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December 2023 by Lauren Kierstead
I had an oil change in May 2023. When I had gone in for that oil change, the service department realize that when I bought the car, they didn’t do the inspection that was supposed to come with the car. When they did the inspection, they told me everything was fine except I need a new rear brakes. But then when I went in for my last oil change 4000 miles later they stated I need a new front brakes and there was a front control arm bushing that was cracked and needed to be replaced. All together it would’ve been over $1500 for a car that I just bought less than a year ago. I felt as though they were trying to take advantage of me and thought that I was incompetent and didn’t know what my car needs.
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December 2023 by Tom Murphy
I always receive great service at Granite Subaru staff is friendly and very professional. The facility is very clean and waiting area comfortable. I’ve had my car serviced here many times without any complaints
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December 2023 by stephen cunha
Angel was professional, efficient and helpful.The quote was right in and they even gave me a 10% discount.It was done on time and all the details were communicated.I travel 1 hour to continue to have my service done at Granite Subaru.Services: Air & cabin filter replacement
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December 2023 by Paula Boucher
The service staff was just wonderful in assisting me promptly. The waiting room has more amenities than you’ll ever need during your wait including a massage chair. Couldn’t have been a more pleasant experience. Definitely deserves a five star rating?
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December 2023 by Erin Steffens
I made an appointment for scheduled maintenance and to have a tow hitch installed because I got a coupon in the mail. It was a little disappointing that even though the service rep was aware of the coupon, he would not honor the coupon that managed to get lost from my glovebox. I was also mildly disappointed that the service rep told me he would take care of getting gas for my car, which was offered by sales. They are in the same building. When I went to pick up my car, it was almost empty. I went over to sales where the great sales team took care of getting me the gas. I am sorry to the awesome sales rep who volunteered to take my car to the gas station and then did drive it over and filled it up! I did not get your name. You are the reason I added a star to an otherwise average service experience. I will say my car was clean and the work appears to be done well.
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December 2023 by Sara Graziani
I came to Granite Subaru for a repair, fearing the worst and get nothing but the best. Granite Subaru took my car in and did a complimentary full inspection prior to conducting any work. The inspection report was sent to me via text, where I could review the report and call with any questions. The staff was super patient and explained what repairs were necessary today and which ones I could monitor and come back to later. They were super flexible with the car pickup time and gave me a loaner. I cannot emphasize enough how great their customer service was - car trouble is never great or cheap, but this experience was the one of the best I’ve had.
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December 2023 by Michael Kornblum
My car was due for some scheduled maintenance. Just moved into New Hampshire and picked Granite Subaru out after online research. They lived up to their promise. Super friendly service rep, and very comfortable large waiting room with giant tv, soft seats, fancy coffee machine, big windows for sunlight. The car got its service in the time frame promised and the tech spotted an alignment issue with the rear wheels and a screw in one of the tires. Both were fixed quickly- the alignment under warranty and the tire fix for free. The service rep offered a complimentary wash and floor mat vacuuming too- a nice touch. All in all a very positive experience. I will return and can comfortably recommend you give Granite a try if you have a Subaru and live in the Hudson NH area.
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November 2023 by Jake Park
I blew a tire the night before I was scheduled to move across the country. I came in to Granite Subaru with no appointment and low hopes, and I left with a new set of tires in just under 2 hours. Jamie was so helpful, and was able to get me back on the road!
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November 2023 by Scott Feingold
Simply the best dealership I have ever dealt with for servicing my car. They have fantastic communication and do great work. The valet service (picking my car up from my driveway and dropping it off when done) is worth more than I can put into words. Having young kids and working full time makes it extremely difficult to figure out when I can drop my car off and pick it up without this service. 5/5Services: Air & cabin filter replacement
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November 2023 by Cynthia Murphy
This place is the best car dealership I’ve ever been too in all my years of buying cars, leasing cars and purchasing used cars. If only I knew that back then I would never ever have gone to ANYONE ELSE. Their the most friendly, true to their word and accommodating business I’ve ever been to. Would never ever go anywhere else. Granite subaru is the best by far!!! That’s including service , sales, finance dept. etc . Couldn’t be happier I finally found this great placeService: Electrical repair
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October 2023 by Frank Bachmann
Another easy experience at Granite Subaru.The few surprises that came up were easily reviewable and approved via their portal.I had my dog with me today and Jamie made sure to give him some love as well as turn on the AC in the waiting area on this particularly warm day.Services: Tire rotations
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October 2023 by Anna Rausa
I am happy with my service from Granite Subaru, 5 stars for that dudes. They have good coffee and a spacious waiting room. A lot of male staff who were polite and beyond courteous but also seemed clearly stressed. Seems like management should be more generous to employees in general.Service: General repairs & maintenance
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October 2023 by Angela Twohig
This is my third year going to this location and honestly they provide great services than other Subaru places I have been. The staff is usually upbeat and have great customer service. I can’t thank the mechanics enough, They’re all awesome. I would definitely recommend this place for anyone looking to get some work done on their car. Thank you!Services: Tires
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October 2023 by Brittani Andler
Amazing staff! Everyone in the service department was kind, understanding, flexible and accommodating! They went above and beyond to ensure I had what I needed throughout the process and worked with me to get support through Subaru of America.Thanks Granite Subaru!Service: Auto engine diagnostic
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October 2023 by Brianna Collette
I went in to get an oil change and tire rotation and was helped by Jamie who kept me updated throughout the process and was super friendly when I had questions. They also detailed my car which was a very pleasant surprise. Definitely recommend this location. Subaru always has the best service!Services: Tires
