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November 2023 by Nashaat Baraka
I showed up to my first appointment and after I got there they told me there's no one to change my tires and after a long talk withthem they changed my appointment to another day and then they proceeded to call me today earlier ( the day if the appointment) to tell me that they canceled my appointment cause they couldn't find it on their system so I talked to them and gave them my confirmation email and they said ok then after I showed up they wanted to tell me that I didn't pay for my appointment which I did a month prior and that their system doesn't show if I did or not and then after I gave them evidence that I did pay they took the car and In less than a minute they guy came back and wanted to tell me that he can't do the car which was very crazy to me after all this time , very bad experience I don't recommend going there
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December 2022 by Kerry Jay
Do not order tires from Sam's club unless you want to pay someone else to put them on. They have at least a 2 month delay on installations, which they don't disclose online. When you finally get an appointment, they can decide not to put them on your vehicle if they think there is anything wrong with your vehicle. My husband is driving home in a snow storm with bald tires because the Hudson club didn't have an installation date until next month (tires bought a month ago), and Concord says that he has a noise coming from his front end. So, he has to drive home in a snow storm with tires that have no tread because we had to wait so long to have them put on. We are now going to have to pay for another company to install them. I think he should just return them. Installation without purchase is going to cost too much. I will probably not renew my club membership after this. Stay away!!!!
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November 2022 by Danielle M.
I create this Yelp, just so I can review this. Their selection of fruits and junk food is great. Bakery no complaints. But customer service on the other hand, well no one can helped us. There were 3 employees, they all acted like they couldn't help me or made me repeat myself to laugh at my English. They were laughing and snickering when I asked about a clothing item and if they had more in a box somewhere. The sign says it was up to size 16 for youth shacket. But I could only find ones up to size 12. I also bought Lindt chocolate from them and the quality of that chocolate I would say "old" it wasn't the same quality I would get usually from Lindt. The chocolate was blooming. Anyways, it's just like Walmart the same customer service is the exact same. But I like their selections of items in store though. Lol it is what it is. Costco customer service is probably the best out of these wholesalers. In my opinion. But I don't like Costco food selection. It is what it is.
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August 2022 by Corey C.
Manager could have given me a refund had to call corporate they did so sick of giving bad reviews on yelp
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August 2022 by Mony T.
The old man (greeter) has some issue with carding me every time I come here and shop. I'm not sure if he's racial profiling me but it seems to be an issue with the 7-8th times shopping here. He doesn't card anyone else who's in front of me and behind me. But he likes to stop me and pull me aside asking for my membership card a lot. I don't look like a criminal, felon etc. I have hold my composer with this man over and over but it was getting annoying. I've notice the other customers who are white, black and Hispanics weren't showing the greeter their cards but for me? It's always mines and other Asian customers. I've asked the man why am I always getting carded? He stayed quiet. I kept saying, I knew it. It's cause I'm Asian. It's always because I'm Asian. The next time I'll come back, he will card me out of everyone AGAIN. So don't say I'm complaining because racial profiling is serious and that's what this man is doing to me.
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June 2022 by V M.
I recently noticed a charge on my Sam's Club credit card that was not one that I made. I went into the club with my statement and spoke with Jeanette in the customer service department. She explained that it was not a charge made in the club and there was a phone number along with the charge that I could call. She saw that I was upset and since there were no other customers in line she actually called the number so that we could identify the charge. After speaking with that company's rep it was obviously a fraudulent charge. Jeanette recommended that I contact the credit card company to report the fraudulent charges which I did. This company has been charging my card each month x6 and I just noticed it. Jeanette went over and above typical customer service. Thank you!
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June 2022 by Ravi K.
This has been my go to wholesale club. They have gas station unlike nearby costco. In the recent past, the prices have been high and comparable to any wholesale or retail store. This makes me wonder if o want to buy in bulk. Best part is the scan and go. You can simply scan the items using the phone app and pay and walk out. No hassle to wait in lines.
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March 2022 by Rick B.
I'm a paying member mainly because of the lower priced gas. 5 days ago it was worth it, today the price is now 45 cents higher and there are local gas stations now lower than here. Complete waste of my money joining for lower gas prices.
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March 2022 by Neangsrey Poavpisey Hun
My experience going to Sam Club with my kids wasn’t a good welcome. My 1 year old have no mask and 1 worker just talk to my daughter too close without a mask . At least people need to distance 6 feet away because even you fully vaccinated you still can get sick and separated to others people especially kids .
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January 2022 by Joe C.
Go to Costco. Theses people are not smart enough to figure out how to do a return. We spent 2 hours returning 2 items and they still could not get the computers to work. They kept saying they are understaffed. If that's the case then shut down! Costco is a much better option and has a higher quality group of products.
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December 2021 by Mike D.
Awful customer service. Bitchy old ladies in customer service need to be put at the sample carts. 3 words: Clueless Useless Hostile Put in someone who's happy to help the paying customers with their issues/questions.
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December 2021 by Jordan
David the manager, was so incredibly helpful! I had some recent tire issues and was literally stranded on the side of the road for 7 hours. He was so professional and quick to offer me a solution for my problem with my tire. The staff there when I arrived in the store were also so nice & informative! Daryl explained how David works really hard to find solutions and making things right. The solution was promptly offered and I was in and out of the store! I will be coming back to have my 2 front tires done in the coming weeks!
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December 2021 by Michael V
Very fast battery replacement...excellent!
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December 2021 by Sung L.
I recently had tire replaced and I was not impressed to say the least. After replacement of tire, there were glues all over the tire and quite messy and tire also generated lots of noise. They could not figure out why. It turns out it is due to tire type according to my mechanic. This place is idiots who have no idea how basic science work.
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December 2021 by Jacqueline Perry
Just left Sams Club in Hudson…NH… Lots of traffic so drove around the back to avoid it… Two employees were out back dumping boxes and boxes Like over 15 of food into the dumpster! What is wrong with them? At Xmas when so many need food… Not gonna buy it was bad..there was ALOT of it. SHAME ON MANAGEMENT FOR LETTING THIS HAPPEN !
