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October 2023 by james
did not install the vent properly didnt cut it into the siding ended up having a bee problem ,,his gas routing with the pipe was not pretty an angled mess and his wife was rude on the phone,,i took out the components and took care of the bees ..i sold the stove and junked the rest ...there is nothing u can do ..live with it
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May 2023 by Adrienne Collamore
I've never even stepped foot in JFP but I felt a good review was necessary.This business has a large sign out front that they regularly post uplifting messages on. I wanted to make sure whoever is posting them knows that they have positively affected at least one person, during a time I've needed it most. Thank you for the affirmations!
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January 2023 by Anita G.
Amazing service from start to finish. Alison is the most efficient person to deal with and she scheduled our appointment and kept us informed. Dave was our technician and did a great job bringing our fire back to its original performance. I am so glad I found this company.
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July 2022 by Ed D.
Very happy with my Chaska 29 Gas Fireplace. Beautiful unit that throws off great heat too! I'll be lighting it every morning with the push of a button....enjoying my morning coffee by the fireplace! Competitive price and great service. I went to two other stores and Ken and Allison were the best. Why? One store had a much higher cost, but they said that was the retail price and could be negotiated...I don't want to negotiate.... I just want the best price! Ken gave me a price that I would have had to negotiate to with the other company...if they even would go that low!. The other store I went to talked fast and seemed to offer an artifically low installation costs that didn't feel right as I know what plumbers charge for this type of work. Ken was straight up from beginning to end....great professional installation to cap off ease of purchase. Love my fireplace!
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July 2022 by Jenna Cooke
Allison was a dream to schedule and communicate with. Ken was wicked knowledgeable and got our fireplace working again. I’ll absolutely schedule service with them every few years to keep our equipment in good shape. Highly highly recommend this company!
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February 2022 by C Orpin
We used Jackson Fireplace to convert our wood fireplace to gas logs.Everything about our interaction with Jackson Fireplace was excellent. We walked in without an appointment and were warmly welcomed. They were attentive and informative without being overbearing and there was no pressure to buy. We had a bit of back and forth over email, while they guided us through the process of selecting the best product for our budget and aesthetic. Much of the time, Alison responded to my questions within minutes, even on a Sunday evening. When installation day came, Ken was punctual, showed respect for our home and was a pleasure to deal with.Two days later, he returned with a broken wrist and the town inspector, who found no issues with the new gas line he ran. Ken finished the job that same day, even though he had broken his wrist the day before! I highly recommend Jackson Fireplace!
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September 2021 by Deb H.
We love our new Kozy Heat Roosevelt 34, and Jackson Fireplace was excellent in every regard! Alison helped us choose among many great products and managed the purchase and install with frequent, helpful emails. Ken and his guys were super nice, knowledgable, efficient, neat and completely unfazed by our quirky old house. Highly, highly recommend them! Deb and Pete H.
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September 2021 by Christopher H.
Had my fireplace insert serviced by Dave from Jackson Fireplace & Patio. He was extremely thorough, pleasant and informative. I wish all the service professionals I hire could be as nice, prompt, honest and competent as Dave. Cannot recommend enough - just a great experience.
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April 2021 by Roger E Styles
None better in the Hampton Beach area.Selection, service and skillful installation and service.
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March 2021 by Dan Fountain
We have been doing our home over and wanted to have a gas fireplace. What a wonderful experience we had with Jackson Fireplace & Patio. The moment we walked into the showroom we met Alison and talk about knowing your product she certainly does. She pointed out all the different options we had and gave us price ranges for the different styles. Because of our home repairs we had to change some dates and times and they were so accommodating each time...so professional.Dave came out and did all the work with the installation and then explained in detail and took his time on how to work the gas fireplace. He was so knowledgeable and helpful.I would certainly recommend this company to anyone who wants to get a gas fireplace...from start to end...NOTHING BUT THE BEST!
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November 2020 by Kate C
I have 3 fireplaces that were just serviced by Dave at Jackson Fireplace. He was extremely knowledgable, professional and on time! As a matter of fact a little early. He also gave me a tutorial on one of the remotes with features i wasn't even aware of. From start to finish dealing with the office and the service, I would highly recommend.
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July 2020 by Emily P.
Wow! Incredible business. Super friendly staff and amazing selection. I can't wait to give them more business in the future.
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December 2019 by Al Sweeney
Purchased a gas fireplace insert from Jackson Fireplace 8 years ago after much research and pricing. From the first moment we met Ken at the shop through the installation and over the last 8 years of service maintenance and one repair - could not find a more professional and fair company to work with. You cannot find any better. Highly recommend especially with some of the less reputable folks we first met !!! I would go with Honest Fair and Professional anytime
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September 2019 by Liz Pease
Incredibly pleasant, knowledgeable place. Allison was wonderful when I called to schedule service for the Westport gas stove that came with the house we bought,. Dave, who came to perform the service, was simply lovely. Pleasant, efficient, and thorough. Price was exactly as quoted. Thrilled to have our stove in tip-top shape for the upcoming season -- and even happier to have a found a local company that is so pleasant and trustworthy.
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September 2019 by Joanne Holmes Abrams
We had Jackson fireplace insert our new gas fireplace in our living room. They did a wonderful job, we are very pleased with them. We are looking forward to many nights sitting by the fireplace!!
