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July 2024 by Carla Mitchell
Just had a really zero-star awful experience with a pharmacy tech at the CVS on West St. in Keene. He was oppositional to leaving the counter to help me find what I needed, then proceeded to mansplain to me how bandaids worked (when what I asked for was a butterfly bandage or closure), told me a knuckle bandaid was the same thing and “should work,” but that there was nothing that existed to pull a wound together, and gave me medical advice that he should not be dispensing by telling me I needed stitches. A nurse practitioner told me I didn’t need stitches and that a butterfly bandage would do.
The female shift manager at the front counter was knowledgeable and helpful, led me exactly to what I needed, and validated the incompetency of her co-worker; kudos to her for standing up for what is right and not covering for someone else’s ineptitude—she should get a raise!
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May 2024 by BrendaHall Hall
I like coming here to shop n it's where I can get prescriptions for my meds
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May 2024 by Lydia Cooper
NO option when you call to get a live pharmacist and I have medication anxiety and need to speak to someone. TERRIBLE SERVICE
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April 2024 by Mary Peckham
Hands down, this pharmacy employes the most rude, careless and aggressive people ever. Every month is a situation. I've been told I've already picked up medicine that I haven't, had clipboards and medication tossed at me. Anytime I call these folks are eating/smacking they're lips while talking on the phone and speak in a tone as if the call is an inconvenience. I'm so sorry that the website/app is generally incorrect causing the need to call. My sincerest apologies. Whatever you do, don't buy a COVID test from behind the counter because it'll most likely be open and missing pieces. Y'all need to get it together or just quit like everyone else.
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March 2024 by William Ficociello
Great for prescriptions.
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February 2024 by Enthusiast Reviewer
I had a very distasteful experience at this CVS. I had gone in & waited in line for 10 minutes to pick up my prescription, and the first cashier was pleasant & told me nothing was ready for pickup, and pointed me to another counter to check on the status. I walked over to the other counter and had told the woman that I had received multiple automated texts regarding this prescription being available for pickup for another 3 days. She said that my prescription had expired on the 7th, but I had received this message just a couple days prior reminding me to pick it up by the 21st.. I showed her one of the many messages that i receive almost everyday from the official CVS automated service , which is annoying to begin with, but then she says to me, like I’m an idiot, that “Those don’t even look like they’re from CVS”. This confused me because they’re absolutely from CVS. I told her i received another message that my other medication had expired on the seventh (i didn’t need it so i didn’t pick it up.), and she rudely told me in a condescending attitude that “Nope it was *** that expired on the 7th. We don’t have it!!!”. At this point i don’t even care about the medication. I’m just baffled by the tone of the woman and how unprofessional and ignorant she is. She said (rudely!!), “So do you need this medication right now!?”.. I’m ready to leave and be done with this woman so i say “Well no it’s fine.”. And as i leave her supposed friend approached (not an employee) & says “You having fun yet?” while laughing. I for one did not think anything was funny. Watch your attitude with your customers who are just trying to pick up their medications. Regardless of whether it was about to expire, had expired, or whatever the case may be i deserve just as much respect and courtesy as the next. And for the love of god, if CVS is going to spam me with these messages everyday at least make your employees educated and trained on your own system. Super upsetting to be treated this way.
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February 2024 by Randy Wetherby
It's CVS. One stop shop
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January 2024 by Pat Bush Scadding
Cannot get scheduled drugs for their patients on time. They will not say if the drug will be available. They do not seem to care.
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December 2023 by Crystal Dupuis
Just when I thought all hope was lost for pharmacies since COVID, I stumbled across this pharmacy. I have nothing but wonderful things to say about the staff. The staff is always FAST, efficient, knowledgeable and actually cares about it’s patients. Let’s give recognition where it belongs! Thank you for being such an awesome team!
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December 2023 by Gail Sadowski
Regular drug store.
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October 2023 by Samuel J Elliott (Sam.U.R.L)
Check out is very slow because there's only one or two cashiers in the store at one time, I have no problems with the staff. It just takes five to 15 minutes to check out sometimes because of the line.
Also CVS stopped selling cigarettes and that used to be a big reason that I would stop by
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October 2023 by Janet Shirey
After going through their obnoxious, unhelpful robotic prompter at the pharmacy, I finally had the privilege of being talked down to by a snotty, snarky, sarcastic gem of a human being with zero telephone etiquette or manners whatsoever and what, I'm supposed to trust them to vaccinate my child? Um, yeah. Thank you, no. There are other options in the area, thankfully, & we have the means to get there. I really feel truly sorry for everyone who is forced to go here because they don't have the time or gas money to go elsewhere. The fact that an openly & blatantly rude human being with zero interpersonal skills is trusted to dispense prescription drugs is mind-blowingly sad & unfortunate & downright scary! Thanks, that's a hard pass from us.
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October 2023 by Samuel Elliott
Check out is very slow because there's only one or two cashiers in the store at one time, I have no problems with the staff. It just takes five to 15 minutes to check out sometimes because of the line.Also CVS stopped selling cigarettes and that used to be a big reason that I would stop by
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September 2023 by Bob Saget
Girl at pharmacy goes I'll be right with you and then leaves and I made a joke about it and the guy with the long hair acted all offended this is why I stay away from people because they always take everything the wrong way or act mean for no reason well why would you say I'll be right there if you aren't right there? Lol
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August 2023 by sema asker
The pharmacist was excellent .She went above and beyond.She described all my benefits from my RX card .She even search for my over counter medication.She told me all the side effects it cause .She thought me how to use my app also store scanner to save me more money.Appreciated so much
