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August 2024 by Angela Gaimari
Friendly and helpful
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February 2024 by E. T.
Gold Standard Customer Service from George who appears to know Subaru’s inside and out, as well as, the actual service team and the excellent repair work our Ascent received. The car drove perfectly, so smoothly, after we received it back! We received excellent, timely counsel for this service call from George which included rear brake replacement work, front brakes cleaned, a tire alignment, an oil change, our Ascent washed, AND most importantly to us, A LOANER CAR for the day! (We LOVE our Ascent but it is always fun to drive a brand new Subaru around for the day!)
We were away from the area for a couple of years, and we are glad to be back with Subaru of Keene for their excellent customer service protocols, and work done perfectly! This is a well managed team that really cares about their customers. A new, fun thing is a large, picturesque puzzle to work on in waiting room if you are waiting for a shorter service to be done! Thank you, Everyone!
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August 2023 by Judith Eriksson
No call back. I couldn’t get a simple answer to warranty availability on a car with 23500 miles. 3 other tri-state dealers were able to answer within minutes. If less than 1 star possible I would apply
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February 2023 by Gary Morse
All the information they gave me about my repairs to my2013 Subaru Legacy the photos of the parts weren't even Subaru Legacy parts. They go an a Honda. The part number they gave me wasn't even close. Makes me gald I brought my Subaru Legacy Premium Pkg else where. What's under your hood ????
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November 2022 by Mattchew
By far the best service of a vehicle I've ever had anywhere.Very professional, thorough, and honest. Never pushing unnecessary repairs like other dealers.Highly recommend.
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September 2022 by Prudence B.
My tire light came on today just outside of Brattleboro and instead of turning around, I knew I could trust the repair folks at Keene Subaru to handle my tire problem right away. After I drove into the service bay, Josh tested my tires right away. Three were just below normal, but while testing the fourth, he discovered a nail in the tire and immediately arranged for me to check in and sit in the waiting room while the mechanics plugged the hole. I was in and out in less than 30 minutes. I am so happy this was an "easy" problem and I am so grateful that I was well-treated by each and every staff member.
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September 2022 by WoodyVT
By far the best service of a vehicle I've ever had anywhere.
Very professional, thorough, and honest. Never pushing unnecessary repairs like other dealers.
Highly recommend.
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July 2022 by Clifford The Crosstrek
By far the best service of a vehicle I've ever had anywhere.Very professional, thorough, and honest. Never pushing unnecessary repairs like other dealers.Highly recommend.
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July 2022 by Dr. Carol T.
Made an appointment for an inspection but did not have my registration in paper form yet; I had registered by mail. Subaru told me there was nothing they could do for me and canceled my appointment. I then drove down the street and was helped by a drive-through service that listened to my situation and created a solution that allowed me to get inspected with a 30- day wait to get the registration in hand for finalizing the paperwork. Subaru did not try to listen to options, just flat out said no. I won't be going back there, sadly. I love my Subaru but not the service department in Keene.
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January 2022 by Eric Willeke
Penny kept me informed about progress of my service appointment.
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December 2021 by Noah W.
I brought my car in for new tires last week and the tech broke one of my tpms sensors. They didn't notice the leak in the tire so I had to come back to have it replaced. I was told it was just a failed part and it must have been a coincidence that it failed immediately after having my tires replaced. After an hour and a half, the service advisor tried to raise the price of the part by $30 when cashing me out. I would not come here again.
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November 2021 by John Dewing
my experience with Keene Subaru has been top shelf from the purchase of my new Subaru to the very friendly service of my first oil change. fast friendly service with no pushy over tones I've gotten from other dealerships. I highly recommend Subaru of Keene to everyone from the new customer to the seasoned customer.
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October 2021 by Hannah Marie
I walked into Subaru of Keene and was greeted by Zack. He pulled up a few cars, let us test drive them, listened to my wants/needs/concerns. We worked within my budget and found the perfect vehicle for my little family. Not only did he talk to me, but he talked to my children and listened to their wants and wishes as well. He did a magic trick for my 7 year old and gave him a few bouncy balls. They’re now BFFs. We will definitely see Zack in the spring for my daughter’s first car!!!
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August 2021 by Lynn kempf
I had a great experience at Subaru of Keene. Kathy in the service department was very helpful and provided great customer service. The mechanics did a great job on my car. Thanks!
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August 2021 by Lydia Hurley
Lovely people, always do good work and don't charge you anymore then they have to. Very trustworthy and polite.Service: General repairs & maintenance
