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September 2024 by elizabeth sime
great job from David Tetreault with our new 2024 Malibu.
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August 2024 by Country Gal Marzullo
Was a great experience,. Will was very professional n quick to respond back if emailed or called.
Pleased w my trade amount. And I'm just a girl in Love with her new GMC
Thank you Will was a pleasure
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August 2024 by Tracey Juda
Bought my truck from them and that was a good experience, to now having my first service and a recall done. From making the appointments to the very fast and friendly service, they are great to deal with.
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August 2024 by Jane Williams
We had an all around excellent experience. Tom was helpful, informative and patient with our many questions. We will definitely work with Tom again in the future.
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August 2024 by Krissy Johnson
I did not have to drive 2 & 1/2 hours they brought mycar to me
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August 2024 by Zachary Potvin
Excellent customer service with the purchase of my new truck from Berlin city!
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August 2024 by Julianna Taveras
What a great experience! I had been talking with Tom for a few months until I found a car that would work great for me and my family! The process was very fast and easy. I’m very happy that I met Tom and got a good deal on my new Chevy Traverse!
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July 2024 by keith knapp
Chad Crane, Paul St Hilaire and Dave Tetreault are extremely helpful and always go above to help customers out.
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June 2024 by Mike Girouard
Outstanding buying experience. I contacted Tom Gallant to purchase our family vehicle. There was limited stock available and Tom worked with us digently to locate and find the car with the correct trim, color, and options. We are thrilled with the communication and level of service. Thank you.
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June 2024 by eric moore
I was kept well informed
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June 2024 by Tammy Gray
Each employee we encountered was pleasant and enjoyable to talk with. The whole process was painless.
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June 2024 by J
Poor service customer service.
Oil change and tire rotation on first service visit.
Oil splashed on engine cover.
Didn't appear to know how much oil to put in midway between filling it.
I cant believe I had taken my new car here believed in service technicians to be on top of repairs, etc in terms of knowledge.
Still haven't received a callback from service. Called three times. No response.
Guess they don't care! I guess I will have to drive to another chevrolet dealership for any service issues.
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June 2024 by Paul McClintock
Nice people, relaxed environment.
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June 2024 by Jamie Arsenault
The team at Berlin City Chevrolet Body Shop are great people! They will take the challenge of getting the job done right! They are awesome from the start process to finish...Highly recommend. If I could give 10 stars I'd give them 12 for quality and professionalism!
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June 2024 by Olivia Corigliano
One star is one too many. Seems how my father is horrible with technology, I’ll happily write his review for him. My father had his truck towed to this location TWO WEEKS AGO (5/18) and STILL does not have it back (5/30) with no timeframe of receiving it back. Initially, he was told they would be bringing it in for diagnostic on 5/20, didn’t happen. They brought it in on 5/21 and claimed to have found the problem and would have the parts installed the next day. Wrong. He called on Wednesday afternoon, they told him they didn’t order any parts and are needing to diagnose the problem still. Little suspicious here and tells me they don’t know what they’re doing. He called the rest of the week to check on the progress, was denied a rental and they told him they aren’t sure when he will have it back. The service department is giving him the run around on what’s wrong with it and is failing to communicate properly with the progress. He has reached out to check on the progress multiple times with no response as well. Also, they are REFUSING to give him a rental vehicle, STILL. TWO WEEKS into having the truck and refusing to assist with providing a vehicle. Now he and my mother are needing to share the only other vehicle they have when they both work. This is not acceptable practice by any means. The lack of communication, poor service, and refusing to offer any sort of assistance is beyond unprofessional. If he had known how terrible the service at this dealership really was he would have paid the extra money to have it towed to the dealership he purchased it from in Southern NH despite living in the north country. At least they know how to treat their customers properly and provide them with what they need. Absolutely disgraceful.
