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December 2023 by Qifeng Zhang
Great service and support! The quote was provided timely. The technical support person was very patient and professional as well, answered all questions in detail and provided the technical parameters that we inquired. Also, updated the purchase status including the shipping very timely. Great buy experience so far. Look forward to receiving the items.
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October 2023 by Derek Maloney
Great customer service - was a tremendous help throughout the buying process.
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June 2023 by Rohit Khanna
I reached out marshall scientific with some technical assistance and was able to get 100% satisfaction with answers with expert (Nicole)! Great job!
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May 2023 by Aaron Glass
Our department recently purchased centrifuge plate carriers from Marshall Scientific. In my hurry (it was finals week), I didn't confirm that the carriers would fit our 'fuge and, ultimately, we needed to return the original carriers for the appropriate models. Throughout this process, the folks at Marshall were awesome (shout out to Nicole W.) and made it easy to quickly get spinning. -A. Glass, SUNY Upstate Medical University
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April 2023 by Rosemary Dziak
Great customer service with personalized checking on availability and delivery dates.Excellent service. Will definitely use them again for our lab needs.
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April 2023 by Hal Gibbs
These guys are top notch. We lost some tubing that went to a system we ordered from them and they took such good care of us and helped us source replacement parts for everything. Definitely made me a loyal customer.
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January 2023 by Bud's Testing
Marshall Scientific has what we need more often than not. However, being charged overnight shipping to send an item, but not sending the item overnight is a concern. Always looking for vendors who fulfill agreements and requirements.
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January 2023 by Buck Hales
The small refrigerated centrifuge my lab uses daily failed and the estimated repair cost more than the refurbished unit I purchased from Marshall. They delivered it in a huge box on a pallet, but deep inside, and very well protected for the journey the Accuspin 17R looked brand new and once unpacked and deployed, works like a charm. I am so pleased to have purchased this from Marshall. The purchase and delivery were both quite easy and in about two weeks the new centrifuge was delivered and up and running.
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January 2023 by scott straka
Very responsive to my initial inquiry. Due to manufacturer delays and alternate vendor miscommunications, I had been trying to obtain a particular equipment item for the better part of the previous year. In coordinating with Marshall Scientific, I was able to place an order and receive this equipment item within a weeks times. I will definitely be purchasing from Marshall again in the near future.
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January 2022 by Wenda Gao
I am very satisfied with the lighting speed that Kyle (real person, not chat bot) that provided the quote by the COB. Customer service staff Liz and Rebecca are very friendly and flexible in the shipping arrangements. Thank you so much, and it is a pleasure doing business with you guys!
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January 2022 by Trevor Stevenson
Kyle (lab equipment specialist) has helped me numerous times via the online chat. He always gets me what I ask for in a timely manor. Great service and very helpful. Way better than struggling with automated tech support like other websites.
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January 2022 by Yadev Rabeenthira
The lab equipment specialist (Kyle) I talked to was very diligent and knowledgeable. He found the information I was looking for within the shortest span of time compared to two other people I was talking to simultaneously. Extremely good response time!
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January 2022 by Kenji Okochi
Great customer service. They were able to troubleshoot my problem over the phone and resolve it. Definitely recommend for anyone looking to purchase refurbished equipment.
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January 2022 by Greg Howlett
The staff at Marshall Scientific was very helpful both when trying to get details on the ultrasonic cleaner I was looking at, as well as after I had made the purchase but needed to modify my order a bit. I will definitely consider them in the future if I am looking for a piece of equipment that they might happen to have!
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January 2022 by Xushen Chen
Rebecca Schoolcraft (Account Executive) has provided me with satisfactory service, swift responses and professional recommendation during the whole purchasing process. The experience with Marshall Scientific is very pleasant! I will recommend it to my co-workers and friends.
