Granite Subaru Service is a trusted dealership known for its friendly and helpful staff. Customers appreciate their willingness to go above and beyond, often providing excellent service, detailed explanations, and quick responses to unplanned issues. The team is praised for their professionalism and clear communication, especially when explaining the work needed on vehicles. Many customers have purchased their cars from Granite and return regularly for routine maintenance, such as oil changes and tire rotations. The dealership offers a comfortable waiting area with amenities like a quiet space and a kids' room, making visits more pleasant. Some reviews mention that service prices can be higher than independent shops, and there is a tendency to upsell during interactions. However, customers generally feel satisfied with the quality of service and the care shown to their vehicles. The staff, including sales and service team members, are often described as fantastic, friendly, and attentive, making the overall experience positive. Customers also appreciate that the dealership handles warranty work efficiently, sometimes including free car washes. Overall, Granite Subaru Service is a reliable place for both buying and maintaining Subaru vehicles, with a reputation for good service and a welcoming environment.
