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November 2024 by Brian Dunnigan
Matt and Josh were absolutely fantastic.
My wood insert from vermont castings is awesome ?
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October 2024 by Dean Marchetti
Tyler was wonderful. Excellent service. The stove and area are cleaner than when he came.
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October 2024 by Thom Keith
I've used Fallon's in the past for my wood pellets, and it's always been kind of middle of the road. Delivery guys are usually good, but the communication between purchase and delivery is not great.
Knowing that, I was doing my best to be patient, but when I hadn't heard ANYTHING for three weeks, I verified my purchase (which was web only for purchasing pellets, something that gave me cause for alarm off the bat), then called to check up on the order. I was forwarded to a voice mailbox, ID'd by only the number. I left a message. Eight days later, I called again and did the same thing. Today (now six weeks from date of purchase), I drove to Fallon's only to be told they have nothing to do with the delivery end, that it's being handled by North Atlantic Fuels. There was also a sob story about how the guy who had taken over their deliveries died unexpectedly. Sad story. Not my problem. *I* did not contract with North Atlantic Fuels, Fallon's did. I paid Fallon $2000+ for four tons of wood pellets, the whereabouts of which I cannot get any answers. The guy at Fallon's offered to have Mrs. Fallon call me. Good idea. I have questions -- like how is any of this my problem? Like since the guy passed in August, maybe you should have been transparent about the delivery issues with your customers.
Do NOT do business with this company. In general, customer service in this area is woeful, but to take $2000 of my money for a purchase and then say with a shrug that you have nothing to do with deliveries is not acceptable. Buyer beware.
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October 2024 by Patrick Rescigno
No pellets and still no delivery date after 2 months
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October 2024 by Bruce Randall
Matt and Mike did an awesome job. Arrives on time and finished early. Result great! Matt provided an awesome tutorial on how to make it all work.
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October 2024 by John
Matt Bland has been caring for our stove for many years. He is always courteous and leaves our home clean. Our stove is always in top notch condition when he leaves. We have been with Fallon’s Home and Hearth since 2009 and won’t go anywhere else. They are highly recommended.
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October 2024 by Karlyne Furnari
Tyler, from Home and Hearth, came to clean our stove. He was incredibly professional and walked us through the whole process. He was very friendly and helpful with suggestions to keep our stove going great! So glad we found this company!!
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September 2024 by Meghan Bourgoine
Tyler provided knowledgeable and thorough service for our Harmon pellet stove today - all with a great sense of humor. This is one of the reasons we have stuck with them not only for pellets but also service over the past 7 years.
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September 2024 by Tony Hans
Purchased 2 Harman pellet stove from Fallon and just had our stove cleaned and serviced. Tyler did an awesome job, stove looked brand new. We also purchased our Vermont wood pellets from Fallon and the delivery driver is also very courteous and accommodating. I highly recommend Fallon if you are considering a pellet stove.
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September 2024 by Sue Whittier
Mike J and JD completed chimney liner and propane fireplace installation in a very professional manner. Work was done cleanly with no interruption to our normal daily routine. We were very happy with their work.
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September 2024 by Y Beaches
We used Fallon’s twice this year, once to install a pellet stove and most recently a wood-burning insert. We are so happy with the product and the service was great. Thanks to Harry for helping us pick the right stoves & to Josh and Matt for the install!
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August 2024 by Anne
Great service - we have been doing business with Home and Hearth for years.Today we were lucky to once again have Matt at our house for our stove's annual cleaning. He arrived on time, is friendly, courteous and professional - he knows his product.
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August 2024 by Larry Laspesa
Matt was wonderful. stove looks great
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August 2024 by Rich Butterworth
Outstanding job by Matt. Very thorough and knowledgeable I would highly recommend Matt and Fallon’s for all your stove needs
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August 2024 by Cori Cather
Matt Bland was awesome! Pleasant and efficient—I can’t say enough positive things. Bought our pellet from Home &Hearth over 20 years ago and it’s still going strong—thanks to their excellent service!
