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April 2024 by KBMH
Although part of a national franchise that has a highly automated online platform (which despite its perky video and other attempts is kind of impersonal ) the people who work in this location manage to provide personal service in a warm and professional way. It’s pretty amazing that they can replace a whole windshield in a couple of hours and do it with such skill. This is the place to go for this important kind of repair. I will never use a dealership for this again.
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March 2024 by ShmeGore603
Big thanks to Anthony and Rob for fixing my windshield that the drum hill chelmsford locations butchered and left me with three water leaks. They answered my call immediately and helped me get to the bottom of my issue which was water leaking into my car and soaking my a pillar and headliner. Can't thanks these two enough for thier promt and professional work! Thank you!
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March 2024 by Hannah Indrisano
Unexpectedly had to get my windshield replaced and chose Safelite to do the job. I will definitely be back if I ever need them! All of the gentlemen there were so friendly, and they were able to get me in and out in only about 45 minutes, and they were able to give me a (pretty significant) discounted rate too when there were price discrepancies from the website, where I booked the service initially.
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March 2024 by Keith
I made a review view Safelite criticizing their communication and the techs bad attitude and I got this in response:"Thank you for taking the time to share your review, Keith. We're sorry to hear that the weather would not allow us to complete your service at your apartment. We appreciate you making the trip to the store."I wasn't upset about the weather. I was upset I was asked to drive without being able to see out of my drivers side window to Londonderry from Manchester because the tech didn't want to work in the rain for a few minutes.Edit: As I said the weather was not the reason for the bad review. Its unfortunate you don't want to take accountability for your companies actions and double down with another mocking response. I 100% will not be using Safelite again after these responses.
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March 2024 by Glen Trammell
outstanding job@!!
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March 2024 by Chris James Lee
Mark .M. Was very helpful and made me feel comfortable with honest options. Great hospitality. I can tell who ever he works for he does his very best. There needs to be more people like him. Great example.
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March 2024 by Carol Durant
My experience with Safelite was great! John was my technician and he was so friendly and patient, answering all my questions. Thank you John!
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March 2024 by Cody Moores
I went to Safelite for a small windshield crack and when my car was returned to me I was told one of the techs broke my safety camera and I'd have to come back. Bummer. I brought my car back and sat inside for 2 hours for them to tell me they could not fix it and I'd have to go to my dealer. Eventually two weeks later I got my car back with everything fixed. Safelite did pay for the damages and Dan the manager was very nice and understanding about it. That still doesn't change the fact that this should not have ever happened. I went in for a windshield replacement and left with 2.5 weeks of head ache
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February 2024 by KENNETH MIANO
awesome
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February 2024 by Eric Record
Good place. Quick service. Their techs are very knowledgeable.
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February 2024 by Aleksandr Touzov
Awesome, quick and professional service done.
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February 2024 by David Sears
Super experience!!Wasn't ready for how good they were,how well run this business is and how satisfied I was upon completion of the job
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January 2024 by Rick Wheeler
We had a back window replaced by Sanford who was excellent. Professional, personable and really knew his craft. I would definitely use Safelite again
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December 2023 by Forrest Williamson
Excellent job, fantastic service. Sat in my front seat and had to take a moment to just bask in how clean and clear the new glass looked. Will definitely recommend to anyone that needs glass work.
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December 2023 by keith shore
Needed a new windshield, insurance sent me here, and it was a good thing. Appointment right on time, speedy install, and excellent staff. If you need glass Safelite repair, Safelite replace. And apparently, their commercials are good, too.
