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November 2023 by Ryan S
Just be aware that an employee named Josh and one of his female managers don't understand their own policies, or they are straight lying to customers for some kind of perc from corprate.
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November 2023 by UV-GT3RS
From a price perspective, the deal we have is great. I called to ask them how to port forward (gaming thing) and they actually did this over the phone for me and even called me back when it was complete. Thus far, their service people have been good. Believe me, when comparing them to Cox or Comcast (which I've had for years), Spectrum has had much better service in comparison. Hopefully, my service and their customer service continues to be as good as it has been.
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October 2023 by SaRah Jane
Spectrum store was super fast. Mr. Kevin was fast & friendly!
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September 2023 by Michael Lucas
We signed up for Mobile phones and Internet service over a year ago, and there were serious challenges in the mobile phone industry. We worked with a number of Tech Support people at Spectrum. As they said they would, theymade it right and we do not regret choosing Spectrum.Service and coverage are great and keep getting better.
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July 2023 by Elizabeth Zampino
Very helpful and nice!
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April 2023 by Lynn kempf
I was a customer for many years. They'd literally raise the price like $20 each month. I contacted the FCC about them three times to get disputes resolved. A very shady company. I'm so happy with Fidium now. It's so much better. Spectrum needs to be sued and disbanded imho
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April 2023 by Linda Madden
Inquiring about a mobile phone model. Salesman was honest about problems they encountered with it.
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November 2022 by Nancy F.
This is a company who holds all of the cards in a deck that is stacked against the consumer. From the poor quality of goods offered, right down to the unfriendly customer service! Do not subscribe to Spectrum . . . it will only cause disappointment and continued misery.
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September 2022 by Dar Dar E.
This is a place that makes you feel like you are eating at home. Really nice staff and I enjoyed talking to one of the owners. If the weather is right there is an outside patio area that looks really inviting. The food is fabulous as well and I will definitely try the breakfast next time.
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August 2022 by timo barrett
When their internet connection was down.. whats that say about their product
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August 2022 by Robert Trudelle
I hope the city council does something with you guys on keene nh I pay good money picture freeze cant watch red sox game without cable going off 5 to 6 times you say it it weather power related but it is nice out tonight and no power failure I wish comcast was in or area I have no problem at my summer camp with them
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July 2022 by Christopher Lucas
Terrific customer service! I'm not a customer yet; however, I definitely plan on becoming one in the very near future.
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July 2022 by Ty Brown
Was told to see an associate and call for an appointment but found out local stores have no phone #. Guess i don't need the service
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July 2022 by Sean Curran
Can't even get someone on the phone...3 hrs and hund upon.
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July 2022 by Nick Mace
This isn't a reflection of the employees at Keene, rather the company policies and services as a whole. This location is set-up to sell their mobile phone service as a priority, rather than deal with customer issues for their other services. This would be fine if Spectrum service wasn't inherently rife with major issues. Internet and Cable services experience multiple signal loss issues daily (I'm a telecom tech, it is NOT my home's cabling, it's the signal off the pole), the cable guide is often incorrect (same channels on my other property's Comcast guide are accurate), etc.. So of course there is always a line of people here to address issues. This is also a college town, so there are a lot of start/stop service customers in line. I feel bad for the employees here. They are in a high-stress environment from the start of their shift till the end, everyday. Only because their company prioritizes selling more sub-par services to customers than providing the level of service they've already promised people. I recommend Getting Fidium Fiber and YouTube TV. Same cost, FAR better quality services, and no 45 minute visits just to swap a modem.
