-
February 2024 by rachel ireland
Wonderful service! Took the time to listen to my concerns and dismissed NOTHING. Plans for service and pricing were discussed before work began. Service was timely and friendly?
-
February 2024 by Daniel White
Great place to service your vehicle. The staff was personable and prices were reasonable. Great customer service from Sav at the front desk, he is knowledgeable and keeps you updated on the car's progress. They earned a new loyal customer today!
-
February 2024 by Amazing Rentals Management, LLC.
Let me just tell ya. This place is the place to go. My son was caught in a snow storm barely made it to VIP right before they closed and the staff was amazing took him right in gave him great tires and he made it safely home. Much Thank you to all that were there that day to help him. From now on its VIP for all my needs.
-
January 2024 by Prime Decanus
Came in for a tire alignment, turns out my power steering was leaking and almost empty. When they didn’t have the correct size pump, they offered to house it over night, and offered to pick me up from my house, free of charge. Some of the friendliness, chillest people I’ve met in this line of work. Deserves ever star given.
-
January 2024 by Bregieta Arvidson (Brea)
Good customer service! The first time I went they had some last minute staffing issues, but they were forward about the backlog they had and made sure I was OK with waiting.
-
January 2024 by madigan keating
Great service, very friendly staff. Scheduling was easy and convenient!
-
January 2024 by Arthur Furstenau
Service was good even though they had workers out that day.
-
January 2024 by Bashar Kussad
You guys are awesome I brought my car there. You guys did a really good job.
-
January 2024 by Anala Adkins
Always have a good experience definitely recommend VIP
-
January 2024 by Vin M
Came here because my usual mechanic wasn’t able to take my truck in for service. I was told over the phone if you book an appointment for a set time they take it in do the service and your on your way. I needed a simple alignment and nothing else and was told 45mins for them to do it. I waited over an hour passed my scheduled appointment time before my truck was even touched by someone. I understand that a bay may not have been available right at 12:00 but to not even just say we have some people ahead of you just wasn’t cool I could’ve planned around and had dropped the truck off had I not been given misinformation over the phone. At one point after about 45mins I asked a gentleman if my truck would be taken in within the next 10-20 mins he just stared at me and walked away into the shop area completely ignoring me. Other people in the lobby had also watched this happen and said how unprofessional they were. They also had a tech at one point that comes in yelling and cursing in front of customers. Overall poor service and unprofessional all around very disappointing experience for a first time customer and will certainly be my last. This is why you support smaller honest local shops UPDATE: Antonio did issue me a full refund over the phone
-
January 2024 by Zander
Savon was amazingly helpful. Between getting my car in on short notice before a holiday and getting everything taken care of, the guys at VIP in Keene did an amazing job!
-
January 2024 by Jeremy Lory
Brought my sons van to VIP for an oil change. They completed the task quickly and efficiently. All the interactions with the staff were pleasant.
-
January 2024 by Nalyd
Great service! Savon and Orin were very helpful with getting my car in and out quick!
-
January 2024 by Thomas Gauthier
Brought in for inspection. They didn’t turn lights on so it failed, didn’t honk the working horn so it failed, claimed there was no battery tie down but couldn’t take the battery out…. These guys are a joke
-
January 2024 by Benjamin Thurber
I was in a bind today (New Year's Eve), and Savon and Mark really saved the day. My car was basically undriveable because of issues with the front brakes, and my wife needed a car to get to work tonight and there were no rental options available.Despite me not having an appointment, Savon fit me in at the last minute under the thinking that I just needed front brake pads and rotors. It turned out that the calipers were completely shot (Mark showed me), which is a much more time consuming fix. They were sympathetic to my situation, and stayed open two hours past when they were supposed to close to get my brakes fixed and make sure we had a car available tonight. They also gave me a deal on the labor costs since it was an unexpected expense with the addition of the calipers.Great customer service on their part--they really went the extra mile for me on New Year's Eve when I'm sure they wanted to be with their families.
