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March 2024 by E. T.
Courteous, conscientious associates, excellent windshield replacement. Timely communication from service tech. Drop box for Day Before drop off, which I needed because I forgot I had another appt. to get to in opposite direction on my service appt. day. OPEN ON SATURDAYS! My only peeve is that you have to schedule service online only. No matter what I did, I could not get the automated call system to connect me from a rep at the Keene NH Safelite Store to simply check on availability of appt. In the end of my frustration, it all worked out ok because they had a next day, Saturday appt. available!
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March 2024 by Sandra Fontaine
Derek was absolutely awesome, I was so very pleased with the friendly atmosphere as soon as I walked in until I walked out. I absolutely recommend doing your business at this location...5 stars all the way!!!
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March 2024 by Tom Westheimer
A bit late opening BUT great service
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February 2024 by Linda Maynard
Very professional service and an extremely clean waiting area.
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December 2023 by Kristine Nolan
I thought I had a cracked windshield it turned out to be tree sap! I felt foolish but the wonderful tech assured me that I am not the first, nor will I be the last, to have this issue. He scraped off the sap and wouldn’t accept payment of any kind. He was gracious, helpful and reassuring. Safelite has earned my lifetime business as a result of today’s interaction. I will recommend Safelite highly to everyone. My deepest thanks and appreciation to the kind tech today. See my review on Yelp for additional details.
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December 2023 by Stacy Collingham
Couldn't be happier with the service which was done quickly and the staff member who helped us save an extra $400! Glad I didn't pay when I set up the appointment.
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October 2023 by Rick Sanders
They sent a tech to my house for glass replacement. He replaced it quick enough, I asked him to honk the horn when he was done so I could come out he chose to come to the front door instead freaking my dogs out. Then he said all was good and left. When I inspected the work I found he had caused about $300 worth of damage to the inside of my vehicle. I emailed twice for resolution.... nothing. I got an invite to do a survey so I did. Very negative and elected to have someone call me. Nothing... Zero follow up, zero apologies. I will happily tell everyone I know to steer clear of Safelite.
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October 2023 by Smokey Bandit
A special thank you to Derek for all you do to make this a very simple process.Great service, and very nice people. Would recommend them in a second! Thank you all.
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September 2023 by Husko Sel
Amazing service,great people..That long hear,bird,earnings guy..forget his name,then Tommy, and all of them..Highly recommend..!Thank you guys..!
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August 2023 by Mike Keane
Priced a bit high however is what it is and was where my insurance company recommended. Response was fine and car was repaired on time, place is a bit far from house and they even had no issues letting car stay on property for 2 days and that’s where the 2 star comes from without those aspects it would be zero. As for actual work the bead along top of windshield looks like a 9 year old did it and I am sure at some point will eventually leak water, the outside trim was not fastened correctly and kept separating, took me 2 days before I could get it correctly snapped back in place, lastly today the passenger side interior trim started falling off because they installed it over the rubber window trim so had to fix that. They offered a complimentary follow up for issues however have declined as I 1have zero trust in their ability and 2 am hopeful nothing leaks for another year when I can return car as it is just a lease. Honestly where I live I’ve lost about 10 windshields from rocks over the years and this is the only place that I’ve ever regretted using I would highly recommend going elsewhere.
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August 2023 by Dino Drakiotes
Had my windshield replaced aprox 2+years ago. Developed a very small leak that is covered under warranty. When the windshield was replaced the tech put my wipers on incorrectly and on the way home the cover for three windshield sensor fell of because it was not reinstalled correctly. Now with the leak, they tested and found where it was, removed the windshield, cleaned up the sealant and reinstalled it. On my drive home the sensor cover started to rattle and partially dislodged. Upon examination I found that 1 of the 3 mounting pinions had been broken and the cover not correctly installed again. I also do not know if the windshield sensor was recalibrated.
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August 2023 by Michelle babcock
I’ve had my windshield repaired at this establishment. I have returned once after months of my rearview mirror falling off they told me that it is been resolved and ever since I’ve been back my rearview mirror his father five times I will not take my new car back to them.
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August 2023 by John Hirsch
Drove an hour for and for an appointments only to show up and them not have the glass or be able to help in any what even though I had an appointment and reference number. An Unbelievable pathetic business. Go elsewhere.
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May 2023 by Nicholas Patrick
super quick windshield replacement, and they tried to fix issues with my dash exterior and and put new windshield tape on my ez-pass for Free!
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May 2023 by Keith “Seabee” F
Very professional, very helpful and got my vehicle in and out as quickly as they said they would. Thanks guys!!
