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February 2024 by Suzanne C.
After the bad experience of them keeping my car for a week for a light bulb and doing recall work on my door latches the inside of my car floors became wet and filling with water. we took it back and the were going to charge more than car was worth to fix and wanted second look they then told called me after asking them several times to just call my husband My husband then was told he could not pick car up because there was another recall. when my husband was finally allowed to pick car up it did not start. I had a well working functional car until I took it to them and they destroyed it.
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July 2023 by Jessica Adelle
Had a $499 Sound Bar installed which took them 2.5 hours. Wires are visible and messy and the job as a whole looks unprofessional. I was told by the service department that they had no where to put them…
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October 2022 by Eric C.
Hillsboro for today great job with fixing my truck after the driveshaft was broken. It took almost 9 weeks to get the part we needed because of the supply chain in the world is broken. I would highly recommend dealing with Travis when you go for service he did an outstanding job working with me to get my truck back on the road. If I had to rate the supply chain problems with Ford I would rate them as a one. I fully believe that Hillsboro Ford has an outstanding employee in Travis. He treat you with respect dignity and is empathetic to your Plight.
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May 2022 by Allen S.
It has been a pleasure having my vehicles service there. From normal maintenance to the outrageous. Can't thank you enough for taking such good care of us. Truly felt like family at this dealer. Prices were more than fair in this crazy time, look forward to doing more business in service and purchasing of more toys. Thank you so much for taking care of our family. Allen and family
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November 2019 by Robby M.
A year and a half ago I purchased a used 2007 Ford F-150. At first the Truck was fine, but quickly began to have problem after problem until I did not pass inspection for various reasons. I bought the truck for $13,000, and was frustrated the truck didn't pass inspection less than 2 years after buying. I then contacted Hillsboro Ford, and told them my situation and how frustrated I was and how much I still owed on a vehicle that I was under the impression would last me more than a year and half. I did not think that they would help as the purchase was "As Is" but to my surprise they were more than willing to work with me and fix the problem. They bought my truck back for a more than fair price and got me in to a 2017 Tacoma. I now owe nothing on the Ford, which was my main concern. I did not want to be finically burdened by the money I owed on the F-150. I feel lucky that they were willing to help me out of the situation that I was in, and my feelings toward the dealership have turned from sour to sweet. My family thanks Hillsboro Ford for helping us.
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June 2019 by John A.
I have forced myself to buy America. Fords have let me down. These guys sold me a barely used 2016 and less than a year and half there is rot/rust damage. Personnel have always been pleasant, but just stay away from the issues. Second Ford vehicle in a row with instant problems despite being pretty newish
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August 2018 by Ed S.
I'm currently looking for a new (to me) used car & this was my first lot stop. I had checked out there web site & had a list of vehicles I wanted to check out. Out of the 3 I'd narrowed it down to by the time I got there, one had been sold, but bought back because engine "blew out" (sales mans words), neither of the other two had passed inspection & needed a # of repairs done just pass inspection (sales man did supply a list of what ea. vehicle needed done & would cost several hundred $ or more to fix). Between this & the fact they don't allow test drives & I'd have to have a tow truck to remove from lot (per N.H. law apparently) sounded fishy & underhanded to me. The only reason I gave a second star was the sales man was friendly & forthcoming in answering questions. Better luck next time I guess.
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August 2018 by Aristokratik A.
Wanted to buy several vehicles for my company there. Drove 86 miles as the deal was very good. Vehicles were sitting on the grass lot for a long time, one had wasp nest in it, another dead battery, another power step not working, found one which started - no gas, huh. Took for a road test, computer shows 10 miles to empty. Engine abnormally vibrating - mentioned it to sales person Mark, whose reply: "...they all work like that". Yeah, right including those which are already in my fleet (which do not do that). Tried to force me into putting deposit on the vehicle. I've complained to sales manager Jason (all one band of brothers who cover each other). I am omitting the my multiple un-returned calls, When I've decided to put a deposit on a vehicle I was blown off by David who stated all the vehicles were sold (yeah right.... none was sold for 5 months and then like a miracle all are sold overnight). This is a dishonest, misleading dealer, who plays games and waste customer time. In my subjective opinion I believe they do racial or ethnic profiling and pick and choose to whom they would sell the vehicle. I hope never to experience such a mistreatment again.
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July 2018 by Martin B.
This is the 3rd time we bought a car/truck from Hillsboro Ford. Each time the staff has done a great job presenting the features and controls of the cars and trucks. The staff also worked quickly with the paperwork making a potentially stressful situation painless. The staff are pleasant and professional. I would recommend them to anyone looking to buy a car or truck.
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June 2018 by Jillian M.
I had such a great experience buying a car for my mom! She knew exactly what she wanted and it was an easy purchase. I called ahead to make sure the 2018 Ford Edge was available and spoke with Mark. He was super friendly and it was up front when we arrived. When we did the test drive he was knowledgeable about the technology but I worked for a Ford dealership and am a car nerd so I made it easy for him lol. When t came to numbers Mark and Tim were quick and very easy to match a price I was given at another dealership for the same vehicle. Since I had worked at a dealership previously I knew the potential battle ahead of us, but no! They came in with numbers that just didn't work then they were quick to work with us and give us a great deal and agree to terms of a lease. I normally wouldn't have felt comfortable with my mom buying a car herself but I knew she was in good hands when she went in the following day for delivery. The car was detailed and inspected and ready to go. My dad was so impressed he will be buying a vehicle there next too. It may be a little outside of the Concord area but 100% worth the drive.
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August 2017 by Jessica V.
Had an excellent experience here. I was in the market to purchase a used vehicle for a few weeks. I had been to other dealers that were just trying to "wheel and deal" as most car dealerships are. I went in, told this team exactly what I needed, and purchased my vehicle there two days later. Everyone I interacted with was funny, friendly, and knowledgeable. They were also transparent with me through every step of the process. Nothing was ever hidden and there were no "secret closed door meetings" like at other dealerships. I love that this dealership is local, family owned, and worked with me to get everything I needed so that we could make this work for everyone. Very pleased with he service from start to finish. I would recommend them to anyone looking for a vehicle.
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August 2017 by Catherine M.
My husband twice brought his new truck to service department because it did not start. Nothing found wrong!!! Hours wasted ...Something wrong with service department?
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October 2015 by Adam B.
Speedy service department, and friendly receptionist. Sweet old models on display along with the new models. The decor is lackluster, outdated, and crying for a cleaning. But the service is good.
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February 2014 by Ron M.
Bought a Jeep Wrangler from their lot.It was an auction vehicle. Had an extremely hard to push in clutch.I mentioned it at time of sale, they said they would check it out.They came back and said there was nothing wrong with clutch.Tailgate was slightly off in color.Found out later it was involved in accident.Vehicle was not prepped properly.This was a $18000.00 vehicle.They treated it like a wholesale deal.Weeks later clutch went out, pressure plate springs were the problem all along. Clutch was down to rivets.Safety recall issues found and never addressed by the Dealer. Complaint made to DMV with photos,but they are very Pro dealer and border on incompetent . Do not trust this dealership.Once you drive off the lot,you will not get the friendly smiles you got at first.You are on your own. I tried to get them to pay 590.00 for parts to fix the clutch and they refused.
