listened to our story and connected us with Matt who right away indicated he would have a technician evaluate the issue and provide some recommendations. He drove the car right in to be looked at by Nick and within 10 minutes we had a solution to our problem! It may have been a small problem overall, but not to us and they understood the importance to her as this is her first, very own car. They have always been understanding, thorough and fair. Thank you Lori, Matt and Nick!!!! You are the best!!!
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August 2023 by Dawn-Joyce Daigneau
I wasn’t expecting to buy a car on my first visit to Irwin’s, but Jeremy Cates was helpful and made the process easy. I NEVER felt any pressure!!!The used SUV I drove was everything I wanted including price, mileage and condition. It also included some specific road condition features that I desired, nice bonus!Jeremy also helped expedite the process of updating my car insurance to include my “new vehicle.” (Much appreciated!)I strongly recommend Jeremy for his knowledge and professionalism.
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August 2023 by Madison LeClair
Thank you to Irwin Toyota for making my car purchase as seamless as possible! Our salesman Seamus was incredibly knowledgeable, kind and efficient. He took his time to make sure we understood all of the paperwork, as well as the features of the car- but also made sure that we got our paperwork done before the end of the day. Could not have been an easier car-buying experience!Thank you Seamus and the rest of Irwin Toyota!
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August 2023 by Kevin McElwee
We just purchased a Sienna from Irwin Toyota - it's our second purchase from the same dealer within the past year; a testament to the quality of service we receive from them. Seamus (bow tie guy) was great to work with as always (we worked with him on both our purchases)! We communicated our needs and he landed us the vehicle we sought. We never felt pressure to buy more vehicle than we needed. Highly recommend working with Irwin!!!
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August 2023 by Janice P.
*Greetings from Upstate New York*This is a 'must read review'I've been a Secret Shopper for 30 years now. Recently I was looking into a new vehicle for myself. I found one on the website CarFax and filled out my inquiry regarding the Buick Encore GX vehicle since I could not find this vehicle locally. All I can say is be prepared for something special when you deal with Irwin Automotive Group 59 Bisson Rd., Laconia, NH. Everything from start to finish was top notch. Our salesman Adel offered to drive the Buick Encore GX Essence to my residence for a test drive in NY. We agreed to meet part way. Adel drove the furthest to make it easy on us. He made everything seamless from test driving to the paperwork drawn up by Jessica and delivered. I've never had a more enjoyable sales experience and it's through this lens that clearly, this is the place to shop for all your new and used vehicles.
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June 2023 by Jason VanDeven
Great service; quick and efficient. Geoff C. made the car buying process painless. He was polite and took care of everything quickly. Process was super fast and I was in and out in 1.5 hours! Thank for a great car buying experience!
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June 2023 by Megan S
If you are in need of a new vehicle, you MUST go see Seamus McNally "The Bowtie Guy" @ Irwin Automotive Group. He was so patient and understanding with all of my needs and wants. He was very honest and never tried to sell me a vehicle that he new I couldn't afford. I will definitely be going back when it's time for another one. He is definitely the BEST salesman I have ever dealt with.