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April 2023 by Brandon Jones
They don’t ever answer the phone or give you a call back. I have been calling for a month now and I need wheelchair parts ASAP. I depend on my wheelchair every single day to make a living and it’s falling apart and I cannot get any parts because no one here will answer the phone or give me a call back. All I can say is I am highly disappointed and now I have to search for a new company that can help me get a new wheelchair, which is going to take months while the one I have, and Got from national, seating and mobility is falling apart and has been since I bought it from them they said that they have a lifetime warranty on the frame if it is bent and it is so bent, the tire does not touch the ground. They said it is not, and will not do anything about it and do not suggest buying your medical equipment from them it will be there constantly break or you will never hear from them to get parts
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November 2022 by Carolyn Daigle
I can't tell you how bad the service is with NSM in New Hampshire! Unreasonably long wait periods for parts (4-6 months, seriously), bad attitudes and just blatantly ignoring calls. I have been EXTREMELY patient and kind, until today. I am so fed up!
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November 2021 by Katrina Bennett
*** UPDATE ***National Seating to this day, has never returned my calls or request from my therapist or doctors. COMPLETELY AND UTTERLY IGNORED.My parts on my chair broke and I was Immobile for three days until I was able to get in with a new DME company. Do you know what it’s like to piss in your bed because your casters are broken and you can’t move your wheelchair because you’ve been trying to get a hold of your wheelchair company for three months and they don’t return your phone calls?!EVERYONE AT THIS OFFICE SHOULD BE ASHAMED!———————————original post——————————I have had national seating and mobility as my DME provider for almost 3 years. The first handful of experiences that I had with them prior to the pandemic were excellent customer service. Prompt callbacks, and communication with my therapist and doctors and insurance- everything was great. However, post pandemic I’m not sure what has happened to this company. I need a Equipment for my wheelchair. The bearings in my casters are going, I need tires and I need a new cushion. I have been trying to contact this company for weeks. My therapist couldn’t even get a call back. They say that they will return your call within 24 hours but I left a voicemail three weeks ago (no return call) I left a voicemail after that the week following and I just left a voicemail today and I’m really hoping that they call me back so I’m not forced to find a new DME.
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July 2021 by Lyn S.
I have been in a wheelchair for 37 years, and NSM in Hudson, NH is the best DME company I have ever worked with. Everyone here is top notch. They are caring, diligent to see your needs met, and everyone is excellent at what they do. I highly recommend them!
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November 2019 by Michael Reilly
Wonderful, best service in NH,
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November 2018 by Ramon Pacheco
Staff are excellent and working with you to get your chairs fixed.
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November 2017 by Terry Scott
I am happy with the service here for my power chair.
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November 2017 by Jeffrey Cahill
good ty
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November 2017 by Rick Williams
Underwhelming support in an inconvenient location.
