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December 2023 by Liudmyla Sherepera
I am customer of that branch over 10 years, and throughout all these years I loved this little branch. The attitude of all the employees was always very friendly and helpful. And I was very surprised when yesterday I visited this branch asking for help, and received such terrible service. They seemed to help me, but the manager Martha, behaved in such a way that I was uncomfortable asking her. It felt like all my questions irritated her. To my attempts to get additional information, she answered “I don’t know,” “I have an appointment,” “I need to leave.” She literally escorted me out of her office and left me to deal with my problem myself. So disappointed
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November 2023 by John P.
I am surprised there are not many reviews of this place. After searching for a bank or credit union I found them a few years ago. I joined and have been thrilled with the service I get there. Very easy to deal with and most tellers are very nice. The managers are very accommodating and I have had a few loans with no issues. If you ate tired of banks screwing you around I would recommend you check this branch out!
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July 2023 by Elizabeth Nicol
Initially thrilled with their service, it seems to have gone downhill. Multiple times I've gone in to try to set up my teenager with a bank account to be told they don't have the staffing to facilitate that. When I asked when they would have the staffing so I could come back- I was told they recommended that I drive to another branch with a shrug. If staffing at this branch is that big of an issue- maybe start allowing patrons to make appointments or something.Update- received a lovely call from the manager and was told this was not how they operated and she would insure that the staff was provided with some additional information on the options available for making appointments so that frustrations like this are prevented. I probably caught the staff member that spoke to me on a bad day (twice)- so I'm upgrading the two star to a five star since at the end of the day good service and follow through is what counts and the manager definitely provided that.
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March 2023 by Anne McSweeney
I have been a customer of Service Credit Union for over 30 years. I don’t go in regularly, so I always need help. Every single time they have been kind and helpful. I now have my mortgage and checking account with them. We just got some papers notarized today with no problem. I highly recommend Service Credit Union for great service!!
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March 2023 by Ronald Williams
just paid off my car loan and it has been a pleasure dealing with the hampton service credit union.. i look forward to future dealings
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February 2023 by Karen 654
We go here to pay our car loan and to get things notarized, awesome service!
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April 2022 by Frank Lehmann
I love this credit union, but trying to reach someone on the phone is nearly impossible. I don't have time to wait 45 minutes to speak to a human. They have to change/upgrade this system. Hire a few more people. It won't break the bank.
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October 2019 by Brandon Pierson
Staff was completely unhelpful. Complete lack of basic customer service skills. Only interested in passing the buck and taking no responsibility. Left me to try and figure out a solution with no help.
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July 2017 by Ann Fisher
This is a great branch. They have always been pleasant and helpful. I really found out how much they are willing to go the extra mile, While I was trying to get my mortgage approved through a different bank. Anytime I needed something the staff took their time and helped me figure out what I needed and how to get it done. Next time I need financing I will go through them!!!
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March 2017 by Maxx Hewitt
Login is hard to find. Login consistently rejects my login devises and I have to go through getting an email with code to prove who I am. Again and again.
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September 2016 by Christopher Ball
Always impressive service and extremely helpful and courteous teller's.
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October 2014 by Sidehop
I love this bank along with a very friendly staff. They seem very genuine and their products/services are much better than what TD and regular commercial banks like Bank of America offers. The rates are much better and have done number of wires which is very reasonable. The fact that I can contact them any time of the day is a nice option. Highly recommended bank.
