-
January 2024 by Brad Brock
I recently purchased a Mazda CX-50 from Autex Mazda in Keene. My salesman, Hunter Bogar was very informative and easy to work with. After driving the car for a week I realized I had a Bluetooth connection issue that I couldn't figure out by myself. Hunter created a video for me explaining how to fix the issue which was caused by me not being very fluent in tech. I bought the car as an out of state company vehicle and between Hunter and Bridgette who obtained who my registration and worked with my insurance company, purchasing the vehicle was a pleasant experience. I recommend them for anyone thinking of buying a Mazda.Brad BrockPresident/Drilex Environmental
-
January 2024 by Jackie Lampiasi
I bought my second Mazda from Autex this fall. I bought my CX-30 in 2021 from Gretchen and had a great experience with her. She listened to everything I needed and gave me my options with no pressure. This year, I still loved my CX-30 but wanted more space. Bought a Honda Pilot, didn't like it. Everywhere I went I saw Mazdas and missed mine. Tried to buy a CX-90 from another dealership in my hometown but the salesperson ghosted me. Ended up going back to Gretchen (should have started there with her) and she and Cody put me in my CX-50 Turbo. LOVE IT! Mark set me up with great financing and extras I needed. I just got a nail in my new tire - my local dealership couldn't fit me in for a couple of weeks. Called Autex service, they fit me right in, gave me a loaner and fixed it in an hour. I'll be going to them for service instead of my local dealership - I wouldn't go anywhere else! :)
-
January 2024 by Chris Niewiadomski
Made appointments and plans and they did not hold up their side. Explained my entire situation and they agreed to a time and then backed out. Service department said I was confused. I explained why they were wrong and I was told how they can only fit one car in at a time. They just changed the subject and did not answer my question. If you go there, I'd make back up plans because you my be waiting or not seen.
-
November 2023 by CJ Gant
Bought a used 2019 CX-5 from these guys. I don't live in the area so I asked very specific questions regarding the condition of the vehicle, especially about the engine and transmission since it had higher than usual miles (100k+). I was told the vehicle still "drives like new." Immediately upon driving the vehicle after it was delivered, I noticed a jerk in the transmission on the 1 to 2 shift, and the 2 to 3 shift. I had the vehicle inspected and there is no fix; it will need a new transmission to alleviate this issue. Not only was the dealership not honest with me, they tried to cover the issue by performing a transmission computer flash prior to sending the car to me (noted on maintenance paperwork in the vehicle). I am extremely disappointed.About your reply - Yes, I sent my own inspector and he obviously missed the problem. That doesn't change the fact that the car had an obvious, substantial issue that you guys failed to disclose.
-
November 2023 by Thomas E Cassar
Good service and friendly staff. But a large surcharge for credit card use should be disclosed at time of scheduling as this costly and not standard. If I knew this ahead of time I would have brought my checkbook.
-
November 2023 by Amy Turner
“We’ll have it done in a week.” A week later, “We’ll have It done in two weeks.” 2 weeks later, three weeks later…More than a month later—and then THEY get snippy with ME and dare to lecture me on patience and courtesy??? Oh no.Meanwhile, the car STILL isn’t done.Yeah, save yourself the headache. Go somewhere—anywhere! Else.
-
July 2023 by Rhonda Rafus
Liam, in sales, was a big reason we bought here. Great sales associate. Everyone was so easy to work with!
-
May 2023 by Kassidi W
I drive from the Upper Valley to bring my Mazda to this dealership for servicing. They’re helpful, kind, and always accommodating. I will be buying my next Mazda from Autex instead of the local dealer I purchased my current Mazda from. Highly highly recommend.
-
March 2023 by Betty Anne Luczynski
EXCEPTIONAL dealership, service department and employees. Always a pleasure to see Gretchen (our original salesperson). She is extremely knowledgeable and goes way beyond the duties of her job to offer any help or answer questions. The service department and personnel also very helpful and attentive to our questions. We were very surprised to receive a video of our car explaining services performed. We have never experienced this level of car service anywhere. We live 1+ hour away and it is well worth the drive to receive this exceptional service.
-
March 2023 by Tyrus
Friendly people, I'd recommend them for most work..although I took my Miata in for a misfire, they told me my car was running rich and blamed it on my exhaust saying it didn't have a catalytic converter...but I have two, one upstream and one downstream. I also let them know the issue started before my exhaust swap but it's not a huge deal.
-
January 2023 by Warren Witherell
The Service Department was surprisingly good. Mazda cars need very little maintenance, so I have been able to get away with only using this dealership for a few warranty items for the past few years.I have been going to this dealer off and on for many years through multiple owners and before they stated selling Mazda.I used their service department for various cars that I owned and I had such a good experience with them that I eventually purchased a Mazda 6 from them (which is a pretty spectacular car for the money). I continued using the Service Department to work on my older cars but the service manager was replaced and the quality and attitude plummeted.This [previous] service manager had his own ideas of what a customer wanted and would ignore the customer's requests or needs, and their mechanics would misdiagnose problems.They are on a NEW Chapter now.Well they surprised me. New staff, new attitude, and I am a happy customer. They diagnosed what I requested, they FOUND the problem, they fixed it at a reasonable price. The desk interface person actually creates a video that takes you out to the car and shows you what they found, texts it to you so you can approve it, and THEN calls on the phone if you don't reply because you were busy and didn't see it. What a difference!I'm very pleased and will once again start using Autex Service again.Bonus feature:In the service area, watch for the video that was made years ago (during the previous manager's tenure) that promotes their "rust-proofing service". It shows the mechanic working under a pickup truck and happily spraying the SPARE TIRE with undercoating without even a thought of dropping the tire to spray the body where the rust actually happens. All you can think of when you watch it is that poor pickup owner might get a flat tire on a dark stormy night, and have to struggle to release his spare because of the serious rust on the mechanism above the tire and when he finally DOES get the tire down, he can mount it and find out what it is like to drive on a tire that is heavily coated with vegetable oil. Slip-sliiiddin'-awaaaay....
-
January 2023 by Scott Griswold
If you want to spend over $1,000 for a service garage to NOT fix the problem, head on over to Autex Mazda of Keene.My girlfriend drives a 2013 Mazda CX-9 that she purchased from Autex Mazda of Keene. The vehicle has just over 100k miles.The vehicle was having intermittent ignition issues at the beginning of November 2022.Brought it to Autex for repair because 1) she purchased the vehicle there, so we anticipated good treatment and 2) they are Mazda specialists.Autex replaced the starter, and said that the positive lead from the battery was corroded. Charged us $543.70 on November 4th for diagnostics and repairs. Fine. Great. Didn't seem like a starter issue, but they are the experts. We drove off hoping all was well.On Monday, 12/5/2022, THE EXACT SAME ISSUE HAPPENED AGAIN. Made an appointment at Autex for 12/12/2022, and dropped the car off on 12/7/2022 after getting it to start.Diagnostic evaluation took 4 full days (with the only updates on the car coming from me hounding them), and they recommended replacing the driver's side Blind Spot Monitoring unit (at a cost of $1,150).I asked if they can disengage that one unit. They said that they cannot (due to safety/potential legal reasons), but that I could unplug it on my own. Great, no problem.We went to pick up the vehicle, and they charged $535.50 for:- Checking codes,- Opening a hotline case with Mazda,- Figuring out that unplugging the faulty BMH unit would resolve the issueSo we have now paid Autex:$543.70 (for diagnostics & a new starter that didn't fix the problem)+ $535.50 (Diagnostics, round 2, but no fix)That's a total of $1,079.20 spent at Autex Mazda of Keene for this issue, and I am the one who unplugged the faulty unit to resolve the problem.I called to request an adjustment on the most recent charge, and was told that a manager would call me back. Nobody called back, even after I left a voicemail yesterday kindly requesting a conversation about the charges.My girlfriend is going to need a new vehicle soon, and we will never spend another dime at Autex Mazda of Keene.UPDATE 01/03/2023My girlfriend received a call from Autex looking for me after I posted this review. She provided the caller with my phone number (which is something they have used & confirmed several times before this point). I never received a call or message.I called the number listed in Paul's response below on 12/30/22, and the extension provided eventually landed me in the voicemail of someone named Chris. I left a message stating who I am, and left my number........ again........ And still no interaction.UPDATE 01/04/2023THE EXACT SAME PROBLEM IS BACK WITH THE CAR. All dash lights are on when running, and now the car won't start. So we spent $1,079 for absolutely nothing.
-
December 2022 by Rileigh Carlisle
Very friendly staff!…until you sign paperwork, then the rudest, most unprofessional people to work with. Will take advantage of first time car buyers by sugar coating the good and leaving out the bad, and of course flat out lying to you. But what else can you expect from a car dealership? Hopefully you have experience buying cars so you can tell them how to do their job correctly
-
November 2022 by Meghan Jackman
Everybody was super nice and Cody did an amazing job helping me find my car.
-
November 2022 by Christopher Lucas
Autex completed a NHOU service for both of my vehicles. They were fast, thorough, and professional. Highly recommended.